Category: Appointment Reminders


Category: Appointment Reminders

West Corporation

Posted on May 3, 2013 by West Corporation 


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8 Interesting Facts about Language Use in the U.S.

Are you speaking your patients’ language? That’s not a metaphor – I mean it literally. As the U.S. population becomes increasingly diverse, providers need to increase their ability to deliver multilingual communications to various groups of patients. How diverse have we become? Here are some interesting facts you may not have known regarding language use in the U.S.…

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West Corporation

Posted on April 29, 2013 by West Corporation 


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The ABCs of Patient Notification – Letter S

The following is an excerpt from our eBook “The ABCs of Patient Notification”, which you can download for free RIGHT HERE. Tons of great ideas to improve your patient communication efforts!

S – staff time

It’s one of the greatest operational challenges of both emerging and established practices – how to make the most of in-office staff.…

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West Corporation

Posted on April 26, 2013 by West Corporation 


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Sentara Healthcare – Automated Notifications and Preventive Services

One of the challenges facing healthcare organizations is how to leverage technology to improve the quality of care they deliver. Specific to communication technology, the question remains, “What is the most effective way to connect with patients?” Sentara Healthcare found an answer.

Automated notifications have become a pivotal tool for Sentara Healthcare to contact patients for their overdue preventive services.…

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West Corporation

Posted on April 24, 2013 by West Corporation 


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Seinfeld Thinks You Should Stop Mailing Patients

Long time Blog subscribers probably remember some posts on why practices should stop mailing their patients. I’ve gone back into the archives to find a couple of posts you should check out: Junk Mail By The Numbers – Why You’re Not Being Noticed and Snail Mail Just Got “Snailier”.

But sometimes, it’s easier to get a point across through some classic comedy.…

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West Corporation

Posted on April 17, 2013 by West Corporation 


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The ABCs of Patient Notification – Letter R

The following is an excerpt from our eBook “The ABCs of Patient Notification”, which you can download for free RIGHT HERE. Tons of great ideas to improve your patient communication efforts!

R – recalls

The term “recalls” can mean a lot of different things – follow-up appointments, annual visits, compliance screenings, etc.…

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West Corporation

Posted on April 1, 2013 by West Corporation 


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The ABCs of Patient Notification – Letter Q

The following is an excerpt from our eBook “The ABCs of Patient Notification”, which you can download for free RIGHT HERE. Tons of great ideas to improve your patient communication efforts!

Q – quick

If you’ve ever tried to produce an “ABCs” on anything, you know “Q” can be a tough one.…

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West Corporation

Posted on March 18, 2013 by West Corporation 


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Beyond the Appointment Reminder: 5 Success Stories for Automated Patient Outreach

Automating appointment reminder messages to your patients is a no-brainer. These routine communications are perfect for electronic delivery, saving big bucks on mailed postcards and hours of staff time spent calling patients only to reach busy signals or “no answers”. In fact, the practices MGMA classifies as “better performers” are 48% more likely to be currently using an automated call system to remind patients of appointments.…

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West Corporation

Posted on March 13, 2013 by West Corporation 


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The ABCs of Patient Notification – Letter P

The following is an excerpt from our eBook “The ABCs of Patient Notification”, which you can download for free RIGHT HERE. Tons of great ideas to improve your patient communication efforts!

P – preferences

Do patients really have a preference on how you contact them about appointments or other routine communications?…

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West Corporation

Posted on February 20, 2013 by West Corporation 


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Snail Mail Just Got “Snailier”

Are you still regularly mailing your patients for any reason? Sending them appointment reminders, wellness messages or balance due statements? Hopefully, you’re not having to send multiple balance due statements. HBMA estimates the cost of one of those statements to be more than $10 each!

Regardless of why you’re mailing your patients, it’s going to take those communications a little longer to reach their destination.…

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West Corporation

Posted on February 18, 2013 by West Corporation 


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The ABCs of Patient Notification – Letter O

The following is an excerpt from our eBook “The ABCs of Patient Notification”, which you can download for free RIGHT HERE. Tons of great ideas to improve your patient communication efforts!

O – outstanding balances

Unfortunately, the need for increased outreach to patients about outstanding balances has exploded in recent years.…

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