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The Official Blog for TeleVox Solutions


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West Corporation

Posted on May 3, 2013 by West Corporation 


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8 Interesting Facts about Language Use in the U.S.

Are you speaking your patients’ language? That’s not a metaphor – I mean it literally. As the U.S. population becomes increasingly diverse, providers need to increase their ability to deliver multilingual communications to various groups of patients. How diverse have we become? Here are some interesting facts you may not have known regarding language use in the U.S.…

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West Corporation

Posted on May 1, 2013 by West Corporation 


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Patients: Engage! [INFOGRAPHIC]

How do we get patients to take a more active role in maintaining their health? It’s a question we’ve been working on for over 20 years at TeleVox. And while patient needs continue to evolve each and every day, the need for improved provider-patient communication remains constant.

Here’s the latest TeleVox infographic to help you educate patients on the importance of asking questions during their visits.…

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West Corporation

Posted on April 29, 2013 by West Corporation 


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The ABCs of Patient Notification – Letter S

The following is an excerpt from our eBook “The ABCs of Patient Notification”, which you can download for free RIGHT HERE. Tons of great ideas to improve your patient communication efforts!

S – staff time

It’s one of the greatest operational challenges of both emerging and established practices – how to make the most of in-office staff.…

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West Corporation

Posted on April 26, 2013 by West Corporation 


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Sentara Healthcare – Automated Notifications and Preventive Services

One of the challenges facing healthcare organizations is how to leverage technology to improve the quality of care they deliver. Specific to communication technology, the question remains, “What is the most effective way to connect with patients?” Sentara Healthcare found an answer.

Automated notifications have become a pivotal tool for Sentara Healthcare to contact patients for their overdue preventive services.…

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West Corporation

Posted on April 24, 2013 by West Corporation 


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Seinfeld Thinks You Should Stop Mailing Patients

Long time Blog subscribers probably remember some posts on why practices should stop mailing their patients. I’ve gone back into the archives to find a couple of posts you should check out: Junk Mail By The Numbers – Why You’re Not Being Noticed and Snail Mail Just Got “Snailier”.

But sometimes, it’s easier to get a point across through some classic comedy.…

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West Corporation

Posted on April 22, 2013 by West Corporation 


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11 Reasons Mobile Websites Are a Must-Have

If you don’t already have a mobile-friendly version of your practice website, chances are that a patient has told you that you SHOULD. Beyond those occasional comments from your patients, here are 11 data-driven reasons that a mobile website is a must-have for your practice.

  1. In 2013, mobile Internet has surpassed desktop use.

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West Corporation

Posted on April 19, 2013 by West Corporation 


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New Healthy World Report on Uninsured Americans

If you have followed our Healthy World research to date (all reports can be downloaded HERE), you have noticed that each report sheds light on a new aspect of the treatment compliance and preventive care challenges facing today’s patients and their healthcare providers.

Our newest report again centers on the issue of preventive care – this time examining it in terms of the effect that health insurance (or lack thereof) has on whether or not patients take advantage of preventive and wellness care.…

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West Corporation

Posted on April 17, 2013 by West Corporation 


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The ABCs of Patient Notification – Letter R

The following is an excerpt from our eBook “The ABCs of Patient Notification”, which you can download for free RIGHT HERE. Tons of great ideas to improve your patient communication efforts!

R – recalls

The term “recalls” can mean a lot of different things – follow-up appointments, annual visits, compliance screenings, etc.…

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West Corporation

Posted on April 15, 2013 by West Corporation 


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Increasing Touches to Past Due Accounts

High patient balances and increasing A/R have unfortunately proven to be a growing trend among practices of all specialties. Finding effective ways to resolve those accounts with limited staff and financial resources has been equally as challenging.

A recent survey of OB/GYN practices found that 39% of delinquency in this specialty is less than 30 days past due.…

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West Corporation

Posted on April 12, 2013 by West Corporation 


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The World as 100 People [INFOGRAPHIC]

I came across this infographic the other day and found it to be a great reminder of the wide diversity that exists in our cities, in our states and throughout the entire world. As you check out the breakdowns of Literacy, Housing and others, think about what the figures might look like for Access to Healthcare.…

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