Category: Appointment Reminders


Category: Appointment Reminders

West Corporation

Posted on July 10, 2013 by West Corporation 


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The Dirty Side of Data

Imagine this: you are an administrator in a large health care organization. You have been charged with developing a phone campaign to reach out to over 200,000 female patients to provide health care reminders. You have worked very hard for the past few weeks, selecting a call service, approving the call scripts, preparing and obtaining approval for the expense of the campaign.…

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West Corporation

Posted on July 3, 2013 by West Corporation 


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The ABCs of Patient Notification – Letter X

The following is an excerpt from our eBook “The ABCs of Patient Notification”, which you can download for free RIGHT HERE. Tons of great ideas to improve your patient communication efforts!

X – “x factor”

What does that mean? “X factor”? Seems like there’s no good word that starts with “X” for this ABCs series.…

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West Corporation

Posted on June 14, 2013 by West Corporation 


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Spotlight on Baby Boomers – Findings from Healthy World Report

NOTE: The following is an excerpt from TeleVox’s Healthy World report, “A Fragile Nation in Poor Health”, which reveals the majority of Americans fail to follow their doctors’ advice, and uncovers a significant gap in our nation’s healthcare system – lack of patient care between doctor visits. Download it HERE!

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West Corporation

Posted on June 12, 2013 by West Corporation 


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The ABCs of Patient Notification – Letter W

The following is an excerpt from our eBook “The ABCs of Patient Notification”, which you can download for free RIGHT HERE. Tons of great ideas to improve your patient communication efforts!

W – wellness

Wellness communications are a vastly underutilized opportunity for most healthcare providers – sharing health tips, encouraging screenings and other preventive measures.…

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West Corporation

Posted on May 29, 2013 by West Corporation 


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The ABCs of Patient Notification – Letter V

The following is an excerpt from our eBook “The ABCs of Patient Notification”, which you can download for free RIGHT HERE. Tons of great ideas to improve your patient communication efforts!

V – voice notifications

Robot calls no longer exist. Automated voice technology has come a long way. And it’s important because most healthcare providers lack the time to reach out to all of their patients over the phone, or at least not as frequently as they would like to.…

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West Corporation

Posted on May 20, 2013 by West Corporation 


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Check Out the QuickTakes Library

Several months back, we introduced you to a new resource on the TeleVox website – our video QuickTakes! Since our launch of the QuickTakes library back in 2012, the helpful topics and tips have had over 4,000 views, serving practices of all sizes and specialties. Have you checked out the QuickTakes library lately?…

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West Corporation

Posted on May 15, 2013 by West Corporation 


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The ABCs of Patient Notification – Letter U

The following is an excerpt from our eBook “The ABCs of Patient Notification”, which you can download for free RIGHT HERE. Tons of great ideas to improve your patient communication efforts!

U – user experience

One of the most important things to keep in mind in a patient notifications strategy is how it will be perceived by your patients.…

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West Corporation

Posted on May 6, 2013 by West Corporation 


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The ABCs of Patient Notification – Letter T

The following is an excerpt from our eBook “The ABCs of Patient Notification”, which you can download for free RIGHT HERE. Tons of great ideas to improve your patient communication efforts!

T – texts

Text messages are a major part of a modern day patient notification strategy. 90+% of patients are texters, and survey data proves that it’s a preferred communication method for appointment-related messages from providers.…

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West Corporation

Posted on May 3, 2013 by West Corporation 


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8 Interesting Facts about Language Use in the U.S.

Are you speaking your patients’ language? That’s not a metaphor – I mean it literally. As the U.S. population becomes increasingly diverse, providers need to increase their ability to deliver multilingual communications to various groups of patients. How diverse have we become? Here are some interesting facts you may not have known regarding language use in the U.S.…

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West Corporation

Posted on April 29, 2013 by West Corporation 


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The ABCs of Patient Notification – Letter S

The following is an excerpt from our eBook “The ABCs of Patient Notification”, which you can download for free RIGHT HERE. Tons of great ideas to improve your patient communication efforts!

S – staff time

It’s one of the greatest operational challenges of both emerging and established practices – how to make the most of in-office staff.…

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