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West Corporation

Posted on September 14, 2017 by West Corporation 


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How patient reminder technology can help providers get paid

More than half of Americans delay paying medical bills, according to a new revenue cycle report by West, and that is putting additional financial stress on the healthcare industry. In the past, providers received 90 percent of their reimbursement from insurance companies, but with the rise of high-deductible health plans, nearly a third of healthcare providers’ revenue now comes directly from patients.…

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West Corporation

Posted on July 26, 2017 by West Corporation 


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5 Signs Your Practice Should Adopt Automated Patient Communication

As the healthcare market becomes more competitive, providers must do everything they can to increase patient satisfaction while also growing their practice. Automating patient communications is an easy and efficient way to improve patient experience and can positively impact your bottom line without adding more work for your staff. In fact, 87% of practices that deliver reminders through automated channels handle the entire day’s reminders in less than one hour.…

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West Corporation

Posted on January 16, 2017 by West Corporation 


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Reducing Readmissions Through Engagement Strategies

Various estimates put the annual cost of hospital readmissions in the tens of billions of dollars.  Many of the readmissions that occur in the U.S. each year are avoidable, and hospitals have been taking steps in recent years to reduce readmissions whenever possible. Unfortunately, a lot of unnecessary financial burden still exists as a result of preventable readmissions.…

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West Corporation

Posted on January 11, 2017 by West Corporation 


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Staying Connected Beyond the Office Visit: Ideas for Best Practices


There’s no doubt we live busy lives.  Access to technology fueled by smartphone ownership provides unprecedented opportunity for connection.  Because of this, healthcare providers and health delivery systems have the opportunity to be connected beyond the bounds of the clinical setting in ways that would have been futuristic only a few years ago.  …

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West Corporation

Posted on November 17, 2016 by West Corporation 


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Ruling 1557 Have You Confused? Here’s Advice.

Ruling 1557 of the ACA has caused a lot of confusion among our clients.  Recently, we’ve had a number of you ask as to whether or not we have recommendations on how and what to post on your websites to comply. We’ve recently sent out a note to our  customers, but also know that many of our clients may have websites they are hosting themselves.  …

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West Corporation

Posted on November 16, 2016 by West Corporation 


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Transitional Care: Bridging the Gap Between Treatment and Recovery

Managing a patient’s transition from health facility to home can have great benefits for all.  CMS provides reimbursement incentives.  Patients get better.  Patient satisfaction levels soar. The cost of care decreases.  Patients have a better and healthier life.

Transitional Care:  Promise vs Reality

The reality of what happens when patients are discharged can be a nightmare for caregivers.  …

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West Corporation

Posted on August 3, 2016 by West Corporation 


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August is Immunization Awareness Month

Many practices who offer or support immunization services can take advantage of the momentum generated with this national observance to encourage patients of all ages to stay up-to-date on the vaccinations recommended for them.

The good news is the National Public Health Information Coalition has made it easy for you! Go to https://www.nphic.org/niam to download some free resources that will educate and motivate your patients including:

  • Vaccine information by age
  • Sample news releases, articles & social media posts
  • Links to web resources from the CDC
  • Logos, web banners, posters and graphics

All free of charge!…

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West Corporation

Posted on May 2, 2016 by West Corporation 


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How Doctor Reviews Can Help Grow Your Practice

40 is the new 30. Orange is the New Black. And doctor reviews are the new referrals.

A recent BrightLocal survey found that 88% of consumers trust online reviews as much as a personal recommendation. That leaves practices in search of answers to two essential questions: “How do I get more doctor reviews from patients?” and “Once I have those doctor reviews, how do I make sure everyone else sees them?”

Let’s tackle that first one.…

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West Corporation

Posted on March 31, 2016 by West Corporation 


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Why Go Positive in Preventive Reminders?

Why do patients choose to continue seeing a particular provider? Many times, it’s because that provider has proven their ability to deliver a high quality of care. Whenever possible, that earned trust should be on display in the outreach messages delivered to that patient. Providers can pull from their expertise and educate patients on why it is important for them to schedule a preventive exam or screening.…

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West Corporation

Posted on March 14, 2016 by West Corporation 


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Why Automate Your Appointment Reminders? [INFOGRAPHIC]

For practices that regularly deal with missed appointments and no-shows, the costs can quickly add up. Not only do practices lose money with the missed appointments, but they’re also missing out on filling the slot with other patients in need of an appointment. That’s not to mention the wasted resources and manpower required to have your office staff make manual reminder calls.…

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