Category: COVID-19


Category: COVID-19

West Corporation

Posted on March 9, 2021 by West Corporation 


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How Patient Access Impacts Quality of Care

Patient access can have a direct impact on the quality of care, and one of the most important aspects of good patient access is good communication between patients and healthcare providers. Research documents show a direct relationship between patient compliance and quality of care. Most of the time, clinical outcomes are positive when individuals adhere to their appointment times, show up for regular follow-ups, take medications regularly, and undergo preventive tests. 

If patients don’t keep their medical appointments, their health can take a hit.… Read more

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West Corporation

Posted on May 21, 2020 by West Corporation 


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Managing Automated Post-Discharge Follow-Up in COVID-19 Patients

Healthcare providers have long understood the value of easing the transition of patients from hospital to home, as many individuals are at high risk of readmission or disease progression without post-discharge follow-up. However, when clinical staff are directly involved in ongoing outreach, this support can be highly resource-intensive. That’s why new technologies are often deployed to ease these burdens, allowing providers to segment patients by diagnosis and supplement discharge instructions.… Read more

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West Corporation

Posted on April 7, 2020 by West Corporation 


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Using Social Media for Crisis Communications

Unfortunately, misleading information about COVID-19 continues to rapidly circulate through texts, emails, and social media.  

It’s time to address the coronavirus infodemic. Healthcare organizations can use their social media channels to educate their communities and deliver accurate and credible information available. 

According to a Statista,77% of the population has at least one social networking profile.… Read more

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