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West Corporation

Posted on July 6, 2012 by West Corporation 


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I just called to say “I love you”

I just called to say how much I…oh, hi there.

A couple of weeks ago, we invited many of our clients to a free webinar where we shared some ideas for different types of patient outreach. And we talked about the importance of staying in touch year-round, even if there isn’t an appointment to remind them of or a past due balance to collect.…

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West Corporation

Posted on June 25, 2012 by West Corporation 


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Are you “socially devoted” on Facebook?

Recent research from Socialbakers shows that 70% of questions from Facebook fans go unanswered. And 25% of businesses close their wall so customers can’t leave any comments or questions at all. I know what you’re thinking – “what’s the point of the Facebook page then?” (At least, I hope you’re thinking that.) Here’s a look at how Facebook responses play out by industry.…

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West Corporation

Posted on April 18, 2012 by West Corporation 


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75% of Medical Practices Aren’t Satisfied with Their Collections Practices

How does your practice stack up in patient collections? A recent survey of nearly 300 U.S. healthcare practices asked a wide range of questions concerning their past due accounts, including how they contact past due accounts, when they reach out to those patients and their level of success in collecting that debt.…

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