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The Official Blog for TeleVox Solutions


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West Corporation

Posted on October 20, 2014 by West Corporation 


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Discussing Diabetes: A Picture of Poor Health

NOTE: The following is an excerpt from TeleVox’s Healthy World report, “Discussing Diabetes: The Essential Conversation That Could Change the Health of the Nation”, which examines the idea of technology-enabled between-visit engagement to help patients with the prevention and management of diabetes. Download it HERE!

One of the biggest challenges of diabetes is that for many patients it is the first step of a painful journey into poor overall health.…

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West Corporation

Posted on October 16, 2014 by West Corporation 


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4 Ways to Improve Patient Experience through Doctor-Patient Communication

The importance of the patient experience is at an all-time high. With reimbursements based on quality of experience and an increased sense of consumerism among today’s patients, it’s little wonder that 70% of those polled in a 2013 Beryl Institute survey list patient experience and satisfaction as one of their top three priorities.…

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West Corporation

Posted on October 13, 2014 by West Corporation 


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How Big Is the Diabetes Problem?

NOTE: The following is an excerpt from TeleVox’s Healthy World report, “Discussing Diabetes: The Essential Conversation That Could Change the Health of the Nation”, which examines the idea of technology-enabled between-visit engagement to help patients with the prevention and management of diabetes. Download it HERE!

In one sense, awareness of diabetes is at an all-time high.…

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West Corporation

Posted on October 9, 2014 by West Corporation 


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How Promoting October Health Observances Can Boost Your Online Presence

In addition to the fun-filled Halloween season, October is also Orthodontic Health Month and Breast Cancer Awareness Month in the United States. Promoting these two causes is a great way to spread awareness, show support and increase the visibility of your practice. There are a variety of effective ways to promote each of these important causes that also boost your online presence, including the following:

Social Media Posts and Contests
Facebook and other social media platforms offer a great way to spread awareness and show support for campaigns and causes of all types.…

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West Corporation

Posted on October 6, 2014 by West Corporation 


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Handwashing 101

Can you believe that only 5% of us wash our hands properly? That’s what a Michigan State University study found last year from a sample of 3,749 Americans.

Gross factor aside – why do we care about this statistic? Well, handwashing also happens to be one of the frequently cited steps we can take to prevent the spread of the flu.…

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West Corporation

Posted on September 29, 2014 by West Corporation 


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Calling to Confirm Tomorrow’s (Cough, Cough)

Delivering a clear and concise phone message to your patients isn’t as easy as it sounds.

Exhibit A: Kim

Hahaha! Even better (and more frightening) is that she hung up without finishing the message and never called back. So how do you prevent “blooper reel” moments like these? Simple – you automate the message.…

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West Corporation

Posted on September 26, 2014 by West Corporation 


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Small Biz & Social Media [INFOGRAPHIC]

Just how important is social media to small businesses? Thanks for asking.

BIA/Kelsey just released findings from the July 2014 edition of their Local Commerce Monitor, an ongoing tracking survey of small and medium-sized businesses. They found social media to be the number one promotional tool – used more than any other media category.…

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West Corporation

Posted on September 23, 2014 by West Corporation 


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Updated Numbers on Flu Vaccinations

Last week, we shared an Blog post with an infographic to help you communicate with patients on the basics of the flu vaccination.

A September 18 USA Today article offers new insight on the numbers and ages of Americans who have taken steps to get vaccinated. The CDC reports that only 46% of Americans received the flu vaccine last year, with the following breakdown:

  • 34% of adults ages 18 to 64
  • 50% of pregnant women
  • 55% of children ages 5 to 17
  • 65% of those age 65 and over
  • 70% of kids under age 5
  • 90% of doctors and nurses

The CDC also released information stating that 90% of children who died from the flu were unvaccinated.…

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West Corporation

Posted on September 19, 2014 by West Corporation 


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Serving Our Seniors Through Digital Channels

A January 2014 article by James Dias on epatientexperience.com calls attention to the growing shift of seniors toward digital communication technologies.

While the general idea of this movement may not be surprising to you, many providers are not aware of just how significant this shift has become. While only 52% of those who are 65 or older use the Internet today, there is a generation right behind them who are already taking this adoption rate to a much higher level.…

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West Corporation

Posted on September 15, 2014 by West Corporation 


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Flu Season Is Here [INFOGRAPHIC]

Flu season will be here soon, and this infographic from the U.S. Department of Health & Human Services offers valuable introductory information for patients to protect themselves.

The infographic covers all of the basics, including who should receive the vaccine, which people might be at an elevated risk of flu complications, the two types of vaccines and more.…

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