When healthcare providers want to remind patients about upcoming appointments, they often rely on text messages to communicate. Texting is generally a good way to connect with patients because it is convenient for providers, and text messages are well-received by patients. But texting shouldn’t be reserved for just appointment reminders. There are numerous opportunities for providers to use text messaging to communicate with patients.…
2018 Industry Trend: Personalizing the Patient Experience
In our highly digitized and data-driven world, today’s consumers have come to expect companies to know them, offer products based on previous purchases, anticipate needs based on interactions with the company and tailor messages specifically designed for them. Not surprisingly, patients (who are also consumers) have come to expect this same level of personalization from their healthcare providers.…
There’s no doubt we live busy lives. Access to technology fueled by smartphone ownership provides unprecedented opportunity for connection. Because of this, healthcare providers and health delivery systems have the opportunity to be connected beyond the bounds of the clinical setting in ways that would have been futuristic only a few years ago. …
Managing a patient’s transition from health facility to home can have great benefits for all. CMS provides reimbursement incentives. Patients get better. Patient satisfaction levels soar. The cost of care decreases. Patients have a better and healthier life.
Transitional Care: Promise vs Reality
The reality of what happens when patients are discharged can be a nightmare for caregivers. …
