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The Official Blog for TeleVox Solutions


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West Corporation

Posted on June 23, 2015 by West Corporation 


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Four Essentials for Successful Appointment Communications

In my 15 years as an Appointment Coordinator, I’ve learned that one of the most important services we can offer a patient is a simple appointment reminder. I’ve also learned that unless you know what you’re doing, a successful appointment reminder strategy isn’t quite as easy as it sounds.

Well, consider this my attempt to make it simple.…

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West Corporation

Posted on June 18, 2015 by West Corporation 


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Why Your Website Needs Responsive Design [INFOGRAPHIC]

In talking with practices about what they need in a practice website, the idea that always comes up is that it’s really more about what their patients need. After all, if the site doesn’t help patients get information and access to the practice, what is the point of the site, right?…

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West Corporation

Posted on June 15, 2015 by West Corporation 


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How Many Statements Are You Mailing?

A couple of weeks ago, we learned some interesting information from practices about how much they spend on mailing statements to past due accounts. 35% of survey participants reported that the all-inclusive cost of a mailed statement to a past due account is more than $1.50.

What makes that figure even more challenging for practices is how often they’re mailing those expensive statements to drive action.…

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West Corporation

Posted on June 9, 2015 by West Corporation 


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7 Health Facts Men Need to Know [INFOGRAPHIC]

In recognition of June’s “Men’s Health Month”, we wanted to share this infographic from the Canadian Men’s Health Foundation. It’s an easy-to-read overview of the greatest health challenges men face, and it offers some practical advice for making lifestyle changes in each of those areas.

TeleVox’s Healthy World report A Fragile Nation in Poor Health gave us a lot of insight about men’s perceptions of their own health.…

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West Corporation

Posted on June 3, 2015 by West Corporation 


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Google Rolls Out “Nearby Business” Ad Format for PPC

In response to the growing popularity of “near me” searches, Google recently announced that it is adding a new “Nearby Business” mobile ad format for location-related searches. Now the search engine will begin displaying up to four different businesses for location-related searches, such as “nearby dentist” or “nearby dermatologist”. Each of the ad units displayed will feature convenient click-to-call and directions so users can quickly connect with the businesses they’re interested in while out and about.…

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West Corporation

Posted on June 2, 2015 by West Corporation 


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How Expensive Are Your Mailed Statements to Past Due Accounts?

While mailing multiple statements to patients with past due accounts is a common practice among healthcare organizations, there’s a large expense associated with that outreach. Just how much of an expense is a figure that seems to have a very broad range.

A recent TeleVox survey captured insight from nearly 250 healthcare organizations engaged in communication with their past due accounts, and the results were extremely eye-opening.…

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West Corporation

Posted on May 29, 2015 by West Corporation 


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The Benefits of Electronic Prescriptions for Dentists

“E” may be this generation’s favorite letter (besides “i,” of course) — email, e-books, e-commerce, e-cards. So in a society where everything from conducting business to reading a book is done electronically, it’s no surprise that prescriptions have also made the jump from the physical world to the digital one.

Electronic prescribing, or e-prescribing, allows doctors to transmit prescriptions electronically to pharmacies from the point-of-care.…

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West Corporation

Posted on May 27, 2015 by West Corporation 


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The Message Matters: Eight Essentials for Scripting A/R Outreach

Whether it’s what you’re saying, when you’re saying it or how you want patients to respond – message content is the key to successful A/R outreach. After contacting millions of patients on behalf of healthcare organizations, combinations of these eight best practices have proven to be essential for driving increased payments.…

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West Corporation

Posted on May 20, 2015 by West Corporation 


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Staying Healthy for the Long Haul [INFOGRAPHIC]

When it comes to maintaining health for the “long haul”, routine is key. Regular check-ups, screenings and immunizations help prevent small health issues from turning into big problems.

The infographic below highlights the large number of diseases that can be prevented or managed simply by adopting and sticking to a regular preventive care program, including heart disease, cancer, diabetes and more.…

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West Corporation

Posted on May 19, 2015 by West Corporation 


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Getting in Over Our Heads in Self-Pay Payments

“People get in over their head. They think they’re saving money on the back end, but it comes back to bite them.”

That’s a quote from Corrie Massey, administrator of the Foothill Surgery Center at Sansum Clinic in Santa Barbara, CA from the April 2015 edition of Outpatient Surgery. She’s referring to the gravitation toward high-deductible health insurance plans, which now cover 1 in 5 U.S.…

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