The Official Blog for TeleVox Solutions


The Official Blog for TeleVox Solutions


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West Corporation

Posted on August 6, 2015 by West Corporation 


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The Do’s and Don’ts of Handling Negative Reviews

No one enjoys reading negative reviews about their business. You’ve worked hard to build your business into what it is today, and a negative review can often feel like a personal stab at your business reputation. How you handle negative reviews posted online will reflect on how you deal with everyday conflicts you face as a business owner.…

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West Corporation

Posted on July 30, 2015 by West Corporation 


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Success Story: Reducing Mailing Costs to Past Due Accounts

It’s always exciting to hear stories from practices that experience quantifiable success after automating notifications to their patients.

Here’s yet another example of engagement in action, where Mountain View Medical Group in Colorado Springs, CO has seen a significant reduction in mailing expenses after adopting TeleVox’s automated notifications to past due accounts.…

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West Corporation

Posted on July 27, 2015 by West Corporation 


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Are We Finally Getting Our Diets On Track?

A July 2015 New York Times article reported that Americans’ eating habits are finally changing for the better. The average daily caloric intake for American children is down 9%. The amount of full-calorie soda consumed by the average American has dropped 25% since the late 1990s. These improvements are not limited to certain demographic groups, as subsets of Americans based on income, race and other demographic factors are pretty much all making progress.…

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West Corporation

Posted on July 21, 2015 by West Corporation 


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Are You Prepared to Communicate with Spanish-Speaking Patients?

Are you able to communicate with the growing number of Spanish speakers among your patient population? If not, the time to take action is now! Data shows that Hispanic populations will continue to be the fastest growing demographic in the U.S. in the coming years.

Let’s take a quick look back.…

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West Corporation

Posted on July 16, 2015 by West Corporation 


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Improving the Patient Experience Over the Phone

“What can we do to better serve our patients?”

That’s the question we’re constantly asking ourselves in our practice. As we continue to search for new and better ways to improve the overall experience for our patients and their parents, we’ve found that there are numerous opportunities to make a positive impact beyond the point of service.…

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West Corporation

Posted on July 13, 2015 by West Corporation 


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How We Cut Our No-Show Rate in Half

We used to be a practice without a strategy for how we would remind patients about their upcoming appointments. Well, let me correct myself. We were a practice in need of a strategy. No-shows were getting out of control, and we attributed that in large part to the increasingly busy lives and growing obligations of today’s patients.…

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West Corporation

Posted on July 9, 2015 by West Corporation 


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Yelp Now Showing Evidence of Review Fraud

Many consumers rely on Yelp, the popular local search engine, when they’re looking for advice on local businesses such as retail stores, restaurants, dry cleaners and yes – healthcare practices. Most small businesses understand that the easiest way to establish a good reputation on Yelp is to provide outstanding service and an excellent product.…

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West Corporation

Posted on July 7, 2015 by West Corporation 


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What Is the Engagement Gap in Provider-Patient Communication?

In a recent TeleVox survey, one in two Americans indicated that they don’t feel their overall personal health is in good shape. One in four are, at best, struggling to be healthy. Those statistics are part of an overall picture of poor health in America that has come into greater focus with each passing year.…

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West Corporation

Posted on July 1, 2015 by West Corporation 


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Death, Taxes and USPS Price Increases

It happened again. On May 31, 2015, the United States Postal Service implemented yet another price increase, climbing 2% for the most common mail formats. If you’re mailing appointment reminders, wellness messages, balance due statements or any other type of communication – plan on adjusting your outreach budget accordingly.

Over the past 15 years, first class letter rates alone have increased a staggering 48%.…

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West Corporation

Posted on June 29, 2015 by West Corporation 


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Poor Recovery Rates on Third-Party Collections

A couple of weeks ago we shared data from a TeleVox survey on how healthcare organizations work to collect outstanding balances from patients. We found that many organizations will repeatedly mail statements to patients in an effort to drive payments. 14% of those we surveyed say they will send at least five statements to a patient!…

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