Healthcare providers and organizations are stepping up their game and continuing to find ways to enhance patients’ healthcare experiences. But as they work to deliver better clinical care, upgrade facilities and deliver more of what they believe patients want, one thing that is sometimes overlooked is the financial side of healthcare experiences.… Read more
If you were to ask millennials what their biggest criticism is of their healthcare providers, what would you expect them to say? While this generation may wish to see a broad spectrum of changes across the healthcare industry, it’s clear that patient-provider communication isn’t currently meeting their expectations. A top complaint among this group of patients is that healthcare providers don’t communicate often enough with their patients.… Read more
When healthcare teams use remote health monitoring surveys to capture insights about patients, they can reduce unnecessary trips to the emergency room. Patients’ use of the ER has increased in recent years. Simply put, too many Americans are now showing up at hospital emergency rooms with preventable issues. Below are three ER trends that highlight why it is important for healthcare teams to use remote health monitoring surveys to help reduce avoidable trips to the ER.
- Nearly half of the healthcare provided to patients in the U.S.
No one likes sitting in a doctor’s waiting room. Of course, patients expect some waiting during healthcare appointments. But when faced with a long wait, patients can quickly turn from tolerant to frustrated. More than eight in ten patients (84%) admit wait times impact how they feel about their healthcare experiences.… Read more
Two in three chronic patients (66%) say it is important to feel like they are receiving the best possible care from their healthcare provider. West surveyed 1,036 adults in the U.S. and analyzed responses from patients with a chronic condition to try to determine exactly what “the best possible care” means to these individuals.… Read more
In recent posts, we’ve discussed the need for healthcare teams to update their communication strategies to connect with patients in new ways. One type of communication we recommend adopting is health monitoring surveys (check out our infographic at the end of this post). These surveys give healthcare teams a way to capture health data in real-time to learn what is happening with patients between appointments.… Read more
What is the best way to show people they matter to you? An article that appeared in Forbes suggests that by showing an interest in others, making time for them and investing in them, we can make people feel valued. Demonstrating to people that they matter is not only an important life skill, but for healthcare providers, it is an essential professional skill.… Read more
Patients who have been discharged from the hospital are more likely to return to the emergency department or be readmitted if they have high levels of pain. According to one study that looked at 30-day readmissions and ER visits following surgeries, patients in the highest reported pain categories also had the highest rate of non-planned readmissions and ER visits.… Read more
Patient expectations for positive healthcare experiences continue to rise thanks to the streamlined experiences they have as consumers with other industries. Other industries prioritize convenient communication along the customer journey so that interactions are meaningful, convenient and informative. For healthcare organizations, this means that they can no longer leave all responsibility for creating positive experiences through between-visit communication with the patient.… Read more