The patient interactions in a healthcare call center simultaneously impact both patient satisfaction and operational efficiency, so it is of the utmost importance to deliver a standardized and positive patient experience during every phone call. Healthcare systems can deliver these quality interactions by combining the right technology with quality patient data and patient-focused service.…
Do patients like taking healthcare surveys? The answer may surprise medical providers.
According to a West survey of 1,036 nationally representative Americans ages 18 and older, 86 percent of Americans are willing to take a survey from a healthcare provider. The survey revealed that most Americans are willing to complete patient satisfaction surveys, post-discharge surveys, health risk assessments, remote monitoring surveys, gaps in care surveys and medication adherence surveys.…
Create a Single Patient Front Door
Imagine a centralized patient access environment that greets every patient with a consistent, branded and personalized user experience, regardless of the channel they are using. Begin by identifying where your organization is on the journey, so you know where to focus your efforts and technology investments.…
There’s no doubt we live busy lives. Access to technology fueled by smartphone ownership provides unprecedented opportunity for connection. Because of this, healthcare providers and health delivery systems have the opportunity to be connected beyond the bounds of the clinical setting in ways that would have been futuristic only a few years ago. …
Ruling 1557 of the ACA has caused a lot of confusion among our clients. Recently, we’ve had a number of you ask as to whether or not we have recommendations on how and what to post on your websites to comply. We’ve recently sent out a note to our customers, but also know that many of our clients may have websites they are hosting themselves. …
Managing a patient’s transition from health facility to home can have great benefits for all. CMS provides reimbursement incentives. Patients get better. Patient satisfaction levels soar. The cost of care decreases. Patients have a better and healthier life.
Transitional Care: Promise vs Reality
The reality of what happens when patients are discharged can be a nightmare for caregivers. …
