Category: Appointment Reminders


Category: Appointment Reminders

West Corporation

Posted on January 9, 2013 by West Corporation 


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The ABCs of Patient Notification – Letter M

The following is an excerpt from our eBook “The ABCs of Patient Notification”, which you can download for free RIGHT HERE. Enjoy!

M – mailings

It’s getting more and more difficult for practices to justify mailers as the sole activity for routine patient notifications. If you’re mailing appointment reminders, wellness messages and other notifications to patients today, you’re no doubt seeing these challenges.…

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West Corporation

Posted on December 26, 2012 by West Corporation 


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The ABCs of Patient Notification – Letter L

The following is an excerpt from our eBook “The ABCs of Patient Notification”, which you can download for free RIGHT HERE. Enjoy!

L – length of message

You hear it all the time in the media – “content is king”. Effective communications with patients are all about substance and structure.…

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West Corporation

Posted on December 14, 2012 by West Corporation 


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Are You a “Better Performer”?

MGMA recently released its 2012 report on Performance and Practices of Successful Medical Groups. The report shares data from 2,119 practices, and finds 348 to be “better performers” thanks to their success in patient satisfaction; profitability and cost management; productivity, capacity and staffing; and accounts receivable and collections.

Perhaps most interesting in this report is being able to see how “better performers” compare to other practices across a variety of measures.…

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West Corporation

Posted on December 10, 2012 by West Corporation 


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The ABCs of Patient Notification – Letter K

The following is an excerpt from our eBook “The ABCs of Patient Notification”, which you can download for free RIGHT HERE. Enjoy!

K – KPIs

KPI. Key Performance Indicator. Fancy term that really just means a measurement of what’s important. Wikipedia (this guy appears to be the expert on a LOT of subjects) says that KPIs are typically used by an organization “to evaluate the success of a particular activity in which it’s engaged”.…

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West Corporation

Posted on December 5, 2012 by West Corporation 


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Patients Want Text Messages!

Have you looked into communicating with your patients via text message? Maybe you’ve researched it, but you’re not convinced it’s what your patients actually want? Check out the video below, where we make the case for texting your patients in about 73 seconds. Today’s texting capabilities feature two-way interactivity, meaning a patient can respond to your text message.…

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West Corporation

Posted on November 21, 2012 by West Corporation 


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The ABCs of Patient Notification – Letter J

This is Part 10 of a series of blog posts where we’ll offer ideas for improving patient notifications strategies one letter at a time. They’ll be available as an eBook soon (like any day now), so keep your eyes peeled!

J – just-in-time

No one at TeleVox has an advanced degree in educational psychology or has published any research on human memory.…

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West Corporation

Posted on November 7, 2012 by West Corporation 


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The ABCs of Patient Notifications – Letter I

This is Part 9 of a series of blog posts where we’ll offer ideas for improving patient notifications strategies one letter at a time. They’ll be available as an eBook soon, so keep your eyes peeled!

I – interactivity

In the past, interactivity was always mentioned by providers as one of the main reasons they liked to have staff members pick up the phone and call each patients.…

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West Corporation

Posted on November 2, 2012 by West Corporation 


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Willy Wonka and His 5 Communication Lessons

So maybe you’re a little less Forrest Gump, and a little more Willy Wonka. I can dig that.

In case you don’t know the Wonka story, there’s this recluse who owns a chocolate factory, and it’s run by natives from an exotic land known to us as Oompah Loompahs. And the story just gets stranger from there.…

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