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The Official Blog for TeleVox Solutions


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West Corporation

Posted on August 12, 2013 by West Corporation 


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How Google Glass Could Revolutionize the Medical Industry [INFOGRAPHIC]

Google Glass, guys. Have you seen this?? Looks like it could be available to consumers by the end of this year. Here’s a great infographic from MHADegree.org that dives into the pros and cons of Google Glass along with potential uses for both healthcare providers and their patients.

What do you think?…

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West Corporation

Posted on August 9, 2013 by West Corporation 


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One Team, One Voice – Creating Consistent In-Office Patient Communication

Editor’s Note: The following is a guest post published by permission of its author.

Consistent patient information is very important from all aspects of the orthodontic office. The administrative team needs to convey the same message as the treatment coordinator. This is then reinforced by the clinical team and is backed up by the administrative team as the patient leaves the office.…

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West Corporation

Posted on August 7, 2013 by West Corporation 


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In Case You Missed It – SEO Nuggets from Wpromote

We’re always looking for ways to bring you extra insight and perspective from beyond the TeleVox walls, and since the beginning of the year, we’ve been able to share valuable posts from Megan McGuire at Wpromote on the SEO topics of greatest impact to your practice.

In case you’re new to the blog (Welcome!) or just missed the posts, we wanted to share links to the articles and call them to your attention.…

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West Corporation

Posted on August 5, 2013 by West Corporation 


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Unemployment is Making Americans Sick

NOTE: The following is an excerpt from TeleVox’s Healthy World report, “A Fragile Nation in Poor Health”, which reveals the majority of Americans fail to follow their doctors’ advice, and uncovers a significant gap in our nation’s healthcare system – lack of patient care between doctor visits. Download it HERE!

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West Corporation

Posted on August 2, 2013 by West Corporation 


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Insight from Einstein: 5 Inspiring Quotes about Education and Patient Engagement

It’s officially here, guys. A trip to the mall a few days ago revealed those three little words that strike fear into the hearts of America’s youth – “Back to School”. Of course summer officially runs through late September, but let’s be honest, it’s really over when the school year starts up again.…

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West Corporation

Posted on July 31, 2013 by West Corporation 


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The ABCs of Patient Notification – Letter Z

The following is an excerpt from our eBook “The ABCs of Patient Notification”, which you can download for free RIGHT HERE. Tons of great ideas to improve your patient communication efforts!

Z – zero risk

If you’ve followed our past ABCs posts, you’ve been exposed to numerous reasons why automation is the way to go in patient notifications.…

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West Corporation

Posted on July 29, 2013 by West Corporation 


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How Popular Are Mobile Phones Today? [INFOGRAPHIC]

How popular are mobile phones today? Or more accurately, how popular were they in 2010? Even though much has changed technology-wise in even the last three years, we were still blown away by the ChaCha infographic data here that compares 2010 to 1990 and other points in-between. It would be really interesting to see how these figures have changed in 2013.…

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West Corporation

Posted on July 26, 2013 by West Corporation 


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5 Challenges to Higher Collection Rates in Dental Practices

46% of dental practices consider past due patient balances to be a problem in their practice, and it’s a problem they want to fix! Only 22% of practices consider carrying past due accounts to be an “accepted way of doing business”. So why is it so difficult to get patient payments today?…

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West Corporation

Posted on July 24, 2013 by West Corporation 


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Making Marketers – Three Tips for Creating Loyal Patients

If you’re the only provider in town, patient loyalty probably isn’t a problem you face. However, for most practices, competition has dramatically increased over the past several years, and the battle for new patients will only get harder. What if you’re the only provider in town and a new practice opens up just down the street?…

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West Corporation

Posted on July 22, 2013 by West Corporation 


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Married with Children: Life in the Fast Lane

NOTE: The following is an excerpt from TeleVox’s Healthy World report, “A Fragile Nation in Poor Health”, which reveals the majority of Americans fail to follow their doctors’ advice, and uncovers a significant gap in our nation’s healthcare system – lack of patient care between doctor visits. Download it HERE!

Read More >


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