Category: Appointment Reminders


Category: Appointment Reminders

West Corporation

Posted on October 15, 2017 by West Corporation 


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Winning at Wellness: Overcoming the Five Reasons Patients Skip Preventive Care

A lot of patients skip preventive tests or screenings. According to the CDC, Americans only use preventive care at half the recommended rate.Though, a recent survey of healthcare providers revealed more than half (52 percent) of medical practices are highly committed to preventive care, their patients may not be.…

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West Corporation

Posted on September 21, 2017 by West Corporation 


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Flu Shot Fears: Five Common Patient Misconceptions and How to Correct Them

During last year’s flu season, fewer than half of Americans (40 percent) received the flu vaccine,1 resulting in 25 million illnesses, 310,000 hospitalizations and 12,000 deaths.2 Despite the risk of becoming seriously ill from a respiratory illness—and recommendations from the CDC and physicians to get immunized—the majority of Americans still opt out.…

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West Corporation

Posted on September 14, 2017 by West Corporation 


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How Patient Reminder Technology Can Help Providers Get Paid

More than half of Americans delay paying medical bills, according to a new revenue cycle report by West, and that is putting additional financial stress on the healthcare industry. In the past, providers received 90 percent of their reimbursement from insurance companies, but with the rise of high-deductible health plans, nearly a third of healthcare providers’ revenue now comes directly from patients.…

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West Corporation

Posted on July 26, 2017 by West Corporation 


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5 Signs Your Practice Should Adopt Automated Patient Communication

As the healthcare market becomes more competitive, providers must do everything they can to increase patient satisfaction while also growing their practice. Automating patient communications is an easy and efficient way to improve patient experience and can positively impact your bottom line without adding more work for your staff. In fact, 87% of practices that deliver reminders through automated channels handle the entire day’s reminders in less than one hour.…

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West Corporation

Posted on January 11, 2017 by West Corporation 


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Staying Connected Beyond the Office Visit: Ideas for Best Practices

There’s no doubt we live busy lives.  Access to technology fueled by smartphone ownership provides unprecedented opportunity for connection.  Because of this, healthcare providers and health delivery systems have the opportunity to be connected beyond the bounds of the clinical setting in ways that would have been futuristic only a few years ago.  …

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West Corporation

Posted on November 16, 2016 by West Corporation 


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Transitional Care: Bridging the Gap Between Treatment and Recovery

Managing a patient’s transition from health facility to home can have great benefits for all.  CMS provides reimbursement incentives.  Patients get better.  Patient satisfaction levels soar. The cost of care decreases.  Patients have a better and healthier life.

Transitional Care:  Promise vs Reality

The reality of what happens when patients are discharged can be a nightmare for caregivers.  …

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West Corporation

Posted on March 14, 2016 by West Corporation 


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Why Automate Your Appointment Reminders? [INFOGRAPHIC]

For practices that regularly deal with missed appointments and no-shows, the costs can quickly add up. Not only do practices lose money with the missed appointments, but they’re also missing out on filling the slot with other patients in need of an appointment. That’s not to mention the wasted resources and manpower required to have your office staff make manual reminder calls.…

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West Corporation

Posted on January 7, 2016 by West Corporation 


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Ideas to Reduce Patient No-Shows in 2016

In this year’s first Blog post, let’s take a closer look at the challenge of high patient no-show rates. Patient no-shows have been a challenge since providers first scheduled appointments, so it’s no surprise that there are lots of ideas floating around on how you can reduce no-shows in your organization.…

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West Corporation

Posted on November 9, 2015 by West Corporation 


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Nielsen Survey Shows Patient Demand for Text

The proof of patient demand for text messaging continues to pile up.

An article from The Washington Post shared recent Nielsen survey findings around how Americans use digital technology in their healthcare. Overall, the data shows that while many providers have been slow to adopt the technology for their patients, those same patients are craving those digital opportunities for interaction.…

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West Corporation

Posted on November 4, 2015 by West Corporation 


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Milestone Alert: Engaging Eight Million Patients in a Single Week

Last week marked another milestone for TeleVox and our clients’ commitment to improving patient health through effective communication.

For the first time in TeleVox history, we delivered eight million healthcare notifications in a single week. Eight million! Those communications covered a wide spectrum of outreach opportunities through the patient care continuum, including:

  • Appointment-Related Notifications – Confirmations, pre-registrations, insurance verifications and all of the other communication necessary to make sure patients attend their scheduled visits and have the best experience possible.

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