Category: General


Category: General

West Corporation

Posted on May 14, 2019 by West Corporation 


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Healthcare Organizations Need to Re-Think Patient Surveys

Does your organization use surveys to measure patient satisfaction? Most healthcare organizations rely on satisfaction surveys to help them understand how patients feel about their healthcare experiences. But what many healthcare teams don’t realize is that surveys can do a lot more than just measure satisfaction, they can also improve care experiences.…

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West Corporation

Posted on May 7, 2019 by West Corporation 


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5 Benefits of Automating Payment Reminder Outreach

One of the greatest challenges to dental practices is cash flow management and the ability to collect patient payments in a timely manner. How can you encourage patients to pay on time? Manual efforts to collect past due payments can result in huge expenses and reduced margins. What if there was a smarter and faster way to collect payments?…

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West Corporation

Posted on April 10, 2019 by West Corporation 


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Dealing With the High Cost of Pain

The Centers for Disease Control and Prevention estimates that 50 million Americans (or roughly 20 percent of the adult population in the U.S.) experience chronic pain. In addition to the obvious suffering that is caused by chronic pain, there is another problem: the cost.

When you consider the cost of care, medication, ER visits, hospitalizations and even missed work and decreased productivity that is tied to pain, the pain problem becomes clear.…

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West Corporation

Posted on April 4, 2019 by West Corporation 


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Making A Social Media Content Calendar Work for You—4 Simple Steps

Don’t have a 2019 social media strategy? You’re not alone. Last year was a confusing one for social media marketers, leaving many in a state of paralysis. The Facebook algorithm changes and privacy concerns made businesses question whether or not to use the platform at all. And, keeping up with the ever emerging social media trends on all the platforms can keep your head spinning.…

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West Corporation

Posted on March 26, 2019 by West Corporation 


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5 Reasons Texting Is an In-Demand Healthcare Communication Option

Texting between patients and healthcare providers continues to grow in popularity. From 2011 to 2018, the number of patients who have exchanged text messages with healthcare providers has more than tripled (5% vs. 17%). And, according to results from a recent West survey, 11 percent of patients say texting is their top preference for receiving communications from their healthcare teams.…

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West Corporation

Posted on March 19, 2019 by West Corporation 


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Chronic Patients Need Help Understanding Health Metrics

Many complications related to chronic illnesses are avoidable, and yet emergency department visits, hospitalizations and other costly and unpleasant experiences are common among chronic patients. So why aren’t more of the preventable problems averted? One reason is that many patients simply don’t have a clear enough understanding of what their own health readings are and what they mean.…

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West Corporation

Posted on March 14, 2019 by West Corporation 


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3 Ways to More Clearly Communicate Healthcare Costs to Patients

It’s safe to assume that most Americans don’t enjoy paying healthcare bills. (Does anyone actually enjoy paying any bills?) Although paying medical bills may not top the list of things patients like to do, it turns out that providers can make the task less painful by initiating communication about healthcare costs.…

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West Corporation

Posted on March 7, 2019 by West Corporation 


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Supporting Care Quality Initiatives with Patient Surveys

There’s no question that patient surveys are a valuable tool for improving care quality and patient satisfaction. Surveys play a critical role in improving the overall patient experience and HCAHPS metrics. Here’s how healthcare organizations are leveraging this powerful tool to support quality improvement initiatives.

Improving HCAHPS Metrics

Regulatory pressure changed everything.…

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West Corporation

Posted on January 30, 2019 by West Corporation 


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The Top A/R Challenges to Avoid in 2019

There’s no doubt that patient medical billing is vital to revenue cycle management in the healthcare industry. Though most healthcare organizations can agree that patient billing and payment are critical to their financial success, there are major hurdles to engage and activate patients to pay their balances. Want to have a positive impact on your organization’s revenue cycle?…

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West Corporation

Posted on January 15, 2019 by West Corporation 


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Don’t Let Your Contact Center Be an Excuse for Unhealthy Patient Behaviors

As a healthcare provider, you may have had moments when you were left shaking your head at a patient’s unhealthy choices. When patients behave in ways that are detrimental to their own health, it is frustrating. Providers know that the easier they make it for patients to follow care instructions and make healthy choices, the more likely patients are to do so.…

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