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The Official Blog for TeleVox Solutions


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West Corporation

Posted on December 12, 2012 by West Corporation 


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10 Tactics to Fight Self-Pay Through Communication [INFOGRAPHIC]

Are you struggling to collect self-pay balances from patients? Of COURSE you are. Everyone is. But there are some best practices you can adopt to make rising self-pay balances much less challenging. Here are 10 ways you can fight back!!

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West Corporation

Posted on December 10, 2012 by West Corporation 


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The ABCs of Patient Notification – Letter K

The following is an excerpt from our eBook “The ABCs of Patient Notification”, which you can download for free RIGHT HERE. Enjoy!

K – KPIs

KPI. Key Performance Indicator. Fancy term that really just means a measurement of what’s important. Wikipedia (this guy appears to be the expert on a LOT of subjects) says that KPIs are typically used by an organization “to evaluate the success of a particular activity in which it’s engaged”.…

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West Corporation

Posted on December 7, 2012 by West Corporation 


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What’s the #1 Doctor Song?

Nothing communicates quite like a song. And since we’re all about communication on this blog, I thought we’d have a little fun and share the results of a recent Physicians Practice poll. They asked readers to vote on their favorite physician-themed song.

And the winner with 25% of the vote? “Doctor My Eyes” by Jackson Browne, straight out of 1972.…

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West Corporation

Posted on December 5, 2012 by West Corporation 


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Patients Want Text Messages!

Have you looked into communicating with your patients via text message? Maybe you’ve researched it, but you’re not convinced it’s what your patients actually want? Check out the video below, where we make the case for texting your patients in about 73 seconds. Today’s texting capabilities feature two-way interactivity, meaning a patient can respond to your text message.…

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West Corporation

Posted on December 3, 2012 by West Corporation 


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Idea for Communicating About Flex Benefits

With one month to go in 2012, now is a great time to make sure patients are getting the most out of their flex benefits. How are you reaching out to them about these “use or lose it” dollars?

Communication about flex benefits serves a dual purpose  –making sure your patients are taking advantage of what their insurance provides them and then also helping you get more appointments on the books.…

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West Corporation

Posted on November 30, 2012 by West Corporation 


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A Few Beyond the Site Favorites

Editor’s note: The following is a guest post from Rachel Ankersen, our in-house SEO Analyst and author on BeyondtheSite.org

Howdy Blog readers! In case you haven’t noticed, I’ve been all over this blog and I’m loving it. Why? Because chances are that if you happen to work in a dental or medical practice…you probably have a website.…

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West Corporation

Posted on November 28, 2012 by West Corporation 


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Do I Need A Flu Vaccination? [INFOGRAPHIC]

Do you need a flu vaccination this season? Of course you do! Unless you’re a baby. Or a hermit. Or a rocking chair.

Share this infographic with your patients! Post it on Facebook, print and display in your office…whatever you want to do. There’s a call to action at the bottom that encourages patients to ask you about getting their vaccination.…

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West Corporation

Posted on November 26, 2012 by West Corporation 


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Test Results Delivery: Four Areas You Can Improve Today

While specific processes and challenges are different for every healthcare organization, there are four common areas where you can improve test results delivery to your patients:

Doctor Time

This is an area that can be difficult to automate or improve with technology, depending on various factors such as the specialty, technology and current processes implemented in the practice.…

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West Corporation

Posted on November 21, 2012 by West Corporation 


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The ABCs of Patient Notification – Letter J

This is Part 10 of a series of blog posts where we’ll offer ideas for improving patient notifications strategies one letter at a time. They’ll be available as an eBook soon (like any day now), so keep your eyes peeled!

J – just-in-time

No one at TeleVox has an advanced degree in educational psychology or has published any research on human memory.…

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West Corporation

Posted on November 19, 2012 by West Corporation 


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What is the Provider’s Role in Mobile Health App Usage?

A recent Huffington Post article takes on the subject of mobile health apps, wondering among other things if we may be overestimating the impact of these apps on patients moving forward. It’s estimated that the number of mobile health app downloads will reach 142 million globally by 2016 – up from 44 million this year.…

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