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The Official Blog for TeleVox Solutions


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West Corporation

Posted on April 13, 2021 by West Corporation 


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The Pesky No-Show Problem and How to Reduce No-Show Appointments

No matter how good your patient access or front desk staff is, you and every healthcare organization still struggle with four major problems:

  1. Patients forget to keep appointments and don’t reschedule.
  2. Patients with chronic illness who require regular check-ups don’t make regular appointments.
  3. You cannot reach groups of people who need preventive screenings and treatments.
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West Corporation

Posted on March 30, 2021 by West Corporation 


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Key Requirements for Patient Engagement

The healthcare industry has been growing over the years. With this growth come many challenges as well. One of the challenges faced by many in the healthcare industry is effective patient communication and engagement.

What is Patient Engagement?

Patient engagement usually refers to doctor-to-patient communication, but good patient engagement is more than this.… Read more

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West Corporation

Posted on March 23, 2021 by West Corporation 


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What are Closed-Loop Communications in Patient Engagement?

One of the biggest needs of the healthcare industry today is effective communication with patients. Many healthcare providers notice low-patient engagement because they do not have effective communication methods with patients. Good communication is achieved through mechanisms like information exchange protocols and closed-loop communication. Information exchange protocols help structure communication automatically.… Read more

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West Corporation

Posted on March 16, 2021 by West Corporation 


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Key Operational Requirements from Patient Engagement System

Good patient engagement systems are critical for the smooth functioning of the healthcare industry. Healthcare providers end up losing a lot of revenue because of weak patient engagement. Not only does the industry take a hit financially, the healthcare providers and staff are also overburdened with the responsibility of ensuring patients do not miss appointments, attend preventive screenings, get medications on time, and so on.… Read more

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West Corporation

Posted on March 9, 2021 by West Corporation 


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How Patient Access Impacts Quality of Care

Patient access can have a direct impact on the quality of care, and one of the most important aspects of good patient access is good communication between patients and healthcare providers. Research documents show a direct relationship between patient compliance and quality of care. Most of the time, clinical outcomes are positive when individuals adhere to their appointment times, show up for regular follow-ups, take medications regularly, and undergo preventive tests. 

If patients don’t keep their medical appointments, their health can take a hit.… Read more

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West Corporation

Posted on October 27, 2020 by West Corporation 


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The Future of AI in Healthcare

As healthcare systems continue to tackle a host of challenges this year, the use of AI-driven solutions is accelerating. The CDC hosts an AI-driven bot on its website as a screening tool. And the FDA is using several AI-driven devices to screen infected high-risk patients for heart problems. The demand for AI during the current environment helping to reshape healthcare as we know it.… Read more

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West Corporation

Posted on August 4, 2020 by West Corporation 


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How Curbside Check-In Is Helping Facilities Safely Reopen

The COVID-19 pandemic has fundamentally changed the face of care provision across the globe. Healthcare is experiencing a digital revolution. The U.S. health care industry is structured on the historically necessary model of in-person interactions between patients and clinicians. In order to keep patients safe during a pandemic, the healthcare system is having to transform by unleashing the power of digital technologies.… Read more

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West Corporation

Posted on June 22, 2020 by West Corporation 


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The Time to Prepare for the Next Flu Season is Now

Healthcare providers will face an even greater challenge in managing the annual flu season this fall. During the 2019-2020 flu season, more than 14,000 people died, and 410,000 were hospitalized according to the U.S.Read more

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West Corporation

Posted on May 21, 2020 by West Corporation 


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Managing Automated Post-Discharge Follow-Up in COVID-19 Patients

Healthcare providers have long understood the value of easing the transition of patients from hospital to home, as many individuals are at high risk of readmission or disease progression without post-discharge follow-up. However, when clinical staff are directly involved in ongoing outreach, this support can be highly resource-intensive. That’s why new technologies are often deployed to ease these burdens, allowing providers to segment patients by diagnosis and supplement discharge instructions.… Read more

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West Corporation

Posted on April 7, 2020 by West Corporation 


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Using Social Media for Crisis Communications

Unfortunately, misleading information about COVID-19 continues to rapidly circulate through texts, emails, and social media.  

It’s time to address the coronavirus infodemic. Healthcare organizations can use their social media channels to educate their communities and deliver accurate and credible information available. 

According to a Statista,77% of the population has at least one social networking profile.… Read more

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