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The Official Blog for TeleVox Solutions


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West Corporation

Posted on January 8, 2015 by West Corporation 


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Improving Patient Loyalty [INFOGRAPHIC]

One of the most pressing challenges for today’s healthcare organizations is building long-lasting relationships with patients.

Making communication improvements that personalize routine interactions and address patients’ emotional, physical and clinical needs are key steps to improving patient satisfaction and ensuring loyalty. Has your organization adopted these relationship-building strategies?

This Improving Patient Loyalty infographic covers how to humanize interactions with patients, asking for patient feedback on your communication style, educating about support for potential concerns, confirming understanding of information you have shared, emotion management and more!…

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West Corporation

Posted on January 5, 2015 by West Corporation 


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What Does That Mean? – January’s Set of Online Marketing Buzzwords and Why They Matter to You

We hope everyone had a great holiday season and is ready for the start of 2015! With the New Year in full swing, it’s important to stay on top of your online marketing efforts since more likely than not, your competition is doing so as well! Below are some refreshers of five important SEO and marketing buzzwords and their meaning.…

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West Corporation

Posted on December 24, 2014 by West Corporation 


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Happy Holidays and One Important Question

We’re excited to wrap up another year of the Blog, and we hope you’ve had as much fun learning about patient engagement strategies as we have had sharing them with you.

We wish you Happy Holidays and look forward to providing more ideas, conversation starters and general “food for thought” in the new year!…

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West Corporation

Posted on December 22, 2014 by West Corporation 


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The Diabetes Disconnect: Staying the Course

NOTE: The following is an excerpt from TeleVox’s Healthy World report, “Discussing Diabetes: The Essential Conversation That Could Change the Health of the Nation”, which examines the idea of technology-enabled between-visit engagement to help patients with the prevention and management of diabetes. Download it HERE!

For communication to really deliver results, it helps to understand the gaps between the perceptions of doctors and patients.…

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West Corporation

Posted on December 18, 2014 by West Corporation 


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The Diabetes Disconnect: Calories vs. Genetics

NOTE: The following is an excerpt from TeleVox’s Healthy World report, “Discussing Diabetes: The Essential Conversation That Could Change the Health of the Nation”, which examines the idea of technology-enabled between-visit engagement to help patients with the prevention and management of diabetes. Download it HERE!

For communication to really deliver results, it helps to understand the gaps between the perceptions of doctors and patients.…

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West Corporation

Posted on December 15, 2014 by West Corporation 


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The Diabetes Disconnect: The Weight of the Nation

NOTE: The following is an excerpt from TeleVox’s Healthy World report, “Discussing Diabetes: The Essential Conversation That Could Change the Health of the Nation”, which examines the idea of technology-enabled between-visit engagement to help patients with the prevention and management of diabetes. Download it HERE!

For communication to really deliver results, it helps to understand the gaps between the perceptions of doctors and patients.…

Read More >

West Corporation

Posted on December 11, 2014 by West Corporation 


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What Does That Mean? – 5 More Online Marketing Buzzwords and Why They Matter to You

In the world of SEO and online marketing, there are a number of terms thrown out at us and deemed as “important” from authoritative figures on the web. But which of these terms are worthy of our time and attention? Last month, we shared 5 key SEO and marketing buzzwords, their definitions, and why they matter to your practice.…

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West Corporation

Posted on December 8, 2014 by West Corporation 


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The Benefits of Healthy Eating [INFOGRAPHIC]

From the bright minds at Nursing School Hub, here’s an infographic to help you communicate the importance of healthy eating to your patients.

Learn how fats, proteins and other elements of our food work together to make sure our body has everything it needs. You’ll also learn the best sources for essential nutrients and get an interesting perspective on how certain eating habits and choices can add up to a decade to your life!…

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West Corporation

Posted on December 4, 2014 by West Corporation 


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Preparing Patients for Safe Toys and Gifts Month

Every once in a while, we use the Blogto keep you aware of important health observances. December has a particularly interesting and timely observance as we move further into the holiday season – Safe Toys and Gifts Month.

Has your practice considered sharing ideas for how patients can keep their children safe during the holiday excitement?…

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West Corporation

Posted on December 1, 2014 by West Corporation 


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Soda Solutions

NOTE: The following is an excerpt from TeleVox’s Healthy World report, “Discussing Diabetes: The Essential Conversation That Could Change the Health of the Nation”, which examines the idea of technology-enabled between-visit engagement to help patients with the prevention and management of diabetes. Download it HERE!

Research has shown that consuming sugary drinks is linked to type 2 diabetes, and the American Diabetes Association recommends that people limit their intake of sugar-sweetened beverages as a preventive measure.…

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