The Official Blog for TeleVox Solutions


The Official Blog for TeleVox Solutions


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West Corporation

Posted on August 20, 2015 by West Corporation 


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Does Automated Outreach Lead to Faster Account Resolution?

The numbers sure seem to suggest it.

According to a TeleVox survey on how healthcare organizations work to collect outstanding balances from patients, those organizations that automate follow-up outreach to accounts have fewer that are more than 60 days past due. Practices that use automated outreach only have 26% of their accounts 60 days or more past due, compared to 33% among those practices that do not automate any outreach.…

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West Corporation

Posted on August 17, 2015 by West Corporation 


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Helping Patients Navigate Treatment for Multiple Chronic Diseases

An August 10, 2015 article in The Wall Street Journal examines the challenges patients with multiple chronic illnesses often meet in managing their own care. When faced with multiple medications and their associated routines, this creates an often-overwhelming burden for patients to stay on track with each of their treatment plans.…

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West Corporation

Posted on August 13, 2015 by West Corporation 


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New Whitepaper: No-Shows and Notifications

Broken appointments continue to be one of the greatest challenges facing healthcare organizations today. Not only do they throw patients off schedule with their treatment plans and ongoing care, but they also cost organizations thousands (and in some cases, millions) of dollars in revenue each year. Is this a problem for your practice?…

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West Corporation

Posted on August 10, 2015 by West Corporation 


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Mobile Websites 101 [INFOGRAPHIC]

Are you in need of a mobile-friendly website? If so, the best way to start your journey is by learning the basics.

This infographic takes a “101” approach to mobile websites, including some key things you’ll want to consider early in the process, best practices in mobile design and common mistakes to avoid.…

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West Corporation

Posted on August 6, 2015 by West Corporation 


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The Do’s and Don’ts of Handling Negative Reviews

No one enjoys reading negative reviews about their business. You’ve worked hard to build your business into what it is today, and a negative review can often feel like a personal stab at your business reputation. How you handle negative reviews posted online will reflect on how you deal with everyday conflicts you face as a business owner.…

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West Corporation

Posted on July 30, 2015 by West Corporation 


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Success Story: Reducing Mailing Costs to Past Due Accounts

It’s always exciting to hear stories from practices that experience quantifiable success after automating notifications to their patients.

Here’s yet another example of engagement in action, where Mountain View Medical Group in Colorado Springs, CO has seen a significant reduction in mailing expenses after adopting TeleVox’s automated notifications to past due accounts.…

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West Corporation

Posted on July 27, 2015 by West Corporation 


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Are We Finally Getting Our Diets On Track?

A July 2015 New York Times article reported that Americans’ eating habits are finally changing for the better. The average daily caloric intake for American children is down 9%. The amount of full-calorie soda consumed by the average American has dropped 25% since the late 1990s. These improvements are not limited to certain demographic groups, as subsets of Americans based on income, race and other demographic factors are pretty much all making progress.…

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West Corporation

Posted on July 21, 2015 by West Corporation 


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Are You Prepared to Communicate with Spanish-Speaking Patients?

Are you able to communicate with the growing number of Spanish speakers among your patient population? If not, the time to take action is now! Data shows that Hispanic populations will continue to be the fastest growing demographic in the U.S. in the coming years.

Let’s take a quick look back.…

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West Corporation

Posted on July 16, 2015 by West Corporation 


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Improving the Patient Experience Over the Phone

“What can we do to better serve our patients?”

That’s the question we’re constantly asking ourselves in our practice. As we continue to search for new and better ways to improve the overall experience for our patients and their parents, we’ve found that there are numerous opportunities to make a positive impact beyond the point of service.…

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West Corporation

Posted on July 13, 2015 by West Corporation 


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How We Cut Our No-Show Rate in Half

We used to be a practice without a strategy for how we would remind patients about their upcoming appointments. Well, let me correct myself. We were a practice in need of a strategy. No-shows were getting out of control, and we attributed that in large part to the increasingly busy lives and growing obligations of today’s patients.…

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