Healthcare providers have long understood the value of easing the transition of patients from hospital to home, as many individuals are at high risk of readmission or disease progression without post-discharge follow-up. However, when clinical staff are directly involved in ongoing outreach, this support can be highly resource-intensive. That’s why new technologies are often deployed to ease these burdens, allowing providers to segment patients by diagnosis and supplement discharge instructions.… Read more
Unfortunately, misleading information about COVID-19 continues to rapidly circulate through texts, emails, and social media.
It’s time to address the coronavirus infodemic. Healthcare organizations can use their social media channels to educate their communities and deliver accurate and credible information available.
As COVID-19 continues to spread across the United States, healthcare organizations are looking for ways to conduct mass screenings and answer questions about what to do in the event of exposure. As with any health crisis, according to the latest Situation Summary from the CDC, this is a rapidly evolving situation.… Read more
There’s no question that patients need help managing chronic conditions at home and in their daily lives, beyond the support they get during appointments. Providers are doing more than ever to support chronic patients. They are encouraging patients to enroll in chronic disease management programs and assigning care coordinators to help keep patients on track with treatments.… Read more
Managing chronic conditions requires daily effort from patients. Whether that means taking prescribed medication, following a specific diet or monitoring health metrics, there are routines that chronic patients need to follow in order to effectively manage their health. These days, a growing number of Americans with chronic health conditions have a trick up their sleeve (or rather, on their wrist) that they can use to help monitor and manage chronic disease: a smartwatch.… Read more
Positive patient experiences are personalized experiences. Of course, customizing healthcare experiences requires knowledge of what patients want and need. To help identify some of the similarities and differences between men’s and women’s healthcare communication preferences, Intrado surveyed 1,036 adults (504 men and 532 women) in the U.S.
Below are a few of the highlights from the survey findings.… Read more
If your patients were asked how they feel about having to wait for their healthcare provider, what would they say? Whether in person during appointments or on the phone, do they feel like they spend a lot of time waiting? An Intrado survey of 1,036 adults and 317 healthcare providers in the U.S.… Read more
If you’ve been following this blog recently, you may have seen our posts about using surveys to give patients better healthcare experiences. The central theme is that surveys are beneficial because they allow healthcare teams to capture information that can be used to tailor care and give patients the best possible healthcare experiences.… Read more
Unfortunately, the truth is that many Americans say healthcare does not deliver consumer experiences that are on par with other industries. So how can healthcare organizations close the gap and deliver experiences that are more in line with patients’ expectations? The short answer is that teams need to improve communication.… Read more
Healthcare providers and organizations work hard to design positive healthcare experiences for patients. Every part of an office visit—from scheduling the appointment, to the waiting room experience, to face-to-face time with patients—is carefully planned with patients in mind. But what happens between appointments? Healthcare teams put so much effort into optimizing healthcare experiences and making patients feel valued, but often the positive experiences end abruptly for patients following appointments when they are left to manage their health on their own.… Read more