Posted on June 22, 2020 by West Corporation
Posted on April 7, 2020 by West Corporation
Unfortunately, misleading information about COVID-19 continues to rapidly circulate through texts, emails, and social media.
It’s time to address the coronavirus infodemic. Healthcare organizations can use their social media channels to educate their communities and deliver accurate and credible information available.
According to a Statista,77% of the population has at least one social networking profile.… Read more
Posted on March 19, 2020 by West Corporation
As COVID-19 continues to spread across the United States, healthcare organizations are looking for ways to conduct mass screenings and answer questions about what to do in the event of exposure. As with any health crisis, according to the latest Situation Summary from the CDC, this is a rapidly evolving situation.… Read more
Posted on February 25, 2020 by West Corporation
Managing chronic conditions requires daily effort from patients. Whether that means taking prescribed medication, following a specific diet or monitoring health metrics, there are routines that chronic patients need to follow in order to effectively manage their health. These days, a growing number of Americans with chronic health conditions have a trick up their sleeve (or rather, on their wrist) that they can use to help monitor and manage chronic disease: a smartwatch.… Read more
Posted on February 4, 2020 by West Corporation
Positive patient experiences are personalized experiences. Of course, customizing healthcare experiences requires knowledge of what patients want and need. To help identify some of the similarities and differences between men’s and women’s healthcare communication preferences, Intrado surveyed 1,036 adults (504 men and 532 women) in the U.S.
Below are a few of the highlights from the survey findings.… Read more
Posted on January 21, 2020 by West Corporation
If your patients were asked how they feel about having to wait for their healthcare provider, what would they say? Whether in person during appointments or on the phone, do they feel like they spend a lot of time waiting? An Intrado survey of 1,036 adults and 317 healthcare providers in the U.S.… Read more
Posted on January 8, 2020 by West Corporation
Unfortunately, the truth is that many Americans say healthcare does not deliver consumer experiences that are on par with other industries. So how can healthcare organizations close the gap and deliver experiences that are more in line with patients’ expectations? The short answer is that teams need to improve communication.… Read more
Posted on December 30, 2019 by West Corporation
Healthcare providers and organizations work hard to design positive healthcare experiences for patients. Every part of an office visit—from scheduling the appointment, to the waiting room experience, to face-to-face time with patients—is carefully planned with patients in mind. But what happens between appointments? Healthcare teams put so much effort into optimizing healthcare experiences and making patients feel valued, but often the positive experiences end abruptly for patients following appointments when they are left to manage their health on their own.… Read more
Posted on December 17, 2019 by West Corporation
In 2019, millennials are expected to surpass baby boomers to become the largest living adult population in the U.S. For healthcare providers who have been intently focused on understanding and meeting the needs of baby boomers for years, it is helpful to step back and really consider what millennial patients want and expect out of healthcare experiences—particularly when it comes to communication from their healthcare team.… Read more
Posted on December 10, 2019 by West Corporation
Many Americans believe healthcare is trailing behind other industries when it comes to customer experiences. According to a West survey of 1036 adults and 317 healthcare professionals in the U.S., approximately one in three patients rate healthcare behind the grocery (30%), travel (30%), entertainment (29%), financial services (29%) and electronics (29%) industries when it comes to delivering consumer experiences.… Read more
