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The Official Blog for TeleVox Solutions


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West Corporation

Posted on June 10, 2013 by West Corporation 


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Is There Patient Payment in Sight? [INFOGRAPHIC]

We’ve recently conducted research with practices to learn how they’re communicating with patients about past due balances. How does A/R fit into your 30/60/90-day buckets? When are you reaching out to drive payment from those accounts? How well is it working?

Here’s what we found for ophthalmology practices. But regardless of your specialty, there is some great food for thought.…

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West Corporation

Posted on June 7, 2013 by West Corporation 


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How Blogging Can Help Your SEO

Editor’s Note: The following is a guest post published by permission of its author.

One of the most challenging SEO issues small businesses face, including medical and dental practices is achieving good local rankings. While many retailers are busy blogging as a way to remain competitive on a local level, a great many doctors and dentists are not.…

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West Corporation

Posted on June 5, 2013 by West Corporation 


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Fun Facts for Facebook – “Fun in the Sun” Edition

It’s that time of year again. To prepare properly, we have some ideas for “Fun in the Sun” sharing. For your patients scrolling through Facebook during a vacation, checking out their News Feed during a school summer break or just distracting themselves while stuck indoors, here are some fun facts you might consider sharing this summer.…

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West Corporation

Posted on June 3, 2013 by West Corporation 


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TeleVox Breakstalker – New Website Content

One of the most valuable things you can do for your website is keep it updated regularly with fresh content, and there are a variety of ways you can do it. The TeleVox Breakstalker is on the prowl again, and this time she’s tracked down a TeleVox product manager for ideas and answers on how to keep your content updated.…

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West Corporation

Posted on May 31, 2013 by West Corporation 


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Spotlight on Women – Findings from Healthy World Report

NOTE: The following is an excerpt from TeleVox’s Healthy World report, “A Fragile Nation in Poor Health”, which reveals the majority of Americans fail to follow their doctors’ advice, and uncovers a significant gap in our nation’s healthcare system – lack of patient care between doctor visits. Download it HERE!

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West Corporation

Posted on May 29, 2013 by West Corporation 


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The ABCs of Patient Notification – Letter V

The following is an excerpt from our eBook “The ABCs of Patient Notification”, which you can download for free RIGHT HERE. Tons of great ideas to improve your patient communication efforts!

V – voice notifications

Robot calls no longer exist. Automated voice technology has come a long way. And it’s important because most healthcare providers lack the time to reach out to all of their patients over the phone, or at least not as frequently as they would like to.…

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West Corporation

Posted on May 24, 2013 by West Corporation 


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The Math Behind Mobile Websites [INFOGRAPHIC]

Happy Friday everyone! A few weeks back, we posted a list of reasons that mobile websites are must-have (11 to be exact). You can check them out HERE with some additional explanation for why each statistic is important. But if you’re up for some eye candy (and who isn’t??), check out this infographic we built from those figures.…

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West Corporation

Posted on May 22, 2013 by West Corporation 


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Wellness Outreach and Automated Notifications: 5 Ideas for Measuring Success

When you’re ready to use automated notifications in wellness outreach efforts to patients, planning and preparation is every bit as important as the outreach itself. Each of these three points is essential to a successful campaign:

  • Plan early. Ideally, you want to begin working on campaigns about 3-4 months before you want the messages to go out.

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West Corporation

Posted on May 20, 2013 by West Corporation 


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Check Out the QuickTakes Library

Several months back, we introduced you to a new resource on the TeleVox website – our video QuickTakes! Since our launch of the QuickTakes library back in 2012, the helpful topics and tips have had over 4,000 views, serving practices of all sizes and specialties. Have you checked out the QuickTakes library lately?…

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West Corporation

Posted on May 17, 2013 by West Corporation 


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Spotlight on Men – Findings from Healthy World Report

NOTE: The following is an excerpt from TeleVox’s Healthy World report, “A Fragile Nation in Poor Health”, which reveals the majority of Americans fail to follow their doctors’ advice, and uncovers a significant gap in our nation’s healthcare system – lack of patient care between doctor visits. Download it HERE!

Read More >


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