Medical Communications, News, Etc. | Blog

Posted on October 29, 2019 by West Corporation

Millennial Patients’ Criticism of Healthcare Communication

If you were to ask millennials what their biggest criticism is of their healthcare providers, what would you expect them to say? While this generation may wish to see a broad spectrum of changes across the healthcare industry, it’s clear that patient-provider communication isn’t currently meeting their expectations. A top complaint among this group of patients is that healthcare providers don’t communicate often enough with their patients.… Read more

Posted on October 22, 2019 by West Corporation

Providers Can Play On the Popularity of Smartwatches to Drive Healthy Habits

More adults in the U.S. are expected to use a smartwatch in 2019 than ever before. One of the factors driving consumers to purchase Fitbits, Apple Watches and other similar devices is the desire to adopt healthier habits and improve their overall health. Healthcare teams can help engaged and motivated smartwatch users to maximize the potential of these devices with targeted communications.… Read more

Posted on October 15, 2019 by West Corporation

3 Truths About the ER That Prove the Value of Health Monitoring Surveys

When healthcare teams use remote health monitoring surveys to capture insights about patients, they can reduce unnecessary trips to the emergency room. Patients’ use of the ER has increased in recent years. Simply put, too many Americans are now showing up at hospital emergency rooms with preventable issues. Below are three ER trends that highlight why it is important for healthcare teams to use remote health monitoring surveys to help reduce avoidable trips to the ER.

Nearly half of the healthcare provided to patients in the U.S.

Posted on October 8, 2019 by West Corporation

Making Appointment Reminders More Productive Solves a Top Patient Annoyance

No one likes sitting in a doctor’s waiting room. Of course, patients expect some waiting during healthcare appointments. But when faced with a long wait, patients can quickly turn from tolerant to frustrated. More than eight in ten patients (84%) admit wait times impact how they feel about their healthcare experiences.… Read more

Posted on September 24, 2019 by West Corporation

A Glimpse into What Chronic Patients Want From Healthcare Experiences

Two in three chronic patients (66%) say it is important to feel like they are receiving the best possible care from their healthcare provider. West surveyed 1,036 adults in the U.S. and analyzed responses from patients with a chronic condition to try to determine exactly what “the best possible care” means to these individuals.… Read more

Posted on September 3, 2019 by West Corporation

3 Opportunities You Miss by Not Using Health Monitoring Surveys

In recent posts, we’ve discussed the need for healthcare teams to update their communication strategies to connect with patients in new ways. One type of communication we recommend adopting is health monitoring surveys (check out our infographic at the end of this post). These surveys give healthcare teams a way to capture health data in real-time to learn what is happening with patients between appointments.… Read more

Posted on August 20, 2019 by West Corporation

Make Patients Feel More Valued in 3 Easy Steps

What is the best way to show people they matter to you? An article that appeared in Forbes suggests that by showing an interest in others, making time for them and investing in them, we can make people feel valued. Demonstrating to people that they matter is not only an important life skill, but for healthcare providers, it is an essential professional skill.… Read more

Posted on August 6, 2019 by West Corporation

Using Surveys to Monitor Pain May Help Prevent Hospital Readmissions

Patients who have been discharged from the hospital are more likely to return to the emergency department or be readmitted if they have high levels of pain. According to one study that looked at 30-day readmissions and ER visits following surgeries, patients in the highest reported pain categories also had the highest rate of non-planned readmissions and ER visits.… Read more

Posted on July 23, 2019 by West Corporation

Helping Patients Reach Health Goals with Text Messages

Patient expectations for positive healthcare experiences continue to rise thanks to the streamlined experiences they have as consumers with other industries. Other industries prioritize convenient communication along the customer journey so that interactions are meaningful, convenient and informative. For healthcare organizations, this means that they can no longer leave all responsibility for creating positive experiences through between-visit communication with the patient.… Read more

Posted on July 16, 2019 by West Corporation

Smartwatches Are Making It Easier to Engage Patients

More Americans than ever—28.7 million to be precise—are expected to use smartwatches this year. Many will utilize activity tracking and health monitoring features, along with apps to count steps, track sleep and monitor their heart rate. Healthcare teams can capitalize on smartwatch adoption to help patients achieve their health goals by connecting smartwatch activity tracking to personalized care plans.… Read more

The Official Blog for TeleVox Solutions

The Official Blog for TeleVox Solutions

Millennial Patients’ Criticism of Healthcare Communication

Providers Can Play On the Popularity of Smartwatches to Drive Healthy Habits

3 Truths About the ER That Prove the Value of Health Monitoring Surveys

Making Appointment Reminders More Productive Solves a Top Patient Annoyance

A Glimpse into What Chronic Patients Want From Healthcare Experiences

3 Opportunities You Miss by Not Using Health Monitoring Surveys

Make Patients Feel More Valued in 3 Easy Steps

Using Surveys to Monitor Pain May Help Prevent Hospital Readmissions

Helping Patients Reach Health Goals with Text Messages

Smartwatches Are Making It Easier to Engage Patients

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