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The Official Blog for TeleVox Solutions


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West Corporation

Posted on January 2, 2013 by West Corporation 


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10 Truths About the Tooth [INFOGRAPHIC]

There’s more to teeth than meets the eye. From modern day fact to Middle Age customs, there are a number of truths about the tooth. Here are 10 of our favorites!

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West Corporation

Posted on December 31, 2012 by West Corporation 


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Top 10 Medical Innovations for 2013

The end of each passing year offers us a chance to look at the amazing progress that has been made in the last 12 months…and what we can look forward to in the coming year. Many organizations, publications and websites even offer us lists of important medical breakthroughs from that year to remind us of the ingenuity of the healthcare community.…

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West Corporation

Posted on December 28, 2012 by West Corporation 


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Health IT and Our New Year’s Resolutions

Let’s look ahead to 2013 with a look back at 2012. That makes sense, right?

For today’s post, I really wanted to share a video on New Year’s resolutions and some things patients might consider for taking better care of themselves in 2013. In doing so, I found this video that shows how one American planned to make the most of technology to help her achieve a health goal in 2012.…

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West Corporation

Posted on December 26, 2012 by West Corporation 


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The ABCs of Patient Notification – Letter L

The following is an excerpt from our eBook “The ABCs of Patient Notification”, which you can download for free RIGHT HERE. Enjoy!

L – length of message

You hear it all the time in the media – “content is king”. Effective communications with patients are all about substance and structure.…

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West Corporation

Posted on December 21, 2012 by West Corporation 


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5 Words That Will Persuade Your Patients

Think there’s no room for persuasion in your patient communication? Think again. Since I serve in a marketing role here at TeleVox, I often come across articles full of tips and ideas on how I should be talking to you, the Blog reader. But here’s one that I think is also very relevant in how YOU communicate with YOUR patients.…

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West Corporation

Posted on December 19, 2012 by West Corporation 


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There’s Still Time to Promote Flu Vaccinations

If you haven’t reached out to your patients to encourage their flu vaccinations, there’s still a great opportunity to do so. Take a look at our recent QuickTake on how and why you should be promoting flu vaccinations to patients:

CDC information from the week ending December 8 shows that influenza activity continues to increase in the U.S.…

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West Corporation

Posted on December 17, 2012 by West Corporation 


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10 Tips for Getting Liked on Facebook

Today’s healthcare market is more competitive than ever. For your practice to stand out and continue to grow, it’s important to put your brand out “there”. Where’s “there”? Social media websites like Facebook!

Social media has huge potential for your practice. And the good news is—it’s free! As more and more kids, and even their parents, turn to social media websites daily to communicate and share among peers, it has become a must that you participate.…

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West Corporation

Posted on December 14, 2012 by West Corporation 


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Are You a “Better Performer”?

MGMA recently released its 2012 report on Performance and Practices of Successful Medical Groups. The report shares data from 2,119 practices, and finds 348 to be “better performers” thanks to their success in patient satisfaction; profitability and cost management; productivity, capacity and staffing; and accounts receivable and collections.

Perhaps most interesting in this report is being able to see how “better performers” compare to other practices across a variety of measures.…

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West Corporation

Posted on December 12, 2012 by West Corporation 


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10 Tactics to Fight Self-Pay Through Communication [INFOGRAPHIC]

Are you struggling to collect self-pay balances from patients? Of COURSE you are. Everyone is. But there are some best practices you can adopt to make rising self-pay balances much less challenging. Here are 10 ways you can fight back!!

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West Corporation

Posted on December 10, 2012 by West Corporation 


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The ABCs of Patient Notification – Letter K

The following is an excerpt from our eBook “The ABCs of Patient Notification”, which you can download for free RIGHT HERE. Enjoy!

K – KPIs

KPI. Key Performance Indicator. Fancy term that really just means a measurement of what’s important. Wikipedia (this guy appears to be the expert on a LOT of subjects) says that KPIs are typically used by an organization “to evaluate the success of a particular activity in which it’s engaged”.…

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