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The Official Blog for TeleVox Solutions


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West Corporation

Posted on October 15, 2017 by West Corporation 


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Winning at Wellness: Overcoming the Five Reasons Patients Skip Preventive Care

A lot of patients skip preventive tests or screenings. According to the CDC, Americans only use preventive care at half the recommended rate.Though, a recent survey of healthcare providers revealed more than half (52 percent) of medical practices are highly committed to preventive care, their patients may not be.…

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West Corporation

Posted on October 9, 2017 by West Corporation 


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Personalizing the Patient Experience With Your Contact Center

Create a Single Patient Front Door

Imagine a centralized patient access environment that greets every patient with a consistent, branded and personalized user experience, regardless of the channel they are using. Begin by identifying where your organization is on the journey, so you know where to focus your efforts and technology investments.…

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West Corporation

Posted on October 2, 2017 by West Corporation 


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Your Healthcare Contact Center – Six Signs It’s Time to Update

The healthcare contact center serves as a healthcare organization’s front door and its voice to patients. This vital communication hub has the power to elevate a hospital’s reputation, improve patient satisfaction and increase the bottom line by creating a consistent patient experience.

Evaluating your contact centerand what to do next

Clearly, health systems that optimize the contact center can reap significant gains, but how can you tell if yours is operating at its full potential?…

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West Corporation

Posted on September 26, 2017 by West Corporation 


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Positive Patient Reviews: How to Get Them and Use Them to Grow Your Business

In today’s digital world, online reviews are one of the most powerful tools to attract new patients. In fact, 84 percent of patients say they trust recommendations from family, friends, and coworkers concerning products and services.1 Online reviews are just as important: 88 percent of consumers say they trust them as much as personal recommendations.…

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West Corporation

Posted on September 21, 2017 by West Corporation 


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Flu Shot Fears: Five Common Patient Misconceptions and How to Correct Them

During last year’s flu season, fewer than half of Americans (40 percent) received the flu vaccine,1 resulting in 25 million illnesses, 310,000 hospitalizations and 12,000 deaths.2 Despite the risk of becoming seriously ill from a respiratory illness—and recommendations from the CDC and physicians to get immunized—the majority of Americans still opt out.…

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West Corporation

Posted on September 14, 2017 by West Corporation 


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How patient reminder technology can help providers get paid

More than half of Americans delay paying medical bills, according to a new revenue cycle report by West, and that is putting additional financial stress on the healthcare industry. In the past, providers received 90 percent of their reimbursement from insurance companies, but with the rise of high-deductible health plans, nearly a third of healthcare providers’ revenue now comes directly from patients.…

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West Corporation

Posted on July 26, 2017 by West Corporation 


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5 Signs Your Practice Should Adopt Automated Patient Communication

As the healthcare market becomes more competitive, providers must do everything they can to increase patient satisfaction while also growing their practice. Automating patient communications is an easy and efficient way to improve patient experience and can positively impact your bottom line without adding more work for your staff. In fact, 87% of practices that deliver reminders through automated channels handle the entire day’s reminders in less than one hour.…

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West Corporation

Posted on January 16, 2017 by West Corporation 


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Reducing Readmissions Through Engagement Strategies

Various estimates put the annual cost of hospital readmissions in the tens of billions of dollars.  Many of the readmissions that occur in the U.S. each year are avoidable, and hospitals have been taking steps in recent years to reduce readmissions whenever possible. Unfortunately, a lot of unnecessary financial burden still exists as a result of preventable readmissions.…

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West Corporation

Posted on January 11, 2017 by West Corporation 


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Staying Connected Beyond the Office Visit: Ideas for Best Practices

There’s no doubt we live busy lives.  Access to technology fueled by smartphone ownership provides unprecedented opportunity for connection.  Because of this, healthcare providers and health delivery systems have the opportunity to be connected beyond the bounds of the clinical setting in ways that would have been futuristic only a few years ago.  …

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West Corporation

Posted on November 17, 2016 by West Corporation 


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Ruling 1557 Have You Confused? Here’s Advice.

Ruling 1557 of the ACA has caused a lot of confusion among our clients.  Recently, we’ve had a number of you ask as to whether or not we have recommendations on how and what to post on your websites to comply. We’ve recently sent out a note to our  customers, but also know that many of our clients may have websites they are hosting themselves.  …

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