Category: General


Category: General

West Corporation

Posted on October 15, 2017 by West Corporation 


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Winning at Wellness: Overcoming the Five Reasons Patients Skip Preventive Care

A lot of patients skip preventive tests or screenings. According to the CDC, Americans only use preventive care at half the recommended rate.Though, a recent survey of healthcare providers revealed more than half (52 percent) of medical practices are highly committed to preventive care, their patients may not be.…

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West Corporation

Posted on October 9, 2017 by West Corporation 


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Personalizing the Patient Experience With Your Contact Center

Create a Single Patient Front Door

Imagine a centralized patient access environment that greets every patient with a consistent, branded and personalized user experience, regardless of the channel they are using. Begin by identifying where your organization is on the journey, so you know where to focus your efforts and technology investments.…

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West Corporation

Posted on October 2, 2017 by West Corporation 


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Your Healthcare Contact Center – Six Signs It’s Time to Update

The healthcare contact center serves as a healthcare organization’s front door and its voice to patients. This vital communication hub has the power to elevate a hospital’s reputation, improve patient satisfaction and increase the bottom line by creating a consistent patient experience.

Evaluating your contact centerand what to do next

Clearly, health systems that optimize the contact center can reap significant gains, but how can you tell if yours is operating at its full potential?…

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West Corporation

Posted on September 21, 2017 by West Corporation 


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Flu Shot Fears: Five Common Patient Misconceptions and How to Correct Them

During last year’s flu season, fewer than half of Americans (40 percent) received the flu vaccine,1 resulting in 25 million illnesses, 310,000 hospitalizations and 12,000 deaths.2 Despite the risk of becoming seriously ill from a respiratory illness—and recommendations from the CDC and physicians to get immunized—the majority of Americans still opt out.…

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West Corporation

Posted on September 14, 2017 by West Corporation 


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How patient reminder technology can help providers get paid

More than half of Americans delay paying medical bills, according to a new revenue cycle report by West, and that is putting additional financial stress on the healthcare industry. In the past, providers received 90 percent of their reimbursement from insurance companies, but with the rise of high-deductible health plans, nearly a third of healthcare providers’ revenue now comes directly from patients.…

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West Corporation

Posted on January 16, 2017 by West Corporation 


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Reducing Readmissions Through Engagement Strategies

Various estimates put the annual cost of hospital readmissions in the tens of billions of dollars.  Many of the readmissions that occur in the U.S. each year are avoidable, and hospitals have been taking steps in recent years to reduce readmissions whenever possible. Unfortunately, a lot of unnecessary financial burden still exists as a result of preventable readmissions.…

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West Corporation

Posted on November 17, 2016 by West Corporation 


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Ruling 1557 Have You Confused? Here’s Advice.

Ruling 1557 of the ACA has caused a lot of confusion among our clients.  Recently, we’ve had a number of you ask as to whether or not we have recommendations on how and what to post on your websites to comply. We’ve recently sent out a note to our  customers, but also know that many of our clients may have websites they are hosting themselves.  …

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West Corporation

Posted on March 7, 2016 by West Corporation 


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TeleVox Is Now West

We are pleased to announce that TeleVox is officially adopting the name of its parent company, West Corporation. TeleVox has been an affiliate of West since its acquisition in 2007 and will now operate under the West brand as TeleVox Solutions for the healthcare market. TeleVox made the announcement and launched a newly-branded website today.…

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TeleVox Solutions

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