Category: Appointment Reminders


Category: Appointment Reminders

West Corporation

Posted on July 1, 2015 by West Corporation 


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Death, Taxes and USPS Price Increases

It happened again. On May 31, 2015, the United States Postal Service implemented yet another price increase, climbing 2% for the most common mail formats. If you’re mailing appointment reminders, wellness messages, balance due statements or any other type of communication – plan on adjusting your outreach budget accordingly.

Over the past 15 years, first class letter rates alone have increased a staggering 48%.…

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West Corporation

Posted on June 23, 2015 by West Corporation 


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Four Essentials for Successful Appointment Communications

In my 15 years as an Appointment Coordinator, I’ve learned that one of the most important services we can offer a patient is a simple appointment reminder. I’ve also learned that unless you know what you’re doing, a successful appointment reminder strategy isn’t quite as easy as it sounds.

Well, consider this my attempt to make it simple.…

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West Corporation

Posted on March 27, 2015 by West Corporation 


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Pizza and Your Patients – Short Codes in Simpler Terms

When healthcare organizations are looking to implement a solution that will allow them to text their patients, the term “short code” is one that often arises.

In its simplest terms, a short code is much like a six-digit phone number. It’s used to route an incoming text from a patient to you or your text messaging vendor.…

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West Corporation

Posted on March 24, 2015 by West Corporation 


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Top Challenges for Medical Practices – Appointment Notifications

NOTE: The following is an excerpt from TeleVox’s report, “Top Challenges for Medical Practices: Results and Observations from the 2015 Practice Readiness Survey”, a survey of nearly 500 healthcare professionals and the common problems of practice management they anticipate to be most challenging in 2015. Download the full report HERE!

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West Corporation

Posted on February 26, 2015 by West Corporation 


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Making It Personal: Surprisingly Similar Regional Perspectives on Provider Communication

NOTE: The following post includes data from TeleVox’s Healthy World report, “Technology Beyond the Exam Room”, which discusses issues to consider when incorporating high-tech engagement into treatment plans bupropion hcl. Download it HERE!

Though the United States is one of the world’s most diverse nations in terms of regional cultures and lifestyles based on geographic locations, sometimes we’re not so different.…

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West Corporation

Posted on February 24, 2015 by West Corporation 


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Top Challenges for Dental and Orthodontic Practices – Communication and Operations

NOTE: The following is an excerpt from TeleVox’s report, “Top Challenges for Dental and Orthodontic Practices: Results and Observations from the 2015 Practice Readiness Survey”, a survey of nearly 500 dental and orthodontics professionals and their common problems of practice management they anticipate to be most challenging in 2015. Download the full report HERE!

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West Corporation

Posted on February 20, 2015 by West Corporation 


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Top Challenges for Dental and Orthodontic Practices – Building Patient Loyalty

NOTE: The following is an excerpt from TeleVox’s report, “Top Challenges for Dental and Orthodontic Practices: Results and Observations from the 2015 Practice Readiness Survey”, a survey of nearly 500 dental and orthodontics professionals and their common problems of practice management they anticipate to be most challenging in 2015. Download the full report HERE!

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West Corporation

Posted on January 30, 2015 by West Corporation 


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Digital Disclosure

NOTE: The following is an excerpt from TeleVox’s Healthy World report, “Technology Beyond the Exam Room”, which discusses issues to consider when incorporating high-tech engagement into treatment plans. Download it HERE!

When a patient is asked how much alcohol they drink or if they smoke, do physicians always receive truthful answers?…

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West Corporation

Posted on January 19, 2015 by West Corporation 


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Earning Trust through Patient Engagement

NOTE: The following is an excerpt from TeleVox’s Healthy World report, “Technology Beyond the Exam Room”, which discusses issues to consider when incorporating high-tech engagement into treatment plans. Download it HERE!

Most patients, at some point, have met with a doctor who took that extra five minutes to ask about their job, or discuss their child’s recent school play.…

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West Corporation

Posted on October 16, 2014 by West Corporation 


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4 Ways to Improve Patient Experience through Doctor-Patient Communication

The importance of the patient experience is at an all-time high. With reimbursements based on quality of experience and an increased sense of consumerism among today’s patients, it’s little wonder that 70% of those polled in a 2013 Beryl Institute survey list patient experience and satisfaction as one of their top three priorities.…

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