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West Corporation

Posted on April 10, 2013 by West Corporation 


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How Important Is Keyword Rich Content For SEO?

Editor’s Note: The following is a guest post published by permission of its author.

The SEO world has changed considerably over the last few years. The search engines have evolved to become much more refined and intelligent which is great for searchers, bloggers, readers and marketers. Today, good quality keyword-rich content is what really counts when it comes to optimizing your SEO efforts.…

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West Corporation

Posted on April 8, 2013 by West Corporation 


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Spotlight on the Midwest – Findings from Healthy World Report

NOTE: The following is an excerpt from TeleVox’s Healthy World report, “A Fragile Nation in Poor Health”, which reveals the majority of Americans fail to follow their doctors’ advice, and uncovers a significant gap in our nation’s healthcare system – lack of patient care between doctor visits. Download it HERE!

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West Corporation

Posted on April 3, 2013 by West Corporation 


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What Laughter Can Do For You [INFOGRAPHIC]

As if we needed another reason to yuk it up, here’s a look at the many health benefits of laughing brought to you by the people at Greatist. And if this infographic is right, then these are the healthiest babies in the world. Go ahead and click. It’s a bunch of babies laughing, and it’s hilarious.…

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West Corporation

Posted on April 1, 2013 by West Corporation 


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The ABCs of Patient Notification – Letter Q

The following is an excerpt from our eBook “The ABCs of Patient Notification”, which you can download for free RIGHT HERE. Tons of great ideas to improve your patient communication efforts!

Q – quick

If you’ve ever tried to produce an “ABCs” on anything, you know “Q” can be a tough one.…

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West Corporation

Posted on March 29, 2013 by West Corporation 


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How to Impressively Kill the 43 Seconds You’re On Hold

FACT: When calling a business and being placed on hold, the average caller stays on hold for 43 seconds.

OPINION: That stinks.

But…many businesses use that time constructively, offering valuable information about new services/products, helpful tips, etc. With a captive audience sitting on the line, it’s a great opportunity to communicate that information.…

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West Corporation

Posted on March 27, 2013 by West Corporation 


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Spotlight on the Northeast – Findings from Healthy World Report

NOTE: The following is an excerpt from TeleVox’s Healthy World report, “A Fragile Nation in Poor Health”, which reveals the majority of Americans fail to follow their doctors’ advice, and uncovers a significant gap in our nation’s healthcare system – lack of patient care between doctor visits. Download it HERE!

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West Corporation

Posted on March 25, 2013 by West Corporation 


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Huddle Up! – Turn Your Morning Meeting Into a 10 Minute Tune-Up

Editor’s Note: The following is a guest post published by permission of its author.

Many offices struggle to make morning huddles more productive. How can we strike the right balance between meetings that have the necessary exchange of information yet do not drag on and waste everyone’s time? I have been to morning huddles that are a time spent waiting for all team members (yes, this includes you doctors) to arrive, getting a cup of coffee and discussing the weekend.…

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West Corporation

Posted on March 22, 2013 by West Corporation 


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How to Get More Facebook Shares [INFOGRAPHIC]

Looking for 14 ways to boost your content’s visibility and viral sharing on Facebook? Of course you are. Who ISN’T?!?

Check out this new infographic from Mari Smith and the folks at ShortStack. And don’t forget, we’re offering tons of free content for you to share at our TeleVox Facebook pages for physicians, dentists and orthodontists!…

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West Corporation

Posted on March 20, 2013 by West Corporation 


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Holiday Closing Schedules – Answers from the Breakstalker

Power to the people! The TeleVox Breakstalker is on the prowl again, finding ways you can manage your own holiday calling schedules. No need to call Support (though we always love to hear from you) – Nicki offers ways to handle your scheduling needs without having to pick up the phone.…

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West Corporation

Posted on March 18, 2013 by West Corporation 


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Beyond the Appointment Reminder: 5 Success Stories for Automated Patient Outreach

Automating appointment reminder messages to your patients is a no-brainer. These routine communications are perfect for electronic delivery, saving big bucks on mailed postcards and hours of staff time spent calling patients only to reach busy signals or “no answers”. In fact, the practices MGMA classifies as “better performers” are 48% more likely to be currently using an automated call system to remind patients of appointments.…

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