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West Corporation

Posted on July 26, 2013 by West Corporation 


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5 Challenges to Higher Collection Rates in Dental Practices

46% of dental practices consider past due patient balances to be a problem in their practice, and it’s a problem they want to fix! Only 22% of practices consider carrying past due accounts to be an “accepted way of doing business”. So why is it so difficult to get patient payments today?…

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West Corporation

Posted on July 24, 2013 by West Corporation 


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Making Marketers – Three Tips for Creating Loyal Patients

If you’re the only provider in town, patient loyalty probably isn’t a problem you face. However, for most practices, competition has dramatically increased over the past several years, and the battle for new patients will only get harder. What if you’re the only provider in town and a new practice opens up just down the street?…

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West Corporation

Posted on July 22, 2013 by West Corporation 


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Married with Children: Life in the Fast Lane

NOTE: The following is an excerpt from TeleVox’s Healthy World report, “A Fragile Nation in Poor Health”, which reveals the majority of Americans fail to follow their doctors’ advice, and uncovers a significant gap in our nation’s healthcare system – lack of patient care between doctor visits. Download it HERE!

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West Corporation

Posted on July 19, 2013 by West Corporation 


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TeleVox Breakstalker – The 4-1-1 on T.LINK EC

Naturally, when a TeleVox Product Manager gets back from a big industry conference, the first thing he needs is a visit from the TeleVox Breakstalker. No time for responding to emails or returning calls – just give us the scoop!

Fresh off a trip to the AAO meeting in Philadelphia, Product Manager James Hamilton shares great info on the T.LINK mobile app (free for T.LINK customers BTW) and sending follow-up emails to your patients.…

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West Corporation

Posted on July 17, 2013 by West Corporation 


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The ABCs of Patient Notification – Letter Y

The following is an excerpt from our eBook “The ABCs of Patient Notification”, which you can download for free RIGHT HERE. Tons of great ideas to improve your patient communication efforts!

Y – year-end notifications

Sure, it’s only July, but there’s no such thing as “too early” when planning your calendar of patient outreach campaigns.…

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West Corporation

Posted on July 15, 2013 by West Corporation 


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When Allergies Attack [INFOGRAPHIC]

Wow – did you realize that 20% of the country suffers from either asthma or allergy symptoms? Since it affects so many of your patients, what are you doing to educate them about common triggers and what they can do to keep these symptoms under control?

Here’s a new infographic from Oransi and Tasty Placement that breaks down the prevalence of allergies and asthma in the U.S., their cost to the healthcare system and the most common triggers.…

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West Corporation

Posted on July 12, 2013 by West Corporation 


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More Stats on Mobile Phone Usage for Local Search

Our recent post on why mobile websites are a must-have shared 11 compelling statistics that should have you taking action right now on making sure your site is mobile-friendly. (You ARE taking action, aren’t you??)

Here are three more figures to help you build the case for your practice’s future mobile website, thanks to the folks at Mediative.…

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West Corporation

Posted on July 10, 2013 by West Corporation 


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The Dirty Side of Data

Imagine this: you are an administrator in a large health care organization. You have been charged with developing a phone campaign to reach out to over 200,000 female patients to provide health care reminders. You have worked very hard for the past few weeks, selecting a call service, approving the call scripts, preparing and obtaining approval for the expense of the campaign.…

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West Corporation

Posted on July 8, 2013 by West Corporation 


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Why Duplicate Content is Bad for SEO

Editor’s Note: The following is a guest post published by permission of its author.

In the world of SEO, duplicate content is a much-discussed topic. The search engines take many factors into consideration when determining what makes a website a “good” website, including the quality of its content. The content on your site includes the images you use, videos and most importantly, the text.…

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West Corporation

Posted on July 5, 2013 by West Corporation 


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Spotlight on Gen Y – Findings from Healthy World Report

NOTE: The following is an excerpt from TeleVox’s Healthy World report, “A Fragile Nation in Poor Health”, which reveals the majority of Americans fail to follow their doctors’ advice, and uncovers a significant gap in our nation’s healthcare system – lack of patient care between doctor visits. Download it HERE!

Read More >


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