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West Corporation

Posted on April 17, 2013 by West Corporation 


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The ABCs of Patient Notification – Letter R

The following is an excerpt from our eBook “The ABCs of Patient Notification”, which you can download for free RIGHT HERE. Tons of great ideas to improve your patient communication efforts!

R – recalls

The term “recalls” can mean a lot of different things – follow-up appointments, annual visits, compliance screenings, etc.…

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West Corporation

Posted on April 15, 2013 by West Corporation 


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Increasing Touches to Past Due Accounts

High patient balances and increasing A/R have unfortunately proven to be a growing trend among practices of all specialties. Finding effective ways to resolve those accounts with limited staff and financial resources has been equally as challenging.

A recent survey of OB/GYN practices found that 39% of delinquency in this specialty is less than 30 days past due.…

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West Corporation

Posted on April 12, 2013 by West Corporation 


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The World as 100 People [INFOGRAPHIC]

I came across this infographic the other day and found it to be a great reminder of the wide diversity that exists in our cities, in our states and throughout the entire world. As you check out the breakdowns of Literacy, Housing and others, think about what the figures might look like for Access to Healthcare.…

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West Corporation

Posted on April 10, 2013 by West Corporation 


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How Important Is Keyword Rich Content For SEO?

Editor’s Note: The following is a guest post published by permission of its author.

The SEO world has changed considerably over the last few years. The search engines have evolved to become much more refined and intelligent which is great for searchers, bloggers, readers and marketers. Today, good quality keyword-rich content is what really counts when it comes to optimizing your SEO efforts.…

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West Corporation

Posted on April 8, 2013 by West Corporation 


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Spotlight on the Midwest – Findings from Healthy World Report

NOTE: The following is an excerpt from TeleVox’s Healthy World report, “A Fragile Nation in Poor Health”, which reveals the majority of Americans fail to follow their doctors’ advice, and uncovers a significant gap in our nation’s healthcare system – lack of patient care between doctor visits. Download it HERE!

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West Corporation

Posted on April 3, 2013 by West Corporation 


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What Laughter Can Do For You [INFOGRAPHIC]

As if we needed another reason to yuk it up, here’s a look at the many health benefits of laughing brought to you by the people at Greatist. And if this infographic is right, then these are the healthiest babies in the world. Go ahead and click. It’s a bunch of babies laughing, and it’s hilarious.…

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West Corporation

Posted on April 1, 2013 by West Corporation 


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The ABCs of Patient Notification – Letter Q

The following is an excerpt from our eBook “The ABCs of Patient Notification”, which you can download for free RIGHT HERE. Tons of great ideas to improve your patient communication efforts!

Q – quick

If you’ve ever tried to produce an “ABCs” on anything, you know “Q” can be a tough one.…

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West Corporation

Posted on March 29, 2013 by West Corporation 


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How to Impressively Kill the 43 Seconds You’re On Hold

FACT: When calling a business and being placed on hold, the average caller stays on hold for 43 seconds.

OPINION: That stinks.

But…many businesses use that time constructively, offering valuable information about new services/products, helpful tips, etc. With a captive audience sitting on the line, it’s a great opportunity to communicate that information.…

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West Corporation

Posted on March 27, 2013 by West Corporation 


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Spotlight on the Northeast – Findings from Healthy World Report

NOTE: The following is an excerpt from TeleVox’s Healthy World report, “A Fragile Nation in Poor Health”, which reveals the majority of Americans fail to follow their doctors’ advice, and uncovers a significant gap in our nation’s healthcare system – lack of patient care between doctor visits. Download it HERE!

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West Corporation

Posted on March 25, 2013 by West Corporation 


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Huddle Up! – Turn Your Morning Meeting Into a 10 Minute Tune-Up

Editor’s Note: The following is a guest post published by permission of its author.

Many offices struggle to make morning huddles more productive. How can we strike the right balance between meetings that have the necessary exchange of information yet do not drag on and waste everyone’s time? I have been to morning huddles that are a time spent waiting for all team members (yes, this includes you doctors) to arrive, getting a cup of coffee and discussing the weekend.…

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