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The Official Blog for TeleVox Solutions


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West Corporation

Posted on October 7, 2013 by West Corporation 


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Five Steps to Increase Health Plan Member Engagement and Loyalty

Editor’s Note: The following is a guest post published by permission of its author.

Boosting health plan member loyalty and improving health outcomes are two parallel objectives vital to health plan success. For Medicare Advantage plans, a one-percentage point increase in member retention through the Annual Enrollment Period or a one-point STAR rating improvement can represent millions in revenue and enhanced profitability.…

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West Corporation

Posted on October 4, 2013 by West Corporation 


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Why 15% of Us Avoid the Internet

According to a May 2013 study by the Pew Research Center, 15% of American adults do not use the Internet or email. Are you surprised by this number? Higher or lower than you thought?

Obviously since you’re reading a blog, you’re not in this group. But because it’s become such an important avenue for patient engagement, it’s important for you to know why that 15% of the population isn’t involved in online activity.…

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West Corporation

Posted on October 2, 2013 by West Corporation 


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Link Building: A Beginner’s Recipe for Successful SEO [INFOGRAPHIC]

Editor’s Note: The following is a guest post published by permission of its author.

There are many factors that contribute to a website’s success in the world of SEO. Whether it’s creating a successful social media campaign or optimizing a site’s content regularly, we are always looking for new ways to elevate our clients’ presence online.…

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West Corporation

Posted on September 30, 2013 by West Corporation 


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High-Tech Engagement Across Generations

NOTE: The following is an excerpt from TeleVox’s Healthy World report, “Technology Beyond the Exam Room”, which illustrates that as digital technology becomes increasingly ubiquitous in American culture, a higher prevalence of its usage should be expected within our healthcare system. Download it HERE!

Consumers are currently living in an age revolutionized by digital communication.…

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West Corporation

Posted on September 27, 2013 by West Corporation 


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Video QuickTake – Automating Notifications: Four Reasons It Works

In a recent Healthy World report, it was found that 55% of healthcare practices don’t communicate with patients in between visits to provide care. But 80% of healthcare professionals agree that with the proper motivation and coaching, the majority of their patients will take the necessary steps to become healthy – following treatment plans, attending their scheduled appointments, etc.…

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West Corporation

Posted on September 25, 2013 by West Corporation 


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What Happens to Your Body When You Stop Smoking? [INFOGRAPHIC]

Over the years, we’ve seen some extremely powerful messages that illustrate the negative effects of a continued smoking habit. We all know smoking is detrimental to smokers’ personal health as well as the friends, family and colleagues that spend time around smokers as they light up.

What HASN’T been seen too often is messaging that reinforces the many positives of quitting a smoking habit.…

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West Corporation

Posted on September 23, 2013 by West Corporation 


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Are Older Physicians Embracing New Forms of Communication?

NOTE: The following is an excerpt from TeleVox’s Healthy World report, “Technology Beyond the Exam Room”, which illustrates that as digital technology becomes increasingly ubiquitous in American culture, a higher prevalence of its usage should be expected within our healthcare system. Download it HERE!

When selecting a doctor, a number of thoughts run through a patient’s mind.…

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West Corporation

Posted on September 20, 2013 by West Corporation 


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Is Health a Habit of Happiness?

Some of you may have recently seen this article in your social networks – it already had over 63,000 Facebook shares within a day of being published! The piece is titled “The Habits of Supremely Happy People”, and while it’s too long to post in full here, we encourage you to click HERE and read through it at huffingtonpost.com.…

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West Corporation

Posted on September 18, 2013 by West Corporation 


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Past Due Balances: Can You COPE?

Why all caps for the word “COPE”? Well, it’s an acronym for four best practices in how you can drive payments from your past due patients without risking the long-term relationships you’ve worked so hard to build.

Are you putting any or all of these concepts to work for your practice?…

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West Corporation

Posted on September 16, 2013 by West Corporation 


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5 Mistakes to Avoid When Putting Patients On Hold

It’s inevitable. Despite the best intentions of a busy practice, some callers will have to be placed on hold. Though it is an inconvenience, it is possible for patients to have a positive experience while waiting to speak with your office. Just think about how on-hold time can be leveraged to benefit your practice.…

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