The Official Blog for TeleVox Solutions


The Official Blog for TeleVox Solutions


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West Corporation

Posted on December 3, 2015 by West Corporation 


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Why You Need a Blog for Your Practice

We’ve helped a lot of businesses create compelling, effective online presences. We’ve designed websites, developed marketing strategies and helped businesses drive conversions using online marketing and advertising tools. And all this experience has helped us see which tools work and which do not. But what’s one thing that few local healthcare practices do that can make a huge impact on website traffic, brand recognition and the bottom line?…

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West Corporation

Posted on November 30, 2015 by West Corporation 


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Clearing Confusion About Healthcare Bills

In an April 2015 CNBC article “Healthcare Crunch: Patient Costs Rise, Ability to Pay Drops”, author Dan Mangan points to consumer confusion as one of the key factors in lingering or unpaid accounts.

According to the article, “a TransUnion survey of insured consumers in 2014 found that 54 percent of them were either sometimes or always confused by the healthcare bills they received.…

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West Corporation

Posted on November 19, 2015 by West Corporation 


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Thanksgiving Food Swaps to Save Calories [INFOGRAPHIC]

One week away from Thanksgiving Day, it’s time to start talking menus.

Thankfully, a Thanksgiving meal doesn’t mean we have to completely throw caution to wind with our food intake. In fact, a handful of menu substitutions can provide a healthier take on what will still be a delicious dinner (and a weekend’s worth of leftovers, right??).…

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West Corporation

Posted on November 17, 2015 by West Corporation 


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A Snapshot: Diabetes in the United States [INFOGRAPHIC]

In observation of American Diabetes Month, here’s an infographic from the CDC that educates us on the prevalence of diabetes and prediabetes in the United States and the costs associated with the disease. The infographic also shares insight on the differences between Type 1 and Type 2 diabetes and suggests some steps individuals can take to prevent and manage diabetes.…

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West Corporation

Posted on November 11, 2015 by West Corporation 


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How to Keep Your Search Rankings High After Moving Locations

So you’ve just moved into a newly renovated office in a completely different city. It’s in a great location, it has beautiful renovations, and it’s got the extra space you need for your growing practice. There’s just one small problem: Google.

Moving locations can often be a death sentence for a business’s local search rankings, especially if you’ve worked hard to rank for local keywords in your city.…

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West Corporation

Posted on November 9, 2015 by West Corporation 


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Nielsen Survey Shows Patient Demand for Text

The proof of patient demand for text messaging continues to pile up.

An article from The Washington Post shared recent Nielsen survey findings around how Americans use digital technology in their healthcare. Overall, the data shows that while many providers have been slow to adopt the technology for their patients, those same patients are craving those digital opportunities for interaction.…

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West Corporation

Posted on November 4, 2015 by West Corporation 


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Milestone Alert: Engaging Eight Million Patients in a Single Week

Last week marked another milestone for TeleVox and our clients’ commitment to improving patient health through effective communication.

For the first time in TeleVox history, we delivered eight million healthcare notifications in a single week. Eight million! Those communications covered a wide spectrum of outreach opportunities through the patient care continuum, including:

  • Appointment-Related Notifications – Confirmations, pre-registrations, insurance verifications and all of the other communication necessary to make sure patients attend their scheduled visits and have the best experience possible.

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West Corporation

Posted on November 2, 2015 by West Corporation 


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Focus on Communication During American Diabetes Month

As November’s American Diabetes Month programs kick off and draw attention to a disease that affects 30 million children and adults nationwide, a TeleVox study highlights the importance of provider-patient communication in diabetes treatment and prevention.

Download Discussing Diabetes: The Essential Conversation That Could Change the Health of the Nation for a closer look at how increased engagement outside of the exam room motivates diabetic patients to gain more control over their health.…

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West Corporation

Posted on October 28, 2015 by West Corporation 


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Latest Data on Leisure-Time Physical Activity

The CDC recently released January-March 2015 data in support of ongoing research to track leisure-time aerobic activity among U.S. adults, estimating the percentage of adults who meet the 2008 federal guidelines for aerobic activity based on household interviews.

For January-March 2015, 47.4% of U.S. adults meet the guidelines.

According to the CDC, the 2008 federal guidelines recommend that “for substantial health benefits, adults perform at least 150 minutes a week of moderate-intensity aerobic physical activity, or 75 minutes a week of vigorous-intensity aerobic physical activity, or an equivalent combination of moderate- and vigorous-intensity aerobic activity.…

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West Corporation

Posted on October 26, 2015 by West Corporation 


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Mammograms: New Recommendations, Same Outreach Challenges

The American Cancer Society recently changed its recommendation for annual mammograms for women, moving the starting age back to 45 from 40. They also recommend that women 55 and older only get a screening every other year, rather than the annual exam.

But despite the recommended scaling back of mammograms among these age groups, the challenge still remains among healthcare organizations of finding an effective way to promote these exams to women who need them.…

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