Engage: The Official Blog for TeleVox Solutions


Engage: The Official Blog for TeleVox Solutions


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West Corporation

Posted on November 17, 2016 by West Corporation 


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Ruling 1557 Have You Confused? Here’s Advice.

Ruling 1557 of the ACA has caused a lot of confusion among our clients.  Recently, we’ve had a number of you ask as to whether or not we have recommendations on how and what to post on your websites to comply. We’ve recently sent out a note to our  customers, but also know that many of our clients may have websites they are hosting themselves.  …

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West Corporation

Posted on November 16, 2016 by West Corporation 


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Transitional Care: Bridging the Gap Between Treatment and Recovery

Managing a patient’s transition from health facility to home can have great benefits for all.  CMS provides reimbursement incentives.  Patients get better.  Patient satisfaction levels soar. The cost of care decreases.  Patients have a better and healthier life.

Transitional Care:  Promise vs Reality

The reality of what happens when patients are discharged can be a nightmare for caregivers.  …

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West Corporation

Posted on August 3, 2016 by West Corporation 


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August is Immunization Awareness Month

Many practices who offer or support immunization services can take advantage of the momentum generated with this national observance to encourage patients of all ages to stay up-to-date on the vaccinations recommended for them.

The good news is the National Public Health Information Coalition has made it easy for you! Go to https://www.nphic.org/niam to download some free resources that will educate and motivate your patients including:

  • Vaccine information by age
  • Sample news releases, articles & social media posts
  • Links to web resources from the CDC
  • Logos, web banners, posters and graphics

All free of charge!…

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West Corporation

Posted on May 2, 2016 by West Corporation 


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How Doctor Reviews Can Help Grow Your Practice

40 is the new 30. Orange is the New Black. And doctor reviews are the new referrals.

A recent BrightLocal survey found that 88% of consumers trust online reviews as much as a personal recommendation. That leaves practices in search of answers to two essential questions: “How do I get more doctor reviews from patients?” and “Once I have those doctor reviews, how do I make sure everyone else sees them?”

Let’s tackle that first one.…

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West Corporation

Posted on March 31, 2016 by West Corporation 


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Why Go Positive in Preventive Reminders?

Why do patients choose to continue seeing a particular provider? Many times, it’s because that provider has proven their ability to deliver a high quality of care. Whenever possible, that earned trust should be on display in the outreach messages delivered to that patient. Providers can pull from their expertise and educate patients on why it is important for them to schedule a preventive exam or screening.…

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West Corporation

Posted on March 14, 2016 by West Corporation 


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Why Automate Your Appointment Reminders? [INFOGRAPHIC]

For practices that regularly deal with missed appointments and no-shows, the costs can quickly add up. Not only do practices lose money with the missed appointments, but they’re also missing out on filling the slot with other patients in need of an appointment. That’s not to mention the wasted resources and manpower required to have your office staff make manual reminder calls.…

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West Corporation

Posted on March 7, 2016 by West Corporation 


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TeleVox Is Now West

We are pleased to announce that TeleVox is officially adopting the name of its parent company, West Corporation. TeleVox has been an affiliate of West since its acquisition in 2007 and will now operate under the West brand as TeleVox Solutions for the healthcare market. TeleVox made the announcement and launched a newly-branded website today.…

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West Corporation

Posted on February 2, 2016 by West Corporation 


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21 Amazing Facts About Your Heart [INFOGRAPHIC]

American Heart Month is here again, and it’s about time the Engage blog paid tribute to the hardest working part of our bodies (sorry brain, we love you too). Here’s an infographic compiled by Cleveland Clinic that highlights 21 amazing facts about our hearts, certain to give you reactions like “Wow!”, “You don’t say!” and “Huh – I did not know that.”

Since we’re all about provider-patient communication, one fact that stands out is #19.…

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West Corporation

Posted on January 26, 2016 by West Corporation 


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How to Blog for Your Practice: Creating a User Friendly Blog

The following is an excerpt from the TeleVox and Wpromote white paper “The Essential Elements of a Successful Blog”. Read past posts on Audience and Ideation and Posting Frequency or click HERE to download the full white paper now!

Is your blog for the users or for search engines? The answer is both, and the good news is both want the same thing: new, relevant content.…

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West Corporation

Posted on January 19, 2016 by West Corporation 


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5 Signs Your Practice Should Adopt Automated Patient Communication

2016 is in full swing, and a recent MedData Group survey found that 29% of practices are planning to adopt automated reminder technology in the next 12 months. Is your practice among that group? If you are still undecided about adding automated communication to your practice, here are five indicators that it is time to make a move:

Your patients are asking for it.

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