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The Official Blog for TeleVox Solutions


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West Corporation

Posted on November 11, 2015 by West Corporation 


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How to Keep Your Search Rankings High After Moving Locations

So you’ve just moved into a newly renovated office in a completely different city. It’s in a great location, it has beautiful renovations, and it’s got the extra space you need for your growing practice. There’s just one small problem: Google.

Moving locations can often be a death sentence for a business’s local search rankings, especially if you’ve worked hard to rank for local keywords in your city.…

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West Corporation

Posted on November 9, 2015 by West Corporation 


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Nielsen Survey Shows Patient Demand for Text

The proof of patient demand for text messaging continues to pile up.

An article from The Washington Post shared recent Nielsen survey findings around how Americans use digital technology in their healthcare. Overall, the data shows that while many providers have been slow to adopt the technology for their patients, those same patients are craving those digital opportunities for interaction.…

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West Corporation

Posted on November 4, 2015 by West Corporation 


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Milestone Alert: Engaging Eight Million Patients in a Single Week

Last week marked another milestone for TeleVox and our clients’ commitment to improving patient health through effective communication.

For the first time in TeleVox history, we delivered eight million healthcare notifications in a single week. Eight million! Those communications covered a wide spectrum of outreach opportunities through the patient care continuum, including:

  • Appointment-Related Notifications – Confirmations, pre-registrations, insurance verifications and all of the other communication necessary to make sure patients attend their scheduled visits and have the best experience possible.

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West Corporation

Posted on November 2, 2015 by West Corporation 


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Focus on Communication During American Diabetes Month

As November’s American Diabetes Month programs kick off and draw attention to a disease that affects 30 million children and adults nationwide, a TeleVox study highlights the importance of provider-patient communication in diabetes treatment and prevention.

Download Discussing Diabetes: The Essential Conversation That Could Change the Health of the Nation for a closer look at how increased engagement outside of the exam room motivates diabetic patients to gain more control over their health.…

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West Corporation

Posted on October 28, 2015 by West Corporation 


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Latest Data on Leisure-Time Physical Activity

The CDC recently released January-March 2015 data in support of ongoing research to track leisure-time aerobic activity among U.S. adults, estimating the percentage of adults who meet the 2008 federal guidelines for aerobic activity based on household interviews.

For January-March 2015, 47.4% of U.S. adults meet the guidelines.

According to the CDC, the 2008 federal guidelines recommend that “for substantial health benefits, adults perform at least 150 minutes a week of moderate-intensity aerobic physical activity, or 75 minutes a week of vigorous-intensity aerobic physical activity, or an equivalent combination of moderate- and vigorous-intensity aerobic activity.…

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West Corporation

Posted on October 26, 2015 by West Corporation 


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Mammograms: New Recommendations, Same Outreach Challenges

The American Cancer Society recently changed its recommendation for annual mammograms for women, moving the starting age back to 45 from 40. They also recommend that women 55 and older only get a screening every other year, rather than the annual exam.

But despite the recommended scaling back of mammograms among these age groups, the challenge still remains among healthcare organizations of finding an effective way to promote these exams to women who need them.…

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West Corporation

Posted on October 20, 2015 by West Corporation 


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Connecting with Your Audience on Social Media [INFOGRAPHIC]

Social media success is all about posting the right content at the right time in the right place.

Sound like a mouthful? Thankfully, Microsoft has built this handy infographic to help you develop a plan for where you’ll find your patients on social networks, your optimal times to connect with them through these networks and more.…

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West Corporation

Posted on October 13, 2015 by West Corporation 


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How Often Do You Update Your Website?

In our recent webinar “Is Your Practice Digitally Fit?”, we asked participants a couple of poll questions to get a feel for their current level of engagement and interaction with their practice’s online marketing strategy.

One of those questions was “How often do you update your website?”, and the results were eye-opening to say the least.…

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West Corporation

Posted on October 9, 2015 by West Corporation 


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Google Removes Google+ Links from Search Results

The SEO and local business community is all abuzz this week after a recent change to Google’s search engine results pages (SERPs) that has stripped listings of links, ratings and reviews from Google+, Google’s social network. While there may be a few reasons behind this change, it’s likely another step in a trend that’s been developing for some time now – Google is diminishing its focus on Google+.…

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West Corporation

Posted on October 7, 2015 by West Corporation 


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Two Stats That Support Email as an Engagement Opportunity

Is email dead? Not even close.

That notion has been tossed around in certain circles, but can be proven to be wrong through two compelling statistics – figures that not only illustrate the viability of email as a patient communication channel, but also as a nearly-immediate channel.

Here we go.

Stat #1: 57% of total email opens happen on a mobile device or tablet.…

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