Both providers and patients have realized the convenience and flexibility that text communications provide, and healthcare practices are beginning to embrace texting as an essential tool for increasing provider-patient engagement and improving patient experience. As mobile phone usage continues to increase, text communications are not only more Iikely to be considered acceptable by patients—texting is becoming the preferred channel for patient communications as well.…
Healthcare teams play a crucial role in helping their chronic patients stay well. To deliver the ongoing support these patients need and improve the quality of care provided to them, providers are using automated notifications in innovative ways. Maintaining ongoing communication leads patients to be engaged in their care, enabling providers to influence their patients to adopt healthier lifestyles and stay active in their ongoing care.…
In order to grow and maintain financial stability, dental practices must find the most cost-efficient ways to increase revenue and reduce bad debt. Smart practices are using their patient communication technology to do more than just send appointment reminders. Here are three ways a technology you likely already use can be leveraged to reduce costly no-shows, prompt patients to pay their bills and generate new revenue for your dental or orthodontic practice.…
January is National Blood Donor Month and right now there is an urgent need for donors of all blood types to offset a serious shortage. According to the American Red Cross, there were 28,000 fewer donations than what was needed in November and December. Additionally, severe winter weather has forced more than 150 blood drives to cancel, resulting in 5,500 blood donations to go uncollected.…
A dozen states have closed down schools as a result of the most recent flu epidemic. This flu season, which has included the influenza A and H3N2 strains, is now considered to be widespread in 49 states.¹ Now is a great time for healthcare providers to take an active role in promoting preventive care by educating patients about why the virus is much worse than last year and how people who live in close quarters especially might want to consider getting the flu vaccine.…
We are living in a time of unprecedented change, fueled by emerging technology that will impact how we live, when we work and the way we interact with each other and the world around us. It’s hard to imagine how we would make it through the day without our smart phones, but it’s even harder to believe the first iPhone was released just ten years ago.…
January is Glaucoma Awareness Month, which is a great opportunity to help your patients learn more about this serious disease that is the second leading cause of blindness in the United States. Unfortunately, half the people who have glaucoma don’t know it, which is why education and screening are so important.…
2018 Industry Trend: Personalizing the Patient Experience
In our highly digitized and data-driven world, today’s consumers have come to expect companies to know them, offer products based on previous purchases, anticipate needs based on interactions with the company and tailor messages specifically designed for them. Not surprisingly, patients (who are also consumers) have come to expect this same level of personalization from their healthcare providers.…
Patients are the lifeblood of your healthcare practice. With today’s hectic schedules, it is becoming increasingly difficult for patients to remember their appointments. No-shows and missed appointments can turn a fully scheduled day into an unproductive nightmare. Technology has simplified the way in which you can connect and engage with your patients using voice, text and email reminders that reach patients where they are.…
‘Tis the season to engage with your patients. The holidays can be frantic for most families, and the last thing on their mind is keeping their doctor’s appointments or communicating with their healthcare provider. While this season is financially flourishing for most retailers, medical practices can experience a drop in patient retention and an increase in no-shows, which means a loss of revenue.…
