Category: Appointment Reminders


Category: Appointment Reminders

West Corporation

Posted on March 13, 2013 by West Corporation 


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The ABCs of Patient Notification – Letter P

The following is an excerpt from our eBook “The ABCs of Patient Notification”, which you can download for free RIGHT HERE. Tons of great ideas to improve your patient communication efforts!

P – preferences

Do patients really have a preference on how you contact them about appointments or other routine communications?…

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West Corporation

Posted on February 20, 2013 by West Corporation 


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Snail Mail Just Got “Snailier”

Are you still regularly mailing your patients for any reason? Sending them appointment reminders, wellness messages or balance due statements? Hopefully, you’re not having to send multiple balance due statements. HBMA estimates the cost of one of those statements to be more than $10 each!

Regardless of why you’re mailing your patients, it’s going to take those communications a little longer to reach their destination.…

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West Corporation

Posted on February 18, 2013 by West Corporation 


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The ABCs of Patient Notification – Letter O

The following is an excerpt from our eBook “The ABCs of Patient Notification”, which you can download for free RIGHT HERE. Tons of great ideas to improve your patient communication efforts!

O – outstanding balances

Unfortunately, the need for increased outreach to patients about outstanding balances has exploded in recent years.…

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West Corporation

Posted on February 4, 2013 by West Corporation 


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The ABCs of Patient Notification – Letter N

The following is an excerpt from our eBook “The ABCs of Patient Notification”, which you can download for free RIGHT HERE. Tons of great ideas to improve your patient communication efforts!

N – no-shows

A recent survey of 3,000 organizations answered two key questions on the topic of appointment reminder notifications and how they impact patient no-show rates.…

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West Corporation

Posted on January 21, 2013 by West Corporation 


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Junk Mail by the Numbers – Why You’re Not Being Noticed

You ever mail a statement, postcard or other communication to a patient, and they claim they never received it? It’s frustrating, right? And it’s not all your patient’s fault. Yeah, the mailer probably got there, but given the high volume of junk mail we’re all receiving at our home address these days, it’s understandable if your mailer got lost in the shuffle.…

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West Corporation

Posted on January 9, 2013 by West Corporation 


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The ABCs of Patient Notification – Letter M

The following is an excerpt from our eBook “The ABCs of Patient Notification”, which you can download for free RIGHT HERE. Enjoy!

M – mailings

It’s getting more and more difficult for practices to justify mailers as the sole activity for routine patient notifications. If you’re mailing appointment reminders, wellness messages and other notifications to patients today, you’re no doubt seeing these challenges.…

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West Corporation

Posted on December 26, 2012 by West Corporation 


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The ABCs of Patient Notification – Letter L

The following is an excerpt from our eBook “The ABCs of Patient Notification”, which you can download for free RIGHT HERE. Enjoy!

L – length of message

You hear it all the time in the media – “content is king”. Effective communications with patients are all about substance and structure.…

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West Corporation

Posted on December 14, 2012 by West Corporation 


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Are You a “Better Performer”?

MGMA recently released its 2012 report on Performance and Practices of Successful Medical Groups. The report shares data from 2,119 practices, and finds 348 to be “better performers” thanks to their success in patient satisfaction; profitability and cost management; productivity, capacity and staffing; and accounts receivable and collections.

Perhaps most interesting in this report is being able to see how “better performers” compare to other practices across a variety of measures.…

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West Corporation

Posted on December 10, 2012 by West Corporation 


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The ABCs of Patient Notification – Letter K

The following is an excerpt from our eBook “The ABCs of Patient Notification”, which you can download for free RIGHT HERE. Enjoy!

K – KPIs

KPI. Key Performance Indicator. Fancy term that really just means a measurement of what’s important. Wikipedia (this guy appears to be the expert on a LOT of subjects) says that KPIs are typically used by an organization “to evaluate the success of a particular activity in which it’s engaged”.…

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West Corporation

Posted on December 5, 2012 by West Corporation 


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Patients Want Text Messages!

Have you looked into communicating with your patients via text message? Maybe you’ve researched it, but you’re not convinced it’s what your patients actually want? Check out the video below, where we make the case for texting your patients in about 73 seconds. Today’s texting capabilities feature two-way interactivity, meaning a patient can respond to your text message.…

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