Category: Collections


Category: Collections

Information on collecting patient balances

West Corporation

Posted on October 30, 2018 by West Corporation 


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Refining Your Patient Communications Strategy with Data Analysis

Healthcare organizations routinely leverage technology to keep patients engaged in their care. A key piece in the engagement puzzle is communication, and by automating outreach efforts, providers are able to improve key initiatives, i.e., delivering better care and health outcomes, building stronger patient-provider relationships and achieving better operational efficiency for the organization.…

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West Corporation

Posted on February 13, 2018 by West Corporation 


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3 Ways to Use Automated Communications to Boost Your Bottom Line

In order to grow and maintain financial stability, dental practices must find the most cost-efficient ways to increase revenue and reduce bad debt. Smart practices are using their patient communication technology to do more than just send appointment reminders. Here are three ways a technology you likely already use can be leveraged to reduce costly no-shows, prompt patients to pay their bills and generate new revenue for your dental or orthodontic practice.…

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West Corporation

Posted on February 2, 2018 by West Corporation 


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Five Tactics to Resolve Patient Balances

According to a CNBC report, medical bills were the biggest cause of U.S. bankruptcies in 2013, with an estimated 2 million people impacted. So what’s the best way to collect unpaid patient balances? The goal is to spend less time on outreach through automation and more time handling responses from patients, resulting in more collections.…

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West Corporation

Posted on November 3, 2017 by West Corporation 


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Six Trends Shaping Healthcare in 2018

The American Hospital Association released its 2018 Environmental Scan, an in-depth look at the forces shaping the future of healthcare. The goal of this report is to identify what is driving change and to help hospitals and healthcare prepare for the future by developing new strategies.

The AHA has prepared organized the 2018 trends into six categories to help hospital leaders navigate change in the year ahead.…

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West Corporation

Posted on October 9, 2017 by West Corporation 


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Personalizing the Patient Experience With Your Contact Center

Create a Single Patient Front Door

Imagine a centralized patient access environment that greets every patient with a consistent, branded and personalized user experience, regardless of the channel they are using. Begin by identifying where your organization is on the journey, so you know where to focus your efforts and technology investments.…

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West Corporation

Posted on September 14, 2017 by West Corporation 


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How Patient Reminder Technology Can Help Providers Get Paid

More than half of Americans delay paying medical bills, according to a new revenue cycle report by West, and that is putting additional financial stress on the healthcare industry. In the past, providers received 90 percent of their reimbursement from insurance companies, but with the rise of high-deductible health plans, nearly a third of healthcare providers’ revenue now comes directly from patients.…

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