The Official Blog for TeleVox Solutions


The Official Blog for TeleVox Solutions


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West Corporation

Posted on September 22, 2015 by West Corporation 


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Strong Reviews for This Year’s Flu Vaccine

The CDC predicts that this year’s flu vaccine will be a better match than last year’s for circulating flu strains, making it an even more effective preventive step for Americans to take this flu season.

In most years, the flu vaccine reduces an individual’s odds of getting the flu by 50-60%.…

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West Corporation

Posted on September 17, 2015 by West Corporation 


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COMING THIS FALL: Patient Engagement at a Conference Near You

As fall waits for summer to pull out of its seasonal parking spot, the kiddos begin school and the weather gets milder. Football beckons. Pumpkins become a thing again. And the fall trade shows, conferences and seminars abound like leaves on the lawn. Poetic, right??

Healthcare trade shows are what we do, so we see a lot of the agendas, seminars and keynotes offered at conferences across the country.…

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West Corporation

Posted on September 9, 2015 by West Corporation 


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Google Shifts To 3-Pack In Maps Results

This past month, Google made a major change to its search results pages (as well as its logo!), specifically to the maps listings known as the ‘Local Pack’. Previously, map listings were shown in packs of three, five or seven. Now, after these changes, map results only show up in packs of three.…

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West Corporation

Posted on September 3, 2015 by West Corporation 


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Do You Text More Than You Talk?

Did you know we text more than we talk on the phone? Or at least we do in terms of the number of texts we send vs. the number of calls we make.

A Nielsen Customer Value Metrics report found that text volume is nearly five times that of voice calls.…

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West Corporation

Posted on August 31, 2015 by West Corporation 


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Are You Missing the Mark with Mailed Communication?

For years, healthcare providers have entrusted the United States Postal Service with delivery of patient communication outreach. Communications such as appointment reminders, billing statements, and anything in-between were always sent via snail mail — no questions asked. As times and technology have changed, so have the rates of effectiveness and efficiency surrounding mailed outreach.…

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West Corporation

Posted on August 27, 2015 by West Corporation 


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Haha, Hehe and LOL: How We Laugh Online

Leave it to the research team at Facebook to uncover some analytics behind our amusement.

In a recent blog post, the Facebook team analyzed a week’s worth of posts and comments to find our how many people are laughing on Facebook, how frequently those laughers laugh and how they choose to do it.…

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West Corporation

Posted on August 25, 2015 by West Corporation 


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Do You Know Your “Busy Parents”?

At TeleVox, we’ve discovered success stems from knowing who our customers are. Not just their names, but who they really are – what goals they have for their practices, what challenges they face each day and what tools they use to meet their needs. Those are the insights we use as marketers to present our products and solutions in a way that truly helps our clients.…

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West Corporation

Posted on August 20, 2015 by West Corporation 


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Does Automated Outreach Lead to Faster Account Resolution?

The numbers sure seem to suggest it.

According to a TeleVox survey on how healthcare organizations work to collect outstanding balances from patients, those organizations that automate follow-up outreach to accounts have fewer that are more than 60 days past due. Practices that use automated outreach only have 26% of their accounts 60 days or more past due, compared to 33% among those practices that do not automate any outreach.…

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West Corporation

Posted on August 17, 2015 by West Corporation 


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Helping Patients Navigate Treatment for Multiple Chronic Diseases

An August 10, 2015 article in The Wall Street Journal examines the challenges patients with multiple chronic illnesses often meet in managing their own care. When faced with multiple medications and their associated routines, this creates an often-overwhelming burden for patients to stay on track with each of their treatment plans.…

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West Corporation

Posted on August 13, 2015 by West Corporation 


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New Whitepaper: No-Shows and Notifications

Broken appointments continue to be one of the greatest challenges facing healthcare organizations today. Not only do they throw patients off schedule with their treatment plans and ongoing care, but they also cost organizations thousands (and in some cases, millions) of dollars in revenue each year. Is this a problem for your practice?…

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