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West Corporation

Posted on April 2, 2015 by West Corporation 


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Top Challenges for Medical Practices – Post-Visit Communication

NOTE: The following is an excerpt from TeleVox’s report, “Top Challenges for Medical Practices: Results and Observations from the 2015 Practice Readiness Survey”, a survey of nearly 500 healthcare professionals and the common problems of practice management they anticipate to be most challenging in 2015. Download the full report
HERE!

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West Corporation

Posted on March 31, 2015 by West Corporation 


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HIPAA, We Have a Problem [INFOGRAPHIC]

Medical practices adhering to regulations developed by the Health Insurance Portability & Accountability Act are running into issues while trying to meet compliance requirements. The issue: the rates at which regulatory updates and technology advancements progress are much faster than the rate at which many medical practices can upgrade internal processes.…

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West Corporation

Posted on March 27, 2015 by West Corporation 


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Pizza and Your Patients – Short Codes in Simpler Terms

When healthcare organizations are looking to implement a solution that will allow them to text their patients, the term “short code” is one that often arises.

In its simplest terms, a short code is much like a six-digit phone number. It’s used to route an incoming text from a patient to you or your text messaging vendor.…

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West Corporation

Posted on March 24, 2015 by West Corporation 


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Top Challenges for Medical Practices – Appointment Notifications

NOTE: The following is an excerpt from TeleVox’s report, “Top Challenges for Medical Practices: Results and Observations from the 2015 Practice Readiness Survey”, a survey of nearly 500 healthcare professionals and the common problems of practice management they anticipate to be most challenging in 2015. Download the full report
HERE!

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West Corporation

Posted on March 20, 2015 by West Corporation 


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LDCT Screening Coverage – How Will You Spread the Word?

On February 5, 2015, CMS issued a national coverage determination (NCD) that expands Medicare coverage for lung cancer screening. Low-dose computed tomography (LDCT) screenings are now covered once per year for Medicare beneficiaries who meet the following criteria:

  • They are age 55 to 77 years and are either current smokers or have quit smoking within the past 15 years.

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West Corporation

Posted on March 17, 2015 by West Corporation 


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Top Challenges for Medical Practices – Practice Marketing

NOTE: The following is an excerpt from TeleVox’s report, “Top Challenges for Medical Practices: Results and Observations from the 2015 Practice Readiness Survey”, a survey of nearly 500 healthcare professionals and the common problems of practice management they anticipate to be most challenging in 2015. Download the full report
HERE!

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West Corporation

Posted on March 13, 2015 by West Corporation 


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Colorectal Cancer Screening: It’s the Right Choice [INFOGRAPHIC]

Did you know that 51,000 people die from colorectal cancer each year? And that the majority of these deaths can be prevented by following the recommended screening schedule?

Many Americans do NOT know these important facts, and they’re among the many messages being communicated during National Colorectal Cancer Awareness Month this March.…

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West Corporation

Posted on March 11, 2015 by West Corporation 


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7 Social Media Mistakes to Avoid

Sometimes we learn things the hard way. As practices dig deeper into social media strategies and fine-tune how to use these channels to increase patient engagement, that learning process naturally uncovers what NOT to do.

In a recent Customer Experience Insight blog post, Michele McGovern attempts to save us some of those growing pains, offering her take on the seven social media mistakes that drive customers away.…

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West Corporation

Posted on March 5, 2015 by West Corporation 


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Now’s the Time to Make Your Website Mobile-Friendly

Last week, Google announced that starting April 21st, the mobile friendliness of a website will be a factor taken into consideration when ranking sites in mobile search results. This announcement does not come as a big surprise to most people in the SEO community due to the ever-increasing number of people searching the internet on mobile devices.…

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West Corporation

Posted on March 3, 2015 by West Corporation 


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Sleepless in America: The Hazards of Being Tired [INFOGRAPHIC]

Zzzzzzzzzzzzzzzzzzz. It’s National Sleep Awareness Week, so there’s no better time to stop and remember why proper rest is so important to our health. It impacts our diet. It impacts our risk of stroke. And guys, it even impacts our testosterone levels. Scary stuff. Check out the infographic for more interesting facts on our need for sleep!…

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