Category: Appointment Reminders


Category: Appointment Reminders

West Corporation

Posted on September 3, 2015 by West Corporation 


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Do You Text More Than You Talk?

Did you know we text more than we talk on the phone? Or at least we do in terms of the number of texts we send vs. the number of calls we make.

A Nielsen Customer Value Metrics report found that text volume is nearly five times that of voice calls.…

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West Corporation

Posted on August 31, 2015 by West Corporation 


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Are You Missing the Mark with Mailed Communication?

For years, healthcare providers have entrusted the United States Postal Service with delivery of patient communication outreach. Communications such as appointment reminders, billing statements, and anything in-between were always sent via snail mail — no questions asked. As times and technology have changed, so have the rates of effectiveness and efficiency surrounding mailed outreach.…

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West Corporation

Posted on August 25, 2015 by West Corporation 


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Do You Know Your “Busy Parents”?

At TeleVox, we’ve discovered success stems from knowing who our customers are. Not just their names, but who they really are – what goals they have for their practices, what challenges they face each day and what tools they use to meet their needs. Those are the insights we use as marketers to present our products and solutions in a way that truly helps our clients.…

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West Corporation

Posted on August 13, 2015 by West Corporation 


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New Whitepaper: No-Shows and Notifications

Broken appointments continue to be one of the greatest challenges facing healthcare organizations today. Not only do they throw patients off schedule with their treatment plans and ongoing care, but they also cost organizations thousands (and in some cases, millions) of dollars in revenue each year. Is this a problem for your practice?…

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West Corporation

Posted on July 21, 2015 by West Corporation 


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Are You Prepared to Communicate with Spanish-Speaking Patients?

Are you able to communicate with the growing number of Spanish speakers among your patient population? If not, the time to take action is now! Data shows that Hispanic populations will continue to be the fastest growing demographic in the U.S. in the coming years.

Let’s take a quick look back.…

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West Corporation

Posted on July 16, 2015 by West Corporation 


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Improving the Patient Experience Over the Phone

“What can we do to better serve our patients?”

That’s the question we’re constantly asking ourselves in our practice. As we continue to search for new and better ways to improve the overall experience for our patients and their parents, we’ve found that there are numerous opportunities to make a positive impact beyond the point of service.…

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West Corporation

Posted on July 13, 2015 by West Corporation 


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How We Cut Our No-Show Rate in Half

We used to be a practice without a strategy for how we would remind patients about their upcoming appointments. Well, let me correct myself. We were a practice in need of a strategy. No-shows were getting out of control, and we attributed that in large part to the increasingly busy lives and growing obligations of today’s patients.…

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West Corporation

Posted on July 1, 2015 by West Corporation 


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Death, Taxes and USPS Price Increases

It happened again. On May 31, 2015, the United States Postal Service implemented yet another price increase, climbing 2% for the most common mail formats. If you’re mailing appointment reminders, wellness messages, balance due statements or any other type of communication – plan on adjusting your outreach budget accordingly.

Over the past 15 years, first class letter rates alone have increased a staggering 48%.…

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West Corporation

Posted on June 23, 2015 by West Corporation 


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Four Essentials for Successful Appointment Communications

In my 15 years as an Appointment Coordinator, I’ve learned that one of the most important services we can offer a patient is a simple appointment reminder. I’ve also learned that unless you know what you’re doing, a successful appointment reminder strategy isn’t quite as easy as it sounds.

Well, consider this my attempt to make it simple.…

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West Corporation

Posted on March 27, 2015 by West Corporation 


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Pizza and Your Patients – Short Codes in Simpler Terms

When healthcare organizations are looking to implement a solution that will allow them to text their patients, the term “short code” is one that often arises.

In its simplest terms, a short code is much like a six-digit phone number. It’s used to route an incoming text from a patient to you or your text messaging vendor.…

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