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The Official Blog for TeleVox Solutions


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West Corporation

Posted on December 26, 2012 by West Corporation 


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The ABCs of Patient Notification – Letter L

The following is an excerpt from our eBook “The ABCs of Patient Notification”, which you can download for free RIGHT HERE. Enjoy!

L – length of message

You hear it all the time in the media – “content is king”. Effective communications with patients are all about substance and structure.…

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West Corporation

Posted on December 21, 2012 by West Corporation 


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5 Words That Will Persuade Your Patients

Think there’s no room for persuasion in your patient communication? Think again. Since I serve in a marketing role here at TeleVox, I often come across articles full of tips and ideas on how I should be talking to you, the Blog reader. But here’s one that I think is also very relevant in how YOU communicate with YOUR patients.…

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West Corporation

Posted on December 19, 2012 by West Corporation 


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There’s Still Time to Promote Flu Vaccinations

If you haven’t reached out to your patients to encourage their flu vaccinations, there’s still a great opportunity to do so. Take a look at our recent QuickTake on how and why you should be promoting flu vaccinations to patients:

CDC information from the week ending December 8 shows that influenza activity continues to increase in the U.S.…

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West Corporation

Posted on December 17, 2012 by West Corporation 


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10 Tips for Getting Liked on Facebook

Today’s healthcare market is more competitive than ever. For your practice to stand out and continue to grow, it’s important to put your brand out “there”. Where’s “there”? Social media websites like Facebook!

Social media has huge potential for your practice. And the good news is—it’s free! As more and more kids, and even their parents, turn to social media websites daily to communicate and share among peers, it has become a must that you participate.…

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West Corporation

Posted on December 14, 2012 by West Corporation 


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Are You a “Better Performer”?

MGMA recently released its 2012 report on Performance and Practices of Successful Medical Groups. The report shares data from 2,119 practices, and finds 348 to be “better performers” thanks to their success in patient satisfaction; profitability and cost management; productivity, capacity and staffing; and accounts receivable and collections.

Perhaps most interesting in this report is being able to see how “better performers” compare to other practices across a variety of measures.…

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West Corporation

Posted on December 12, 2012 by West Corporation 


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10 Tactics to Fight Self-Pay Through Communication [INFOGRAPHIC]

Are you struggling to collect self-pay balances from patients? Of COURSE you are. Everyone is. But there are some best practices you can adopt to make rising self-pay balances much less challenging. Here are 10 ways you can fight back!!

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West Corporation

Posted on December 10, 2012 by West Corporation 


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The ABCs of Patient Notification – Letter K

The following is an excerpt from our eBook “The ABCs of Patient Notification”, which you can download for free RIGHT HERE. Enjoy!

K – KPIs

KPI. Key Performance Indicator. Fancy term that really just means a measurement of what’s important. Wikipedia (this guy appears to be the expert on a LOT of subjects) says that KPIs are typically used by an organization “to evaluate the success of a particular activity in which it’s engaged”.…

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West Corporation

Posted on December 7, 2012 by West Corporation 


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What’s the #1 Doctor Song?

Nothing communicates quite like a song. And since we’re all about communication on this blog, I thought we’d have a little fun and share the results of a recent Physicians Practice poll. They asked readers to vote on their favorite physician-themed song.

And the winner with 25% of the vote? “Doctor My Eyes” by Jackson Browne, straight out of 1972.…

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West Corporation

Posted on December 5, 2012 by West Corporation 


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Patients Want Text Messages!

Have you looked into communicating with your patients via text message? Maybe you’ve researched it, but you’re not convinced it’s what your patients actually want? Check out the video below, where we make the case for texting your patients in about 73 seconds. Today’s texting capabilities feature two-way interactivity, meaning a patient can respond to your text message.…

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West Corporation

Posted on December 3, 2012 by West Corporation 


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Idea for Communicating About Flex Benefits

With one month to go in 2012, now is a great time to make sure patients are getting the most out of their flex benefits. How are you reaching out to them about these “use or lose it” dollars?

Communication about flex benefits serves a dual purpose  –making sure your patients are taking advantage of what their insurance provides them and then also helping you get more appointments on the books.…

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