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The Official Blog for TeleVox Solutions


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West Corporation

Posted on June 4, 2019 by West Corporation 


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Small Actions Can Make Patients Feel Valued in a Big Way

A West survey of 1,036 adults and 317 healthcare providers in the U.S. revealed that approximately one in four Americans (24%) don’t feel valued by their healthcare providers. This number may seem a bit surprising, especially considering that same survey also found that 94 percent of healthcare providers feel confident their organization does a good job making patients feel valued.… Read more

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West Corporation

Posted on May 21, 2019 by West Corporation 


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Granting Patients’ Healthcare Communication Wishes

Three is the magic number of wishes a person is typically granted in fairytales and stories. But if you ask patients what they’d wish for in terms of healthcare improvements, three wishes wouldn’t be enough to cover even a fraction of their demands. Even by narrowing the parameters to just asking patients about their preferences regarding healthcare communication, it is difficult to whittle patients’ wishes down to just three—trust us, we tried.… Read more

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West Corporation

Posted on May 14, 2019 by West Corporation 


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Healthcare Organizations Need to Re-Think Patient Surveys

Does your organization use surveys to measure patient satisfaction? Most healthcare organizations rely on satisfaction surveys to help them understand how patients feel about their healthcare experiences. But what many healthcare teams don’t realize is that surveys can do a lot more than just measure satisfaction, they can also improve care experiences.… Read more

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West Corporation

Posted on May 7, 2019 by West Corporation 


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5 Benefits of Automating Payment Reminder Outreach

One of the greatest challenges to dental practices is cash flow management and the ability to collect patient payments in a timely manner. How can you encourage patients to pay on time? Manual efforts to collect past due payments can result in huge expenses and reduced margins. What if there was a smarter and faster way to collect payments?… Read more

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West Corporation

Posted on April 30, 2019 by West Corporation 


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How To Maintain Your Practice’s Productivity During The Summer Season

In the summer months, as temperatures climb to staggering heights, office productivity levels can dip to all-time lows. Work is often far from top of mind as employees plan their summer activities. But medical practices can’t afford to put their operations on hold for months while employees trade in patient calls for beach towels and sunscreen.… Read more

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West Corporation

Posted on April 10, 2019 by West Corporation 


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Dealing With the High Cost of Pain

The Centers for Disease Control and Prevention estimates that 50 million Americans (or roughly 20 percent of the adult population in the U.S.) experience chronic pain. In addition to the obvious suffering that is caused by chronic pain, there is another problem: the cost.

When you consider the cost of care, medication, ER visits, hospitalizations and even missed work and decreased productivity that is tied to pain, the pain problem becomes clear.… Read more

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West Corporation

Posted on April 4, 2019 by West Corporation 


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Making A Social Media Content Calendar Work for You—4 Simple Steps

Don’t have a 2019 social media strategy? You’re not alone. Last year was a confusing one for social media marketers, leaving many in a state of paralysis. The Facebook algorithm changes and privacy concerns made businesses question whether or not to use the platform at all. And, keeping up with the ever emerging social media trends on all the platforms can keep your head spinning.… Read more

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West Corporation

Posted on March 26, 2019 by West Corporation 


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5 Reasons Texting Is an In-Demand Healthcare Communication Option

Texting between patients and healthcare providers continues to grow in popularity. From 2011 to 2018, the number of patients who have exchanged text messages with healthcare providers has more than tripled (5% vs. 17%). And, according to results from a recent West survey, 11 percent of patients say texting is their top preference for receiving communications from their healthcare teams.… Read more

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West Corporation

Posted on March 19, 2019 by West Corporation 


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Chronic Patients Need Help Understanding Health Metrics

Many complications related to chronic illnesses are avoidable, and yet emergency department visits, hospitalizations and other costly and unpleasant experiences are common among chronic patients. So why aren’t more of the preventable problems averted? One reason is that many patients simply don’t have a clear enough understanding of what their own health readings are and what they mean.… Read more

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West Corporation

Posted on March 14, 2019 by West Corporation 


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3 Ways to More Clearly Communicate Healthcare Costs to Patients

It’s safe to assume that most Americans don’t enjoy paying healthcare bills. (Does anyone actually enjoy paying any bills?) Although paying medical bills may not top the list of things patients like to do, it turns out that providers can make the task less painful by initiating communication about healthcare costs.… Read more

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