Posted on March 7, 2019 by West Corporation
There’s no question that patient surveys are a valuable tool for improving care quality and patient satisfaction. Surveys play a critical role in improving the overall patient experience and HCAHPS metrics. Here’s how healthcare organizations are leveraging this powerful tool to support quality improvement initiatives.
Improving HCAHPS Metrics
Regulatory pressure changed everything.… Read more
Posted on November 20, 2018 by West Corporation
Technology is changing the way providers help patients manage diabetes. According to the Centers for Disease Control (CDC), more than 100 million U.S. adults have diabetes. There’s no doubt that it’s one of the most difficult and expensive chronic conditions to treat, especially since so much of the management happens outside of a doctor’s office.… Read more
Posted on November 6, 2018 by West Corporation
Have you ever filled out a healthcare survey because you were offered a prize or discount in return for your time and input? Offering an incentive—like a chance to win a hot new tech item or a trip to an exotic destination—is a reliable way for businesses to generate responses to surveys.… Read more
Posted on October 23, 2018 by West Corporation
It’s “Talk About Rx” month, which is a great opportunity to help patients stay informed about their prescriptions and dietary supplements. Here are seven important things you can help patients do to make them “Medicine Smart.”
Posted on August 9, 2018 by West Corporation
When healthcare providers want to remind patients about upcoming appointments, they often rely on text messages to communicate. Texting is generally a good way to connect with patients because it is convenient for providers, and text messages are well-received by patients. But texting shouldn’t be reserved for just appointment reminders. There are numerous opportunities for providers to use text messaging to communicate with patients.… Read more
Posted on January 10, 2018 by West Corporation
2018 Industry Trend: Personalizing the Patient Experience
In our highly digitized and data-driven world, today’s consumers have come to expect companies to know them, offer products based on previous purchases, anticipate needs based on interactions with the company and tailor messages specifically designed for them. Not surprisingly, patients (who are also consumers) have come to expect this same level of personalization from their healthcare providers.… Read more
Posted on January 11, 2017 by West Corporation
There’s no doubt we live busy lives. Access to technology fueled by smartphone ownership provides unprecedented opportunity for connection. Because of this, healthcare providers and health delivery systems have the opportunity to be connected beyond the bounds of the clinical setting in ways that would have been futuristic only a few years ago. … Read more
Posted on November 16, 2016 by West Corporation
Managing a patient’s transition from health facility to home can have great benefits for all. CMS provides reimbursement incentives. Patients get better. Patient satisfaction levels soar. The cost of care decreases. Patients have a better and healthier life.
Transitional Care: Promise vs Reality
The reality of what happens when patients are discharged can be a nightmare for caregivers. … Read more
