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West Corporation

Posted on December 3, 2019 by West Corporation 


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Surveys Help Monitor Cardiovascular Health in At-Risk Chronic Patients

Millions of adults in the U.S. with chronic health conditions are rushed to the emergency room each year because of chest pain. When chest pain strikes, it is difficult for patients to know whether the pain is heart-related and caused by a medical emergency, or whether it is from something less urgent.… Read more

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West Corporation

Posted on November 25, 2019 by West Corporation 


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Patients Who Don’t Know Their Health Metrics Can’t Effectively Manage Their Health

Many healthcare professionals know their organization could do a better job helping patients understand and monitor their health metrics. Unfortunately, they don’t realize just how important it is to take steps to make that happen. When patients don’t know their current health metrics or their health targets, several critical things can’t happen, including:

  • Patients can’t recognize patterns or easily determine whether their health is improving or declining.
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West Corporation

Posted on November 19, 2019 by West Corporation 


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5 Types of Surveys Every Healthcare Organization Should Be Using

If there is a secret weapon hospitals and healthcare providers can use to improve the patient experience, it might just be patient surveys. Patient satisfaction surveys are well-known resources that providers use to gain insights into how to improve healthcare experiences. Most healthcare teams are familiar with how to use satisfaction surveys to their advantage.… Read more

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West Corporation

Posted on November 5, 2019 by West Corporation 


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5 Reasons to Fix the Financial Experience for Patients

Healthcare providers and organizations are stepping up their game and continuing to find ways to enhance patients’ healthcare experiences. But as they work to deliver better clinical care, upgrade facilities and deliver more of what they believe patients want, one thing that is sometimes overlooked is the financial side of healthcare experiences.… Read more

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West Corporation

Posted on October 29, 2019 by West Corporation 


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Millennial Patients’ Criticism of Healthcare Communication

If you were to ask millennials what their biggest criticism is of their healthcare providers, what would you expect them to say? While this generation may wish to see a broad spectrum of changes across the healthcare industry, it’s clear that patient-provider communication isn’t currently meeting their expectations. A top complaint among this group of patients is that healthcare providers don’t communicate often enough with their patients.… Read more

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West Corporation

Posted on October 22, 2019 by West Corporation 


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Providers Can Play On the Popularity of Smartwatches to Drive Healthy Habits

More adults in the U.S. are expected to use a smartwatch in 2019 than ever before. One of the factors driving consumers to purchase Fitbits, Apple Watches and other similar devices is the desire to adopt healthier habits and improve their overall health. Healthcare teams can help engaged and motivated smartwatch users to maximize the potential of these devices with targeted communications.… Read more

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West Corporation

Posted on October 15, 2019 by West Corporation 


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3 Truths About the ER That Prove the Value of Health Monitoring Surveys

When healthcare teams use remote health monitoring surveys to capture insights about patients, they can reduce unnecessary trips to the emergency room. Patients’ use of the ER has increased in recent years. Simply put, too many Americans are now showing up at hospital emergency rooms with preventable issues. Below are three ER trends that highlight why it is important for healthcare teams to use remote health monitoring surveys to help reduce avoidable trips to the ER. 

  1. Nearly half of the healthcare provided to patients in the U.S.
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West Corporation

Posted on October 8, 2019 by West Corporation 


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Making Appointment Reminders More Productive Solves a Top Patient Annoyance

No one likes sitting in a doctor’s waiting room. Of course, patients expect some waiting during healthcare appointments. But when faced with a long wait, patients can quickly turn from tolerant to frustrated. More than eight in ten patients (84%) admit wait times impact how they feel about their healthcare experiences.… Read more

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West Corporation

Posted on September 24, 2019 by West Corporation 


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A Glimpse into What Chronic Patients Want From Healthcare Experiences

Two in three chronic patients (66%) say it is important to feel like they are receiving the best possible care from their healthcare provider. West surveyed 1,036 adults in the U.S. and analyzed responses from patients with a chronic condition to try to determine exactly what “the best possible care” means to these individuals.… Read more

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West Corporation

Posted on September 3, 2019 by West Corporation 


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3 Opportunities You Miss by Not Using Health Monitoring Surveys

In recent posts, we’ve discussed the need for healthcare teams to update their communication strategies to connect with patients in new ways. One type of communication we recommend adopting is health monitoring surveys (check out our infographic at the end of this post). These surveys give healthcare teams a way to capture health data in real-time to learn what is happening with patients between appointments.… Read more

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