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The Official Blog for TeleVox Solutions


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West Corporation

Posted on June 26, 2013 by West Corporation 


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Be Prepared!

Frequently, being prepared refers to a plan of action “in the event of…” For instance, in your practice or with your family, it’s smart to have a disaster plan of action and have everyone involved practice the steps to take. In case there is a fire in the home, know what the escape routes are, where to meet up to ensure everyone made it out of the building, etc.…

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West Corporation

Posted on June 24, 2013 by West Corporation 


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Seven Popular Types of Social Media Fans [INFOGRAPHIC]

No two patients are alike, right? That’s probably also true in terms of how they digest, interpret and participate in social media. But the folks at ReachLocal have thankfully helped us segment social media fans into seven general categories. This infographic offers an introduction to each group and some tips for how to most effectively engage with those fans.…

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West Corporation

Posted on June 21, 2013 by West Corporation 


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Challenges to Successful Behavior Change Programs

Editor’s Note: The following is a guest post published by permission of its author.

Today’s new focus on patient engagement and improved outcomes presents challenges for healthcare organizations in determining which strategies to leverage for successful engagement and behavior change. First, and simply, let’s face it — behavior change is difficult.…

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West Corporation

Posted on June 19, 2013 by West Corporation 


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Too Early to Begin Planning Flu Outreach?

That’s a question we’re hearing more and more from practices as we move into the summer. And the answer is “Of course not”. It’s never too early to begin planning how you’ll communicate with patients about the importance of their flu vaccination.

If you’ve worked with TeleVox for flu outreach in past years, you know how effective it can be in educating patients and encouraging them to take action!…

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West Corporation

Posted on June 17, 2013 by West Corporation 


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New Healthy World Report on Perceived Cost of Care

We’re excited to introduce the newest research report from TeleVox’s Healthy World initiative! This one highlights a perceived high cost as a barrier to meaningful lifestyle changes and adoption of preventive care among patients.

Click to download A Call for Change: How Adopting a Preventive Lifestyle Can Ensure a Healthy Future for More Americans.…

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West Corporation

Posted on June 14, 2013 by West Corporation 


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Spotlight on Baby Boomers – Findings from Healthy World Report

NOTE: The following is an excerpt from TeleVox’s Healthy World report, “A Fragile Nation in Poor Health”, which reveals the majority of Americans fail to follow their doctors’ advice, and uncovers a significant gap in our nation’s healthcare system – lack of patient care between doctor visits. Download it HERE!

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West Corporation

Posted on June 12, 2013 by West Corporation 


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The ABCs of Patient Notification – Letter W

The following is an excerpt from our eBook “The ABCs of Patient Notification”, which you can download for free RIGHT HERE. Tons of great ideas to improve your patient communication efforts!

W – wellness

Wellness communications are a vastly underutilized opportunity for most healthcare providers – sharing health tips, encouraging screenings and other preventive measures.…

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West Corporation

Posted on June 10, 2013 by West Corporation 


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Is There Patient Payment in Sight? [INFOGRAPHIC]

We’ve recently conducted research with practices to learn how they’re communicating with patients about past due balances. How does A/R fit into your 30/60/90-day buckets? When are you reaching out to drive payment from those accounts? How well is it working?

Here’s what we found for ophthalmology practices. But regardless of your specialty, there is some great food for thought.…

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West Corporation

Posted on June 7, 2013 by West Corporation 


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How Blogging Can Help Your SEO

Editor’s Note: The following is a guest post published by permission of its author.

One of the most challenging SEO issues small businesses face, including medical and dental practices is achieving good local rankings. While many retailers are busy blogging as a way to remain competitive on a local level, a great many doctors and dentists are not.…

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West Corporation

Posted on June 5, 2013 by West Corporation 


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Fun Facts for Facebook – “Fun in the Sun” Edition

It’s that time of year again. To prepare properly, we have some ideas for “Fun in the Sun” sharing. For your patients scrolling through Facebook during a vacation, checking out their News Feed during a school summer break or just distracting themselves while stuck indoors, here are some fun facts you might consider sharing this summer.…

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