Category: General


Category: General

West Corporation

Posted on January 15, 2019 by West Corporation 


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Don’t Let Your Contact Center Be an Excuse for Unhealthy Patient Behaviors

As a healthcare provider, you may have had moments when you were left shaking your head at a patient’s unhealthy choices. When patients behave in ways that are detrimental to their own health, it is frustrating. Providers know that the easier they make it for patients to follow care instructions and make healthy choices, the more likely patients are to do so.…

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West Corporation

Posted on January 2, 2019 by West Corporation 


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Five Best Practices for Your Homepage In 2019

Your homepage is the most valuable part of your website. Why? Because it is often the first impression a person gets about your healthcare practice. And these days, due to smartphone use, you only have about 8 seconds to capture a website visitor’s attention before they move on. Your website’s homepage shows current and potential patients whether or not your practice is a good fit for their needs.…

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West Corporation

Posted on December 19, 2018 by West Corporation 


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4 Reasons Healthcare Providers Should Be Texting Their Patients

The Pew Research Center reports that 95 percent of Americans own a cell phone. These devices—and the fact that Americans are very connected to them—make healthcare patients more accessible than ever. The average adult in the U.S. checks his phone 47 times per day, and millennials have reported checking their phones an average of 86 times per day.…

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West Corporation

Posted on December 11, 2018 by West Corporation 


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How to Know if Patients Are Following Care Plans

A West survey found that eight in ten patients (83%) don’t follow their care plans as laid out by their doctor. With this in mind, if you are a healthcare provider, how much do you know about what is happening with your patients between appointments? What insights do you have about your patients’ behaviors and how well they are adhering to care plans?…

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West Corporation

Posted on December 4, 2018 by West Corporation 


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The Disease Management Communication that Patients Expect

Managing a chronic health condition like diabetes or hypertension takes consistent effort. The most effective chronic disease management happens when patients and providers put daily effort into health maintenance. It is not enough to only discuss disease management during office visits. Instead, there should be regular communication on what patients need to do to keep their chronic conditions in check, what symptoms they need to watch for and how to use medication properly to manage their conditions.…

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West Corporation

Posted on November 27, 2018 by West Corporation 


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Is Your Contact Center Meeting Your Patients’ Expectations?

Through modern technologies, companies’ contact centers are able to deliver service experiences with advanced convenience and personalization. Now common in many industries, these refined and perfected customer experiences are shaping the expectations that patients have for the interactions they have with their healthcare teams. To meet these expectations, hospitals and health systems need to be conscious of how their call center impacts overall patient experience.…

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West Corporation

Posted on November 20, 2018 by West Corporation 


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Five Ways Automated Communications Can Help Manage Diabetes

Technology is changing the way providers help patients manage diabetes. According to the Centers for Disease Control (CDC), more than 100 million U.S. adults have diabetes. There’s no doubt that it’s one of the most difficult and expensive chronic conditions to treat, especially since so much of the management happens outside of a doctor’s office.…

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West Corporation

Posted on November 13, 2018 by West Corporation 


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Easy Ways to Extend Support to Chronic Patients Between Appointments

When it comes to managing chronic disease, patients are looking for more support from their healthcare providers. Many chronic patients feel that they lack the knowledge to effectively manage their condition at home. In fact, one in five patients (20%) say they would rate their ability to manage their chronic condition as fair or poor at best.…

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West Corporation

Posted on November 6, 2018 by West Corporation 


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Give Patients a Reason to Complete Healthcare Surveys

Have you ever filled out a healthcare survey because you were offered a prize or discount in return for your time and input? Offering an incentive—like a chance to win a hot new tech item or a trip to an exotic destination—is a reliable way for businesses to generate responses to surveys.…

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West Corporation

Posted on October 30, 2018 by West Corporation 


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Refining Your Patient Communications Strategy with Data Analysis

Healthcare organizations routinely leverage technology to keep patients engaged in their care. A key piece in the engagement puzzle is communication, and by automating outreach efforts, providers are able to improve key initiatives, i.e., delivering better care and health outcomes, building stronger patient-provider relationships and achieving better operational efficiency for the organization.…

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