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West Corporation

Posted on March 18, 2013 by West Corporation 


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Beyond the Appointment Reminder: 5 Success Stories for Automated Patient Outreach

Automating appointment reminder messages to your patients is a no-brainer. These routine communications are perfect for electronic delivery, saving big bucks on mailed postcards and hours of staff time spent calling patients only to reach busy signals or “no answers”. In fact, the practices MGMA classifies as “better performers” are 48% more likely to be currently using an automated call system to remind patients of appointments.…

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West Corporation

Posted on March 15, 2013 by West Corporation 


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Spotlight on the West – Findings from Healthy World Report

NOTE: The following is an excerpt from TeleVox’s Healthy World report, “A Fragile Nation in Poor Health”, which reveals the majority of Americans fail to follow their doctors’ advice, and uncovers a significant gap in our nation’s healthcare system – lack of patient care between doctor visits. Download it HERE!

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West Corporation

Posted on March 13, 2013 by West Corporation 


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The ABCs of Patient Notification – Letter P

The following is an excerpt from our eBook “The ABCs of Patient Notification”, which you can download for free RIGHT HERE. Tons of great ideas to improve your patient communication efforts!

P – preferences

Do patients really have a preference on how you contact them about appointments or other routine communications?…

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West Corporation

Posted on March 11, 2013 by West Corporation 


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Top 5 Important Local Search Questions Answered

Editor’s Note: The following is a guest post published by permission of its author.

Many small businesses today rely on optimizing local search engine traffic as a key internet marketing strategy. Google’s Ed Parsons, who is the search giant’s Geospatial Technologist, recently said that about 1 in 3 search queries people type into a standard Google search bar are seeking information about specific locations.…

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West Corporation

Posted on March 6, 2013 by West Corporation 


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How to Waste a Marketing Budget – 7 Signs You’re Already Doing It

Anyone can tell you how they can “improve” your marketing strategy (notice the quotes). That’s easy. But who’s going to break the news on how you’re doing it wrong? Here’s some “tough love” and seven signs you might be wasting your precious marketing dollars today.

Your marketing strategy includes the words “yellow” and “pages”…

A recent survey by Leap Clixx found that 90% of respondents are likely to use search engines such as Google and Bing to find the products and service they need on a daily basis, while only 3% turn to the print Yellow Pages for that same purpose.…

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West Corporation

Posted on March 4, 2013 by West Corporation 


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Domain Name vs. Hosting – Answers from the Breakstalker

What’s the difference between web hosting and domain name registration? The TeleVox Breakstalker has no issues with interrupting someone’s downtime to find out. And whether you’re a website veteran or creating an online presence for the first time, there’s plenty more to learn.

Don’t forget to submit your questions to the TeleVox Breakstalker at breakstalker@televox.com!…

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West Corporation

Posted on March 1, 2013 by West Corporation 


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Harlem Shake Invades the Healthcare Industry

It was only a matter of time, folks. The Harlem Shake has officially made its presence known in our lobbies and exam rooms. Here are Exhibits A, B and C. I dare you not to watch all three.

Clown wigs. Shirtless guys wearing football helmets. Borderline inappropriate gyrations. You know the drill.…

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West Corporation

Posted on February 27, 2013 by West Corporation 


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Spotlight on the South – Findings from Healthy World Report

NOTE: The following is an excerpt from TeleVox’s Healthy World report, “A Fragile Nation in Poor Health”, which reveals the majority of Americans fail to follow their doctors’ advice, and uncovers a significant gap in our nation’s healthcare system – lack of patient care between doctor visits. Download it HERE!

Read More >

West Corporation

Posted on February 25, 2013 by West Corporation 


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10 Ways to Improve Heart Health by Reducing Stress

With another American Heart Month coming to a close this week, it’s a great opportunity to share some additional thoughts on ways you and your patients can reduce the risk of heart disease. The American Heart Association offers these ten stress-relieving tips to put you on the path toward a healthy heart.…

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West Corporation

Posted on February 22, 2013 by West Corporation 


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Optimizing Your Frequently Asked Questions with Google Analytics

We all know that measuring your website’s performance is important.  And if you don’t know, well then I encourage you to check out our white paper on measuring your website optimization results.

Still I think some of us, me included, could use a few tips on utilizing Google Analytics to the fullest extent, especially when it comes to finding ideas for website content. …

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