Posted on March 19, 2020 by West Corporation
As COVID-19 continues to spread across the United States, healthcare organizations are looking for ways to conduct mass screenings and answer questions about what to do in the event of exposure. As with any health crisis, according to the latest Situation Summary from the CDC, this is a rapidly evolving situation.… Read more
Posted on March 3, 2020 by West Corporation
There’s no question that patients need help managing chronic conditions at home and in their daily lives, beyond the support they get during appointments. Providers are doing more than ever to support chronic patients. They are encouraging patients to enroll in chronic disease management programs and assigning care coordinators to help keep patients on track with treatments.… Read more
Posted on February 25, 2020 by West Corporation
Managing chronic conditions requires daily effort from patients. Whether that means taking prescribed medication, following a specific diet or monitoring health metrics, there are routines that chronic patients need to follow in order to effectively manage their health. These days, a growing number of Americans with chronic health conditions have a trick up their sleeve (or rather, on their wrist) that they can use to help monitor and manage chronic disease: a smartwatch.… Read more
Posted on February 4, 2020 by West Corporation
Positive patient experiences are personalized experiences. Of course, customizing healthcare experiences requires knowledge of what patients want and need. To help identify some of the similarities and differences between men’s and women’s healthcare communication preferences, Intrado surveyed 1,036 adults (504 men and 532 women) in the U.S.
Below are a few of the highlights from the survey findings.… Read more
Posted on January 21, 2020 by West Corporation
If your patients were asked how they feel about having to wait for their healthcare provider, what would they say? Whether in person during appointments or on the phone, do they feel like they spend a lot of time waiting? An Intrado survey of 1,036 adults and 317 healthcare providers in the U.S.… Read more
Posted on December 17, 2019 by West Corporation
In 2019, millennials are expected to surpass baby boomers to become the largest living adult population in the U.S. For healthcare providers who have been intently focused on understanding and meeting the needs of baby boomers for years, it is helpful to step back and really consider what millennial patients want and expect out of healthcare experiences—particularly when it comes to communication from their healthcare team.… Read more
Posted on December 10, 2019 by West Corporation
Many Americans believe healthcare is trailing behind other industries when it comes to customer experiences. According to a West survey of 1036 adults and 317 healthcare professionals in the U.S., approximately one in three patients rate healthcare behind the grocery (30%), travel (30%), entertainment (29%), financial services (29%) and electronics (29%) industries when it comes to delivering consumer experiences.… Read more
Posted on December 3, 2019 by West Corporation
Millions of adults in the U.S. with chronic health conditions are rushed to the emergency room each year because of chest pain. When chest pain strikes, it is difficult for patients to know whether the pain is heart-related and caused by a medical emergency, or whether it is from something less urgent.… Read more
Posted on November 19, 2019 by West Corporation
If there is a secret weapon hospitals and healthcare providers can use to improve the patient experience, it might just be patient surveys. Patient satisfaction surveys are well-known resources that providers use to gain insights into how to improve healthcare experiences. Most healthcare teams are familiar with how to use satisfaction surveys to their advantage.… Read more
Posted on September 24, 2019 by West Corporation
Two in three chronic patients (66%) say it is important to feel like they are receiving the best possible care from their healthcare provider. West surveyed 1,036 adults in the U.S. and analyzed responses from patients with a chronic condition to try to determine exactly what “the best possible care” means to these individuals.… Read more
