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The Official Blog for TeleVox Solutions


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West Corporation

Posted on February 3, 2015 by West Corporation 


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5 SEO and Online Marketing Buzzwords We LOVE

NOTE: The following post includes excerpts from TeleVox and Wpromote’s whitepaper “20 Online Marketing Buzzwords Your Practices Needs to Know” – a quick and easy guide to commonly-used SEO and online marketing buzzwords, what they’re about and why they are important to your practice. Download it HERE!

With Valentine’s Day quickly approaching, we thought we would share 5 of our favorite SEO and online marketing buzzwords that we LOVE right now.…

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West Corporation

Posted on January 30, 2015 by West Corporation 


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Digital Disclosure

NOTE: The following is an excerpt from TeleVox’s Healthy World report, “Technology Beyond the Exam Room”, which discusses issues to consider when incorporating high-tech engagement into treatment plans. Download it HERE!

When a patient is asked how much alcohol they drink or if they smoke, do physicians always receive truthful answers?…

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West Corporation

Posted on January 27, 2015 by West Corporation 


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Patient Payment Insights from the 2014 Billing Household Survey

Wondering what strategies you should develop to increase payments from patients in 2015? Looking for a way to preserve the patient experience and maintain high satisfaction ratings while making sure you’re paid what you’re owed?

The recently published edition of Fiserv’s annual Billing Household Survey offers numerous clues to help you keep days in A/R and other key metrics at an optimum level.…

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West Corporation

Posted on January 23, 2015 by West Corporation 


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Your Patients and Social Media Usage

The Pew Research Center’s Internet and American Life project has released a new report on how Americans are interacting with various social networks today. The report covers popularity of the different social media platforms with breakdowns of usage across different demographic factors, including gender, age, education, income and more.

If you’re currently in the process of fine-tuning your practice’s social media strategy (because honestly, you should ALWAYS be doing this), you can click HERE to get the full report.…

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West Corporation

Posted on January 19, 2015 by West Corporation 


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Earning Trust through Patient Engagement

NOTE: The following is an excerpt from TeleVox’s Healthy World report, “Technology Beyond the Exam Room”, which discusses issues to consider when incorporating high-tech engagement into treatment plans. Download it HERE!

Most patients, at some point, have met with a doctor who took that extra five minutes to ask about their job, or discuss their child’s recent school play.…

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West Corporation

Posted on January 15, 2015 by West Corporation 


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Resource to Promote Preventive Health Activity

For many practices, a goal at the beginning of the year is to increase focus on educating patients about preventive health opportunities. Introducing patients to important screenings and preventive exams can not only drive revenue for the practice but also fuel improved outcomes by better engaging patients in their ongoing health.…

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West Corporation

Posted on January 12, 2015 by West Corporation 


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Save Your Eyes: Get Screened for Glaucoma [INFOGRAPHIC]

January is National Glaucoma Awareness Month – a health observance that calls extra attention to a condition that currently affects 2.7 million Americans over the age of 40.

According to a 2013 report from Prevent Blindness, glaucoma and disorders of the optic nerve cost $5.8 billion annually, with an annual per-person treatment cost of $2,170.…

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West Corporation

Posted on January 8, 2015 by West Corporation 


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Improving Patient Loyalty [INFOGRAPHIC]

One of the most pressing challenges for today’s healthcare organizations is building long-lasting relationships with patients.

Making communication improvements that personalize routine interactions and address patients’ emotional, physical and clinical needs are key steps to improving patient satisfaction and ensuring loyalty. Has your organization adopted these relationship-building strategies?

This Improving Patient Loyalty infographic covers how to humanize interactions with patients, asking for patient feedback on your communication style, educating about support for potential concerns, confirming understanding of information you have shared, emotion management and more!…

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West Corporation

Posted on January 5, 2015 by West Corporation 


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What Does That Mean? – January’s Set of Online Marketing Buzzwords and Why They Matter to You

We hope everyone had a great holiday season and is ready for the start of 2015! With the New Year in full swing, it’s important to stay on top of your online marketing efforts since more likely than not, your competition is doing so as well! Below are some refreshers of five important SEO and marketing buzzwords and their meaning.…

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West Corporation

Posted on December 24, 2014 by West Corporation 


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Happy Holidays and One Important Question

We’re excited to wrap up another year of the Blog, and we hope you’ve had as much fun learning about patient engagement strategies as we have had sharing them with you.

We wish you Happy Holidays and look forward to providing more ideas, conversation starters and general “food for thought” in the new year!…

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