Category: Appointment Reminders


Category: Appointment Reminders

West Corporation

Posted on September 29, 2014 by West Corporation 


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Calling to Confirm Tomorrow’s (Cough, Cough)

Delivering a clear and concise phone message to your patients isn’t as easy as it sounds.

Exhibit A: Kim

Hahaha! Even better (and more frightening) is that she hung up without finishing the message and never called back. So how do you prevent “blooper reel” moments like these? Simple – you automate the message.…

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West Corporation

Posted on September 19, 2014 by West Corporation 


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Serving Our Seniors Through Digital Channels

A January 2014 article by James Dias on epatientexperience.com calls attention to the growing shift of seniors toward digital communication technologies.

While the general idea of this movement may not be surprising to you, many providers are not aware of just how significant this shift has become. While only 52% of those who are 65 or older use the Internet today, there is a generation right behind them who are already taking this adoption rate to a much higher level.…

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West Corporation

Posted on September 11, 2014 by West Corporation 


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HIPAA and Text Messaging

Is HIPAA text messaging compliant? It seems no one can answer this question, not even HHS. Why is this seemingly simple question about HIPAA text messaging so difficult to answer?

In order for the use of a specific technology to be “HIPAA compliant”, we must consider the two rules of HIPAA.…

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West Corporation

Posted on September 4, 2014 by West Corporation 


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Three Types of HIPAA Compliant Patient Communication

In 2012, an MGMA study reported that approximately 44 percent of healthcare practices were using notifications technology to automate appointment reminders. Yet, many providers have not used notifications beyond this because they are unsure what types of patient communications fall within the limits of HIPAA regulations. The good news is that, with a solid understanding of the rules, patient engagement is a pretty open field.…

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West Corporation

Posted on July 28, 2014 by West Corporation 


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Patient Preference for Text Drives Engagement for Vanderbilt

Vanderbilt Medical Center is one of the newest TeleVox clients to adopt text messaging as part of its patient communication strategy, and they recently shared some outstanding results.

Patients are now able to choose between receiving a text message or a phone call to remind them of their next appointment, and because of this opportunity to select a preference, response rates for both methods are very high.…

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West Corporation

Posted on July 24, 2014 by West Corporation 


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Texting: The Patient Communication of the Future [INFOGRAPHIC]

Looking for one good reason to communicate with patients via text message? We’ll give you 10.

Our newest infographic illustrates how text messaging helps you achieve provider-patient communication goals – enabling quicker response to appointment-related messages, allowing for two-way interaction and improving access to care for all patients. You’ll also learn how optimized opt-in processes and fallback features have made it easier than ever to rely on text messaging as part of a multichannel patient engagement strategy.…

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West Corporation

Posted on June 26, 2014 by West Corporation 


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Kids of the Past vs. Kids of the Internet Generation [INFOGRAPHIC]

Want a glimpse into the future of your practice? This insight into the communication, technology and social habits of the “Internet Generation” could be the key to effective patient engagement strategies down the road.

Review the HostGator infographic below to see just how different members of the Internet Generation are from their parents…as if we didn’t already know that.…

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West Corporation

Posted on May 28, 2014 by West Corporation 


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Making Life Easier for Your Patients

My name is Bonnie, and I’m a multitasker.

This is both a blessing and a curse. I’ve developed methods to stay organized and on task since one project usually leads to another and another. The blessing is that I love what I do. The curse is that it’s not uncommon for me to look up and find that much more time has gone by than I realized.…

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West Corporation

Posted on May 14, 2014 by West Corporation 


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Ochsner Increases Screenings with TeleVox Messages

Automated messaging continues to prove its value in provider-patient engagement strategies.

Ochsner Health System recently teamed with TeleVox to connect with 3,137 male patients aged 50-75 who were past due for a colonoscopy or upper endoscopy. The messages delivered to these patients included the option to transfer and speak with an Ochsner representative to schedule their appointment.…

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West Corporation

Posted on April 21, 2014 by West Corporation 


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Older Adults and Technology Use

Pew Research Center has released its latest report on older adults and technology use, and as predicted, America’s seniors continue to bring digital technologies more and more into their daily lives.

What’s most interesting in the report is how data has divided the 65 and older population into two distinct groups.…

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