Category: General


Category: General

West Corporation

Posted on November 13, 2018 by West Corporation 


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Easy Ways to Extend Support to Chronic Patients Between Appointments

When it comes to managing chronic disease, patients are looking for more support from their healthcare providers. Many chronic patients feel that they lack the knowledge to effectively manage their condition at home. In fact, one in five patients (20%) say they would rate their ability to manage their chronic condition as fair or poor at best.…

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West Corporation

Posted on November 6, 2018 by West Corporation 


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Give Patients a Reason to Complete Healthcare Surveys

Have you ever filled out a healthcare survey because you were offered a prize or discount in return for your time and input? Offering an incentive—like a chance to win a hot new tech item or a trip to an exotic destination—is a reliable way for businesses to generate responses to surveys.…

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West Corporation

Posted on October 30, 2018 by West Corporation 


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Refining Your Patient Communications Strategy with Data Analysis

Healthcare organizations routinely leverage technology to keep patients engaged in their care. A key piece in the engagement puzzle is communication, and by automating outreach efforts, providers are able to improve key initiatives, i.e., delivering better care and health outcomes, building stronger patient-provider relationships and achieving better operational efficiency for the organization.…

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West Corporation

Posted on October 8, 2018 by West Corporation 


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5 Ways to Promote Preventive Dental Care During Dental Hygiene Month

There’s never a better time to promote preventive dental care than during Dental Hygiene Month. Good oral health can help patients prevent bad breath, tooth decay and gum disease. But most people aren’t aware that an unhealthy mouth, especially one with gum disease, can also lead to poor physical health—putting them at risk for serious health issues like a heart attack, stroke or poorly controlled diabetes.…

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West Corporation

Posted on October 4, 2018 by West Corporation 


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How Your Practice Can Support Breast Cancer Awareness Month & Focus on Preventive Care

With everything going pink this month, providers have an excellent opportunity to help women become more proactive in the fight against breast cancer. The CDC reports that it’s the most common cancer in women, regardless of race or ethnicity, so there is plenty cause for concern. And according to West’s 5 Reasons Patients Skip Preventive Care, nearly 1 in 4 patients don’t know when they are due for a screening.…

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West Corporation

Posted on September 26, 2018 by West Corporation 


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Kicking Off a Call Center Evaluation

The patient interactions in a healthcare call center simultaneously impact both patient satisfaction and operational efficiency, so it is of the utmost importance to deliver a standardized and positive patient experience during every phone call. Healthcare systems can deliver these quality interactions by combining the right technology with quality patient data and patient-focused service.…

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West Corporation

Posted on September 18, 2018 by West Corporation 


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Men’s Health – Using Prostate Awareness Month to Encourage Prevention

Every 3 minutes a man will be diagnosed with prostate cancer. According to a survey conducted by the Cleveland Clinic, 53% of men said their health isn’t something they like to discuss. In the same study, 48% turn to their spouse or significant other to discuss a health issue. So what can providers do to encourage men to take an active role in their health?…

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West Corporation

Posted on September 13, 2018 by West Corporation 


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Helping Patients Control Their Cholesterol through Education

September is National Cholesterol Education Month, which is a great time to help patients take charge of their heart health. According to the Centers for Disease Control (CDC), more than 102 million American adults (20 years or older) have elevated cholesterol levels of 200 mg/dL, which is above healthy levels. Worse, more than 35 million of these adults have levels of 240 mg/dL or higher – putting them at risk for heart disease.…

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West Corporation

Posted on August 29, 2018 by West Corporation 


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Helping Patients Lead A Healthy Lifestyle

Effective patient communication is essential for delivering quality care and increasing patient engagement. Fifty-one percent of patients say they want more communication from their healthcare provider between visits. One way to do that is through preventive health education. While it’s important to encourage patients to schedule preventive screenings and checkups, it’s also crucial to educate patients on how they can improve their overall health and wellness between visits.…

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West Corporation

Posted on August 21, 2018 by West Corporation 


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Immunization Reminders & Recalls that Work

Healthcare plans and providers know the importance of immunizations for both individuals and the overall population, and thus continuously work to keep the patients in their care up to date on their vaccinations. With August being National Immunization Awareness Month, now is the perfect time to remind parents about their children’s vaccines.…

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