Posted on January 21, 2020 by West Corporation
If your patients were asked how they feel about having to wait for their healthcare provider, what would they say? Whether in person during appointments or on the phone, do they feel like they spend a lot of time waiting? An Intrado survey of 1,036 adults and 317 healthcare providers in the U.S.… Read more
Posted on January 8, 2020 by West Corporation
Unfortunately, the truth is that many Americans say healthcare does not deliver consumer experiences that are on par with other industries. So how can healthcare organizations close the gap and deliver experiences that are more in line with patients’ expectations? The short answer is that teams need to improve communication.… Read more
Posted on December 30, 2019 by West Corporation
Healthcare providers and organizations work hard to design positive healthcare experiences for patients. Every part of an office visit—from scheduling the appointment, to the waiting room experience, to face-to-face time with patients—is carefully planned with patients in mind. But what happens between appointments? Healthcare teams put so much effort into optimizing healthcare experiences and making patients feel valued, but often the positive experiences end abruptly for patients following appointments when they are left to manage their health on their own.… Read more
Posted on December 17, 2019 by West Corporation
In 2019, millennials are expected to surpass baby boomers to become the largest living adult population in the U.S. For healthcare providers who have been intently focused on understanding and meeting the needs of baby boomers for years, it is helpful to step back and really consider what millennial patients want and expect out of healthcare experiences—particularly when it comes to communication from their healthcare team.… Read more
Posted on December 10, 2019 by West Corporation
Many Americans believe healthcare is trailing behind other industries when it comes to customer experiences. According to a West survey of 1036 adults and 317 healthcare professionals in the U.S., approximately one in three patients rate healthcare behind the grocery (30%), travel (30%), entertainment (29%), financial services (29%) and electronics (29%) industries when it comes to delivering consumer experiences.… Read more
Posted on October 29, 2019 by West Corporation
If you were to ask millennials what their biggest criticism is of their healthcare providers, what would you expect them to say? While this generation may wish to see a broad spectrum of changes across the healthcare industry, it’s clear that patient-provider communication isn’t currently meeting their expectations. A top complaint among this group of patients is that healthcare providers don’t communicate often enough with their patients.… Read more
Posted on October 22, 2019 by West Corporation
More adults in the U.S. are expected to use a smartwatch in 2019 than ever before. One of the factors driving consumers to purchase Fitbits, Apple Watches and other similar devices is the desire to adopt healthier habits and improve their overall health. Healthcare teams can help engaged and motivated smartwatch users to maximize the potential of these devices with targeted communications.… Read more
Posted on October 8, 2019 by West Corporation
No one likes sitting in a doctor’s waiting room. Of course, patients expect some waiting during healthcare appointments. But when faced with a long wait, patients can quickly turn from tolerant to frustrated. More than eight in ten patients (84%) admit wait times impact how they feel about their healthcare experiences.… Read more
Posted on September 24, 2019 by West Corporation
Two in three chronic patients (66%) say it is important to feel like they are receiving the best possible care from their healthcare provider. West surveyed 1,036 adults in the U.S. and analyzed responses from patients with a chronic condition to try to determine exactly what “the best possible care” means to these individuals.… Read more
Posted on April 30, 2019 by West Corporation
In the summer months, as temperatures climb to staggering heights, office productivity levels can dip to all-time lows. Work is often far from top of mind as employees plan their summer activities. But medical practices can’t afford to put their operations on hold for months while employees trade in patient calls for beach towels and sunscreen.… Read more
