Category: Appointment Reminders


Category: Appointment Reminders

West Corporation

Posted on February 24, 2015 by West Corporation 


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Top Challenges for Dental and Orthodontic Practices – Communication and Operations

NOTE: The following is an excerpt from TeleVox’s report, “Top Challenges for Dental and Orthodontic Practices: Results and Observations from the 2015 Practice Readiness Survey”, a survey of nearly 500 dental and orthodontics professionals and their common problems of practice management they anticipate to be most challenging in 2015. Download the full report HERE!

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West Corporation

Posted on February 20, 2015 by West Corporation 


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Top Challenges for Dental and Orthodontic Practices – Building Patient Loyalty

NOTE: The following is an excerpt from TeleVox’s report, “Top Challenges for Dental and Orthodontic Practices: Results and Observations from the 2015 Practice Readiness Survey”, a survey of nearly 500 dental and orthodontics professionals and their common problems of practice management they anticipate to be most challenging in 2015. Download the full report HERE!

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West Corporation

Posted on January 30, 2015 by West Corporation 


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Digital Disclosure

NOTE: The following is an excerpt from TeleVox’s Healthy World report, “Technology Beyond the Exam Room”, which discusses issues to consider when incorporating high-tech engagement into treatment plans. Download it HERE!

When a patient is asked how much alcohol they drink or if they smoke, do physicians always receive truthful answers?…

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West Corporation

Posted on January 19, 2015 by West Corporation 


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Earning Trust through Patient Engagement

NOTE: The following is an excerpt from TeleVox’s Healthy World report, “Technology Beyond the Exam Room”, which discusses issues to consider when incorporating high-tech engagement into treatment plans. Download it HERE!

Most patients, at some point, have met with a doctor who took that extra five minutes to ask about their job, or discuss their child’s recent school play.…

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West Corporation

Posted on October 16, 2014 by West Corporation 


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4 Ways to Improve Patient Experience through Doctor-Patient Communication

The importance of the patient experience is at an all-time high. With reimbursements based on quality of experience and an increased sense of consumerism among today’s patients, it’s little wonder that 70% of those polled in a 2013 Beryl Institute survey list patient experience and satisfaction as one of their top three priorities.…

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West Corporation

Posted on September 29, 2014 by West Corporation 


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Calling to Confirm Tomorrow’s (Cough, Cough)

Delivering a clear and concise phone message to your patients isn’t as easy as it sounds.

Exhibit A: Kim

Hahaha! Even better (and more frightening) is that she hung up without finishing the message and never called back. So how do you prevent “blooper reel” moments like these? Simple – you automate the message.…

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West Corporation

Posted on September 19, 2014 by West Corporation 


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Serving Our Seniors Through Digital Channels

A January 2014 article by James Dias on epatientexperience.com calls attention to the growing shift of seniors toward digital communication technologies.

While the general idea of this movement may not be surprising to you, many providers are not aware of just how significant this shift has become. While only 52% of those who are 65 or older use the Internet today, there is a generation right behind them who are already taking this adoption rate to a much higher level.…

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West Corporation

Posted on September 11, 2014 by West Corporation 


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HIPAA and Text Messaging

Is HIPAA text messaging compliant? It seems no one can answer this question, not even HHS. Why is this seemingly simple question about HIPAA text messaging so difficult to answer?

In order for the use of a specific technology to be “HIPAA compliant”, we must consider the two rules of HIPAA.…

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West Corporation

Posted on September 4, 2014 by West Corporation 


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Three Types of HIPAA Compliant Patient Communication

In 2012, an MGMA study reported that approximately 44 percent of healthcare practices were using notifications technology to automate appointment reminders. Yet, many providers have not used notifications beyond this because they are unsure what types of patient communications fall within the limits of HIPAA regulations. The good news is that, with a solid understanding of the rules, patient engagement is a pretty open field.…

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West Corporation

Posted on July 28, 2014 by West Corporation 


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Patient Preference for Text Drives Engagement for Vanderbilt

Vanderbilt Medical Center is one of the newest TeleVox clients to adopt text messaging as part of its patient communication strategy, and they recently shared some outstanding results.

Patients are now able to choose between receiving a text message or a phone call to remind them of their next appointment, and because of this opportunity to select a preference, response rates for both methods are very high.…

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