The Official Blog for TeleVox Solutions


The Official Blog for TeleVox Solutions


Subscribe to our blog

West Corporation

Posted on March 22, 2018 by West Corporation 


Share


WEST REPORT: IMPROVEMENTS IN CHRONIC CONDITION MANAGEMENT NEEDED TO PREVENT READMISSIONS

A new West study, “Breaking the Readmissions Cycle: Minimizing Readmission Risks Through Better Patient Communications,” found that even though approximately 75 percent of hospitals are consistently penalized for readmissions, only 39 percent automatically follow up with every patient after discharge. The complexity of managing chronic conditions is more than many patients can handle on their own, resulting in a cycle of patients becoming ill, being hospitalized and released, and then being readmitted for the same condition.…

Read More >

West Corporation

Posted on March 20, 2018 by West Corporation 


Share


Educating Patients About Colorectal Cancer Month

Colorectal cancer is the third most common cancer and the second leading cause of death in the United States, yet screenings are often underused. Catching the disease early can increase a 5-year survival rate to 90%.¹ To combat the disease, healthcare providers can take advantage of Colorectal Cancer Month by educating patients about early detection and prevention.…

Read More >

West Corporation

Posted on March 13, 2018 by West Corporation 


Share


Using Data to Make Your Contact Center Smarter

The call center has traditionally been thought of as an organization’s voice to its patients, answering calls and transferring them to the right department. A modernized contact center is tasked with much more—creating a connected experience across all channels, for all patients, and at every interaction.

Accomplishing this level of service requires healthcare organizations tapping into their data and turning it into intelligent next steps for patient interactions.…

Read More >

West Corporation

Posted on February 16, 2018 by West Corporation 


Share


Monitoring and Managing Chronic Disease Infographic

Healthcare teams play a crucial role in helping their chronic patients stay well. To deliver the ongoing support these patients need and improve the quality of care provided to them, providers are using automated notifications in innovative ways. Maintaining ongoing communication leads patients to be engaged in their care, enabling providers to influence their patients to adopt healthier lifestyles and stay active in their ongoing care.…

Read More >

West Corporation

Posted on February 13, 2018 by West Corporation 


Share


3 Ways to Use Automated Communications to Boost Your Bottom Line

In order to grow and maintain financial stability, dental practices must find the most cost-efficient ways to increase revenue and reduce bad debt. Smart practices are using their patient communication technology to do more than just send appointment reminders. Here are three ways a technology you likely already use can be leveraged to reduce costly no-shows, prompt patients to pay their bills and generate new revenue for your dental or orthodontic practice.…

Read More >

West Corporation

Posted on February 7, 2018 by West Corporation 


Share


5 Tips to Use American Heart Month to Educate Patients on Preventive Care

February is American Heart Month, which is a great opportunity to focus on raising awareness of the risk of heart disease, educating patients about their risk and encouraging them to make their heart health a priority. According to the American Heart Association, heart disease is the leading cause of death for men and women.…

Read More >

West Corporation

Posted on February 2, 2018 by West Corporation 


Share


Five Tactics to Resolve Patient Balances

According to a CNBC report, medical bills were the biggest cause of U.S. bankruptcies in 2013, with an estimated 2 million people impacted. So what’s the best way to collect unpaid patient balances? The goal is to spend less time on outreach through automation and more time handling responses from patients, resulting in more collections.…

Read More >

West Corporation

Posted on February 1, 2018 by West Corporation 


Share


How To Keep Search Rankings High When Changing Locations

Written by TeleVox partner, Wpromote

So you’ve just moved into a newly renovated office in a completely different city. It’s in a great location, it has beautiful renovations, and it’s got the extra space you need for your growing practice. There’s just one small problem: Google.

Moving locations can often be a death sentence for a business’s local search rankings, especially if you’ve worked hard to rank for local keywords in your city.…

Read More >

West Corporation

Posted on January 30, 2018 by West Corporation 


Share


How to Get Patients Involved in a Critical Blood Donor Shortage

January is National Blood Donor Month and right now there is an urgent need for donors of all blood types to offset a serious shortage. According to the American Red Cross, there were 28,000 fewer donations than what was needed in November and December. Additionally, severe winter weather has forced more than 150 blood drives to cancel, resulting in 5,500 blood donations to go uncollected.…

Read More >

West Corporation

Posted on January 25, 2018 by West Corporation 


Share


The Flu Epidemic & How You Can Educate Patients

A dozen states have closed down schools as a result of the most recent flu epidemic. This flu season, which has included the influenza A and H3N2 strains, is now considered to be widespread in 49 states.¹ Now is a great time for healthcare providers to take an active role in promoting preventive care by educating patients about why the virus is much worse than last year and how people who live in close quarters especially might want to consider getting the flu vaccine.…

Read More >


TeleVox Solutions

utility-side-menu