Category: General


Category: General

West Corporation

Posted on May 24, 2018 by West Corporation 


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ENGAGING WITH PATIENTS BY PROVIDING HEAT SAFETY TIPS THIS HOLIDAY

As we approach Memorial Day Weekend, it’s a great time to educate patients about the importance of heat safety, whether it’s during work or play. Seasonal wellness and prevention campaigns are a great way to increase patient engagement and improve patient communication. Whether you have a small practice or are part of a larger healthcare system, there are many tactics you can use to empower patients to take a more active role in their health.…

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West Corporation

Posted on May 17, 2018 by West Corporation 


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Infographic Superpowers – Why Infographics Are a Great Way to Educate Patients

With the ever-growing popularity of YouTube, Pinterest and video on Facebook, more and more people are preferring illustrated information like infographics over the written word. Infographics allow patients to digest complex information faster and more easily. In fact, 1/3 of your brain is involved in visual processing.¹ Here are six reasons why it’s a good idea to include infographics within the content of your website and social media accounts to help educate patients.…

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West Corporation

Posted on May 14, 2018 by West Corporation 


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Patients Say “Yes” to Text

Both providers and patients have realized the convenience and flexibility that text communications provide, and healthcare practices are beginning to embrace texting as an essential tool for increasing provider-patient engagement and improving patient experience. As mobile phone usage continues to increase, text communications are not only more Iikely to be considered acceptable by patients—texting is becoming the preferred channel for patient communications as well.…

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West Corporation

Posted on May 7, 2018 by West Corporation 


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The Eyes Have It – Making Healthy Vision A Priority for Patients

May is Healthy Vision Month and a great time to raise awareness about eye health and promote strategies to help prevent vision loss and blindness. Many Americans get a physical every year, but 23 million adults have never had their eyes examined, according to a national survey conducted by the National Eye Institute (NEI).…

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West Corporation

Posted on April 26, 2018 by West Corporation 


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Patients Want Better Follow-Up from Their Providers

Numerous chronic care patients are lacking better follow-up from their healthcare providers, resulting in higher hospital readmission rates. Contacting patients to monitor symptoms and pain, assess their readmissions risk and provide them with additional support or intervention can help avoid this. According to a recent West study, patients welcome more communication and support from their healthcare provider.…

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West Corporation

Posted on April 26, 2018 by West Corporation 


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3 Tips for Effective Automated Appointment Reminders

Although many healthcare practices have not yet embraced automated patient communications, studies show that patients are increasingly more accepting of and prefer automated communications from their providers and healthcare teams. In fact, 76 percent of Americans are interested in receiving automated communications from their healthcare providers. An appointment reminder strategy that incudes elements for increased acceptance, higher response rates and automation offers a number of advantages, including improved patient experience, increased staff efficiency and reduced no-shows.…

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West Corporation

Posted on April 5, 2018 by West Corporation 


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Three Ways to Help Chronic Patients Control Their Diseases

The burden of chronic disease weighs heavily on America. According to the CDC, chronic diseases are the leading cause of death, disability and healthcare costs in the United States. Unfortunately, half of adults have one chronic disease and one in four adults has two or more. ¹ That’s why the CDC and other policymakers are focused on finding new, more effective ways to control chronic disease.…

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West Corporation

Posted on April 2, 2018 by West Corporation 


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SIX WAYS TO REDUCE READMISSIONS WITH PROACTIVE PATIENT COMMUNICATION

Three in four patients with a chronic illness believe they could avoid being readmitted if they managed their own disease better, and nine in ten healthcare providers agree. Yet, less than a third of hospitals automatically follow up with every patient after discharge.1

Proactive patient communication is key to engaging with patients at home and providing the daily and continuous support they need.…

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West Corporation

Posted on March 30, 2018 by West Corporation 


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PATIENT COMMUNICATION IS KEY TO BREAKING THE READMISSION CYCLE

High readmission rates can threaten a hospital’s financial health. In fact, readmission penalties cost hospitals $41 billion annually.¹ A new West study shows that many patients with chronic conditions are being readmitted for the same condition and pose the highest risk. Between 33 and 69 percent of hospital admissions are due to medication nonadherence,² yet less than half of patients are being regularly questioned about medication use.…

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West Corporation

Posted on March 27, 2018 by West Corporation 


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THE TOP THREE REASONS PATIENTS READMIT AND WHAT TO DO

A new West report, “Breaking the Readmissions Cycle: Minimizing Readmission Risks Through Better Patient Communications,” found that even though approximately 75 percent of hospitals are consistently penalized for excessive readmissions, only 39 percent automatically follow up with every patient after discharge.

While reaching out to every patient may seem too costly or time-consuming to manage, leveraging technology-enabled communications makes it easy for healthcare organizations to connect with patients and provide the ongoing support they need.…

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