Category: Appointment Reminders


Category: Appointment Reminders

West Corporation

Posted on November 16, 2016 by West Corporation 


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Transitional Care: Bridging the Gap Between Treatment and Recovery

Managing a patient’s transition from health facility to home can have great benefits for all.  CMS provides reimbursement incentives.  Patients get better.  Patient satisfaction levels soar. The cost of care decreases.  Patients have a better and healthier life.

Transitional Care:  Promise vs Reality

The reality of what happens when patients are discharged can be a nightmare for caregivers.  …

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West Corporation

Posted on March 14, 2016 by West Corporation 


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Why Automate Your Appointment Reminders? [INFOGRAPHIC]

For practices that regularly deal with missed appointments and no-shows, the costs can quickly add up. Not only do practices lose money with the missed appointments, but they’re also missing out on filling the slot with other patients in need of an appointment. That’s not to mention the wasted resources and manpower required to have your office staff make manual reminder calls.…

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West Corporation

Posted on January 7, 2016 by West Corporation 


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Ideas to Reduce Patient No-Shows in 2016


In this year’s first Blog post, let’s take a closer look at the challenge of high patient no-show rates. Patient no-shows have been a challenge since providers first scheduled appointments, so it’s no surprise that there are lots of ideas floating around on how you can reduce no-shows in your organization.…

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West Corporation

Posted on November 9, 2015 by West Corporation 


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Nielsen Survey Shows Patient Demand for Text

The proof of patient demand for text messaging continues to pile up.

An article from The Washington Post shared recent Nielsen survey findings around how Americans use digital technology in their healthcare. Overall, the data shows that while many providers have been slow to adopt the technology for their patients, those same patients are craving those digital opportunities for interaction.…

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West Corporation

Posted on November 4, 2015 by West Corporation 


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Milestone Alert: Engaging Eight Million Patients in a Single Week

Last week marked another milestone for TeleVox and our clients’ commitment to improving patient health through effective communication.

For the first time in TeleVox history, we delivered eight million healthcare notifications in a single week. Eight million! Those communications covered a wide spectrum of outreach opportunities through the patient care continuum, including:

  • Appointment-Related Notifications – Confirmations, pre-registrations, insurance verifications and all of the other communication necessary to make sure patients attend their scheduled visits and have the best experience possible.

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West Corporation

Posted on October 26, 2015 by West Corporation 


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Mammograms: New Recommendations, Same Outreach Challenges

The American Cancer Society recently changed its recommendation for annual mammograms for women, moving the starting age back to 45 from 40. They also recommend that women 55 and older only get a screening every other year, rather than the annual exam.

But despite the recommended scaling back of mammograms among these age groups, the challenge still remains among healthcare organizations of finding an effective way to promote these exams to women who need them.…

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West Corporation

Posted on October 7, 2015 by West Corporation 


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Two Stats That Support Email as an Engagement Opportunity

Is email dead? Not even close.

That notion has been tossed around in certain circles, but can be proven to be wrong through two compelling statistics – figures that not only illustrate the viability of email as a patient communication channel, but also as a nearly-immediate channel.

Here we go.

Stat #1: 57% of total email opens happen on a mobile device or tablet.…

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West Corporation

Posted on September 17, 2015 by West Corporation 


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COMING THIS FALL: Patient Engagement at a Conference Near You

As fall waits for summer to pull out of its seasonal parking spot, the kiddos begin school and the weather gets milder. Football beckons. Pumpkins become a thing again. And the fall trade shows, conferences and seminars abound like leaves on the lawn. Poetic, right??

Healthcare trade shows are what we do, so we see a lot of the agendas, seminars and keynotes offered at conferences across the country.…

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West Corporation

Posted on September 3, 2015 by West Corporation 


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Do You Text More Than You Talk?

Did you know we text more than we talk on the phone? Or at least we do in terms of the number of texts we send vs. the number of calls we make.

A Nielsen Customer Value Metrics report found that text volume is nearly five times that of voice calls.…

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West Corporation

Posted on August 31, 2015 by West Corporation 


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Are You Missing the Mark with Mailed Communication?

For years, healthcare providers have entrusted the United States Postal Service with delivery of patient communication outreach. Communications such as appointment reminders, billing statements, and anything in-between were always sent via snail mail — no questions asked. As times and technology have changed, so have the rates of effectiveness and efficiency surrounding mailed outreach.…

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