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West Corporation

Posted on May 22, 2013 by West Corporation 


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Wellness Outreach and Automated Notifications: 5 Ideas for Measuring Success

When you’re ready to use automated notifications in wellness outreach efforts to patients, planning and preparation is every bit as important as the outreach itself. Each of these three points is essential to a successful campaign:

  • Plan early. Ideally, you want to begin working on campaigns about 3-4 months before you want the messages to go out.

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West Corporation

Posted on May 20, 2013 by West Corporation 


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Check Out the QuickTakes Library

Several months back, we introduced you to a new resource on the TeleVox website – our video QuickTakes! Since our launch of the QuickTakes library back in 2012, the helpful topics and tips have had over 4,000 views, serving practices of all sizes and specialties. Have you checked out the QuickTakes library lately?…

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West Corporation

Posted on May 17, 2013 by West Corporation 


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Spotlight on Men – Findings from Healthy World Report

NOTE: The following is an excerpt from TeleVox’s Healthy World report, “A Fragile Nation in Poor Health”, which reveals the majority of Americans fail to follow their doctors’ advice, and uncovers a significant gap in our nation’s healthcare system – lack of patient care between doctor visits. Download it HERE!

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West Corporation

Posted on May 15, 2013 by West Corporation 


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The ABCs of Patient Notification – Letter U

The following is an excerpt from our eBook “The ABCs of Patient Notification”, which you can download for free RIGHT HERE. Tons of great ideas to improve your patient communication efforts!

U – user experience

One of the most important things to keep in mind in a patient notifications strategy is how it will be perceived by your patients.…

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West Corporation

Posted on May 13, 2013 by West Corporation 


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Blood Pressure: Make Control Your Goal [INFOGRAPHIC]

May is High Blood Pressure Education Month, and the CDC has released this new infographic to educate patients on actions they can take to make sure their blood pressure is under control.

High Blood Pressure Education Month is a great time to share this information with patients and encourage them to schedule a check-up.…

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West Corporation

Posted on May 10, 2013 by West Corporation 


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Lessons from Long Ago – Get to the Point in Patient Communication

You ever see an old commercial and notice how straightforward the sales pitch is? Advertisers didn’t have the technology to wow us with amazing graphics, distract us with website URLs or ask us to text a number to vote in some random contest. Instead, they filled 30 seconds with a very direct explanation of why you should purchase their product or visit their place of business.…

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West Corporation

Posted on May 8, 2013 by West Corporation 


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How Link Building Can Help with SEO: Outranking Your Competitors

There are many aspects to SEO, ranging from the words on your website to the way other sites link to you on the web. When Google crawls the Internet, it uses links to measure the authority of your web page. If your page attracts relevant links from other trustworthy pages, Google will increase the importance of your page.…

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West Corporation

Posted on May 6, 2013 by West Corporation 


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The ABCs of Patient Notification – Letter T

The following is an excerpt from our eBook “The ABCs of Patient Notification”, which you can download for free RIGHT HERE. Tons of great ideas to improve your patient communication efforts!

T – texts










Text messages are a major part of a modern day patient notification strategy. 90+% of patients are texters, and survey data proves that it’s a preferred communication method for appointment-related messages from providers.…

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West Corporation

Posted on May 3, 2013 by West Corporation 


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8 Interesting Facts about Language Use in the U.S.

Are you speaking your patients’ language? That’s not a metaphor – I mean it literally. As the U.S. population becomes increasingly diverse, providers need to increase their ability to deliver multilingual communications to various groups of patients. How diverse have we become? Here are some interesting facts you may not have known regarding language use in the U.S.…

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West Corporation

Posted on May 1, 2013 by West Corporation 


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Patients: Engage! [INFOGRAPHIC]

How do we get patients to take a more active role in maintaining their health? It’s a question we’ve been working on for over 20 years at TeleVox. And while patient needs continue to evolve each and every day, the need for improved provider-patient communication remains constant.

Here’s the latest TeleVox infographic to help you educate patients on the importance of asking questions during their visits.…

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