The Official Blog for TeleVox Solutions


The Official Blog for TeleVox Solutions


Subscribe to our blog

West Corporation

Posted on June 25, 2019 by West Corporation 


Share


Running Late? Let Your Patients Know

The amount of time that patients spend waiting for their doctors directly impacts the provider’s satisfaction rating. A 2018 report on healthcare wait times showed that doctors who kept patients waiting the longest received a one-star rating by patients, the lowest ranking on the scale. At the same time, doctors with the shortest wait times received the highest rating of five stars.… Read more

Read More >

West Corporation

Posted on June 18, 2019 by West Corporation 


Share


A Triple Threat Strategy for Evolving Patient Communication

The devices Americans use to communicate, as well as their communication preferences, have changed dramatically. Payphones and landlines are vanishing, while ownership of smartphones has exploded. Not only have the devices changed, but how we use them to communicate has also evolved. Digital communications continue to gain in popularity, and because of this, many healthcare organizations need to modernize their patient communication strategies.… Read more

Read More >

West Corporation

Posted on June 11, 2019 by West Corporation 


Share


Healthcare Is Trailing Behind the Travel Industry in Consumer Experience

What’s the worst travel experience you’ve ever had? Most Americans have a story or two to tell about a travel experience that went wrong. Overbooked flights, lost hotel reservations, rental car trouble, long lines of stranded travelers and missing luggage are just a few examples of some of the disappointing customer experiences the travel industry is known for delivering.… Read more

Read More >

West Corporation

Posted on June 4, 2019 by West Corporation 


Share


Small Actions Can Make Patients Feel Valued in a Big Way

A West survey of 1,036 adults and 317 healthcare providers in the U.S. revealed that approximately one in four Americans (24%) don’t feel valued by their healthcare providers. This number may seem a bit surprising, especially considering that same survey also found that 94 percent of healthcare providers feel confident their organization does a good job making patients feel valued.… Read more

Read More >

West Corporation

Posted on May 21, 2019 by West Corporation 


Share


Granting Patients’ Healthcare Communication Wishes

Three is the magic number of wishes a person is typically granted in fairytales and stories. But if you ask patients what they’d wish for in terms of healthcare improvements, three wishes wouldn’t be enough to cover even a fraction of their demands. Even by narrowing the parameters to just asking patients about their preferences regarding healthcare communication, it is difficult to whittle patients’ wishes down to just three—trust us, we tried.… Read more

Read More >

West Corporation

Posted on May 14, 2019 by West Corporation 


Share


Healthcare Organizations Need to Re-Think Patient Surveys

Does your organization use surveys to measure patient satisfaction? Most healthcare organizations rely on satisfaction surveys to help them understand how patients feel about their healthcare experiences. But what many healthcare teams don’t realize is that surveys can do a lot more than just measure satisfaction, they can also improve care experiences.… Read more

Read More >

West Corporation

Posted on May 7, 2019 by West Corporation 


Share


5 Benefits of Automating Payment Reminder Outreach

One of the greatest challenges to dental practices is cash flow management and the ability to collect patient payments in a timely manner. How can you encourage patients to pay on time? Manual efforts to collect past due payments can result in huge expenses and reduced margins. What if there was a smarter and faster way to collect payments?… Read more

Read More >

West Corporation

Posted on April 30, 2019 by West Corporation 


Share


How To Maintain Your Practice’s Productivity During The Summer Season

In the summer months, as temperatures climb to staggering heights, office productivity levels can dip to all-time lows. Work is often far from top of mind as employees plan their summer activities. But medical practices can’t afford to put their operations on hold for months while employees trade in patient calls for beach towels and sunscreen.… Read more

Read More >

West Corporation

Posted on April 10, 2019 by West Corporation 


Share


Dealing With the High Cost of Pain

The Centers for Disease Control and Prevention estimates that 50 million Americans (or roughly 20 percent of the adult population in the U.S.) experience chronic pain. In addition to the obvious suffering that is caused by chronic pain, there is another problem: the cost.

When you consider the cost of care, medication, ER visits, hospitalizations and even missed work and decreased productivity that is tied to pain, the pain problem becomes clear.… Read more

Read More >

West Corporation

Posted on April 4, 2019 by West Corporation 


Share


Making A Social Media Content Calendar Work for You—4 Simple Steps

Don’t have a 2019 social media strategy? You’re not alone. Last year was a confusing one for social media marketers, leaving many in a state of paralysis. The Facebook algorithm changes and privacy concerns made businesses question whether or not to use the platform at all. And, keeping up with the ever emerging social media trends on all the platforms can keep your head spinning.… Read more

Read More >


TeleVox Solutions

utility-side-menu