Category: Appointment Reminders


Category: Appointment Reminders

West Corporation

Posted on October 26, 2015 by West Corporation 


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Mammograms: New Recommendations, Same Outreach Challenges

The American Cancer Society recently changed its recommendation for annual mammograms for women, moving the starting age back to 45 from 40. They also recommend that women 55 and older only get a screening every other year, rather than the annual exam.

But despite the recommended scaling back of mammograms among these age groups, the challenge still remains among healthcare organizations of finding an effective way to promote these exams to women who need them.…

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West Corporation

Posted on October 7, 2015 by West Corporation 


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Two Stats That Support Email as an Engagement Opportunity

Is email dead? Not even close.

That notion has been tossed around in certain circles, but can be proven to be wrong through two compelling statistics – figures that not only illustrate the viability of email as a patient communication channel, but also as a nearly-immediate channel.

Here we go.

Stat #1: 57% of total email opens happen on a mobile device or tablet.…

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West Corporation

Posted on September 17, 2015 by West Corporation 


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COMING THIS FALL: Patient Engagement at a Conference Near You

As fall waits for summer to pull out of its seasonal parking spot, the kiddos begin school and the weather gets milder. Football beckons. Pumpkins become a thing again. And the fall trade shows, conferences and seminars abound like leaves on the lawn. Poetic, right??

Healthcare trade shows are what we do, so we see a lot of the agendas, seminars and keynotes offered at conferences across the country.…

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West Corporation

Posted on September 3, 2015 by West Corporation 


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Do You Text More Than You Talk?

Did you know we text more than we talk on the phone? Or at least we do in terms of the number of texts we send vs. the number of calls we make.

A Nielsen Customer Value Metrics report found that text volume is nearly five times that of voice calls.…

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West Corporation

Posted on August 31, 2015 by West Corporation 


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Are You Missing the Mark with Mailed Communication?

For years, healthcare providers have entrusted the United States Postal Service with delivery of patient communication outreach. Communications such as appointment reminders, billing statements, and anything in-between were always sent via snail mail — no questions asked. As times and technology have changed, so have the rates of effectiveness and efficiency surrounding mailed outreach.…

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West Corporation

Posted on August 25, 2015 by West Corporation 


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Do You Know Your “Busy Parents”?

At TeleVox, we’ve discovered success stems from knowing who our customers are. Not just their names, but who they really are – what goals they have for their practices, what challenges they face each day and what tools they use to meet their needs. Those are the insights we use as marketers to present our products and solutions in a way that truly helps our clients.…

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West Corporation

Posted on August 13, 2015 by West Corporation 


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New Whitepaper: No-Shows and Notifications

Broken appointments continue to be one of the greatest challenges facing healthcare organizations today. Not only do they throw patients off schedule with their treatment plans and ongoing care, but they also cost organizations thousands (and in some cases, millions) of dollars in revenue each year. Is this a problem for your practice?…

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West Corporation

Posted on July 21, 2015 by West Corporation 


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Are You Prepared to Communicate with Spanish-Speaking Patients?

Are you able to communicate with the growing number of Spanish speakers among your patient population? If not, the time to take action is now! Data shows that Hispanic populations will continue to be the fastest growing demographic in the U.S. in the coming years.

Let’s take a quick look back.…

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West Corporation

Posted on July 16, 2015 by West Corporation 


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Improving the Patient Experience Over the Phone

“What can we do to better serve our patients?”

That’s the question we’re constantly asking ourselves in our practice. As we continue to search for new and better ways to improve the overall experience for our patients and their parents, we’ve found that there are numerous opportunities to make a positive impact beyond the point of service.…

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West Corporation

Posted on July 13, 2015 by West Corporation 


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How We Cut Our No-Show Rate in Half

We used to be a practice without a strategy for how we would remind patients about their upcoming appointments. Well, let me correct myself. We were a practice in need of a strategy. No-shows were getting out of control, and we attributed that in large part to the increasingly busy lives and growing obligations of today’s patients.…

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