‘Tis the season to engage with your patients. The holidays can be frantic for most families, and the last thing on their mind is keeping their doctor’s appointments or communicating with their healthcare provider. While this season is financially flourishing for most retailers, medical practices can experience a drop in patient retention and an increase in no-shows, which means a loss of revenue.… Read more
A popular and convenient method of communication, texting is quickly becoming an essential tool for increasing provider-patient engagement. Innovative healthcare organizations are leveraging SMS as a communications channel to make the patient experience easier and more convenient. Text messaging also plays a pivotal role in motivating and engaging patients about their well-being and preventive care.… Read more
A new West Study, “Examining Care Quality: How Patient Engagement Improves Health,” found 85 percent of providers and patients feel the country’s healthcare system often forces patients to pay for more care or services, but neither believe this has resulted in better outcomes. In addition, most Americans say their health did not improve during the past year, and believe disappointing outcomes underscore a need for quality improvement.… Read more
This is the second part of a two-part series. Click here to read part one.
Being more proactive is key for both patients and providers in advancing care quality and generating better health outcomes. Increasing communications about preventive care can lead to greater patient engagement and appointment volume. These “must-haves” are proven ways to activate patients to become more involved in prevention and wellness.… Read more
November is American Diabetes Month, which is an excellent time to educate patients about a disease that impacts tens of millions of people, including a large percentage of the population that may not realize they are at risk or already have the disease.
This week, breast cancer researchers from around the world identified 72 new gene mutations – and 65 of these are common among women with breast cancer.This is important research because the BRCA1 and BRCA2 risk mutations, which are present in less than 1% of women, only account for a fraction of all inherited breast cancers.… Read more
A lot of patients skip preventive tests or screenings. According to the CDC, Americans only use preventive care at half the recommended rate.1 Though, a recent survey of healthcare providers revealed more than half (52 percent) of medical practices are highly committed to preventive care, their patients may not be.… Read more
During last year’s flu season, fewer than half of Americans (40 percent) received the flu vaccine,1 resulting in 25 million illnesses, 310,000 hospitalizations and 12,000 deaths.2 Despite the risk of becoming seriously ill from a respiratory illness—and recommendations from the CDC and physicians to get immunized—the majority of Americans still opt out.… Read more
More than half of Americans delay paying medical bills, according to a new revenue cycle report by West, and that is putting additional financial stress on the healthcare industry. In the past, providers received 90 percent of their reimbursement from insurance companies, but with the rise of high-deductible health plans, nearly a third of healthcare providers’ revenue now comes directly from patients.… Read more