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West Corporation

Posted on May 27, 2015 by West Corporation 


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The Message Matters: Eight Essentials for Scripting A/R Outreach

Whether it’s what you’re saying, when you’re saying it or how you want patients to respond – message content is the key to successful A/R outreach. After contacting millions of patients on behalf of healthcare organizations, combinations of these eight best practices have proven to be essential for driving increased payments.…

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West Corporation

Posted on May 20, 2015 by West Corporation 


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Staying Healthy for the Long Haul [INFOGRAPHIC]

When it comes to maintaining health for the “long haul”, routine is key. Regular check-ups, screenings and immunizations help prevent small health issues from turning into big problems.

The infographic below highlights the large number of diseases that can be prevented or managed simply by adopting and sticking to a regular preventive care program, including heart disease, cancer, diabetes and more.…

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West Corporation

Posted on May 19, 2015 by West Corporation 


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Getting in Over Our Heads in Self-Pay Payments

“People get in over their head. They think they’re saving money on the back end, but it comes back to bite them.”

That’s a quote from Corrie Massey, administrator of the Foothill Surgery Center at Sansum Clinic in Santa Barbara, CA from the April 2015 edition of Outpatient Surgery. She’s referring to the gravitation toward high-deductible health insurance plans, which now cover 1 in 5 U.S.…

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West Corporation

Posted on May 13, 2015 by West Corporation 


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Increased Diabetes Costs Highlight Need for More Communication

Annual healthcare spending for adults and children with diabetes was 2.5 times more than those who do not have diabetes in 2013.

According to a study by the Health Care Cost Institute (HCCI), nearly $15,000 was spent per capita on healthcare for people with diabetes. That’s up 6% from spending in 2010.…

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West Corporation

Posted on May 11, 2015 by West Corporation 


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The Importance of Outreach in Patient Payment Collections

In a March 2014 Physicians Practice blog post, author Ericka L. Adler shared basic ideas a healthcare practice can implement to do a better job of collecting payments from patients. Click HERE to read the full post.

Two of the four points made in the post focused on how and when to connect with patients who are delinquent in paying.…

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West Corporation

Posted on May 7, 2015 by West Corporation 


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Promoting Your Practice on Facebook

How to Promote Your Practice On Facebook for Free

Facebook has grown to be more than just a social network: for many people, it’s an integral part of everyday life. Facebook is one of the most important parts of marketing any small business or medical practice, and in many ways, it rivals even your medical practice website in importance.…

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West Corporation

Posted on May 5, 2015 by West Corporation 


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Balancing Automated and Manual Efforts to Drive Patient Payments

We consult with healthcare organizations of all sizes to help develop communication strategies that make the most of their limited resources. Those consultations always include a very important question: “Where is your staff and/or call center’s time best spent on patient payments – accounts that are early in the A/R cycle or those that are more significantly delinquent?” The answer is almost always the same: those that are more significantly delinquent.…

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West Corporation

Posted on May 1, 2015 by West Corporation 


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About Common Allergens [INFOGRAPHIC]

May 1 kicks off National Asthma and Allergy Awareness Month, and in typical TeleVox Solutions blog fashion, we wanted to share a valuable resource to help you educate patients on this important topic.

The infographic below from Rabbit Air is a good primer on what causes allergies, what symptoms appear in those who are affected, how to manage allergies within the home and much more.…

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West Corporation

Posted on April 28, 2015 by West Corporation 


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Preventive Steps Among Men

TeleVox’s recent Healthy World report, A Call for Change: How Adopting a Preventive Lifestyle Can Ensure a Healthy Future for More Americans, examined the idea that too many Americans are not adopting preventive care and lifestyle changes due to perceived high cost.

As the report zoomed in on various demographic and geographic subsets of patients surveyed for the study, there were a number of interesting findings specific to males:









  • 94% of men feel that preventive care is important.

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West Corporation

Posted on April 23, 2015 by West Corporation 


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In Case You Missed It: Google Announcement on Mobile-Friendly Websites

As of Tuesday, April 21, websites without responsive design are at risk of suffering in search rank positioning.

That’s right – Google’s February 26 announcement stated that they will begin considering the mobile-friendliness of a website in their search results page rankings. In case you missed it, here’s an Blog post from last month where Megan McGuire of Wpromote offers insight on the announcement and its implications for business owners.…

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