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The Official Blog for TeleVox Solutions


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West Corporation

Posted on March 19, 2020 by West Corporation 


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Using Proactive Patient Outreach to Minimize Coronavirus Risk

As COVID-19 continues to spread across the United States, healthcare organizations are looking for ways to conduct mass screenings and answer questions about what to do in the event of exposure. As with any health crisis, according to the latest Situation Summary from the CDC, this is a rapidly evolving situation.… Read more

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West Corporation

Posted on March 3, 2020 by West Corporation 


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3 Must-Know Tips for Using Surveys in Chronic Care

There’s no question that patients need help managing chronic conditions at home and in their daily lives, beyond the support they get during appointments. Providers are doing more than ever to support chronic patients. They are encouraging patients to enroll in chronic disease management programs and assigning care coordinators to help keep patients on track with treatments.… Read more

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West Corporation

Posted on February 25, 2020 by West Corporation 


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As Smartwatches Gain Popularity, Chronic Care Opportunities Expand

Managing chronic conditions requires daily effort from patients. Whether that means taking prescribed medication, following a specific diet or monitoring health metrics, there are routines that chronic patients need to follow in order to effectively manage their health. These days, a growing number of Americans with chronic health conditions have a trick up their sleeve (or rather, on their wrist) that they can use to help monitor and manage chronic disease: a smartwatch.… Read more

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West Corporation

Posted on February 4, 2020 by West Corporation 


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A Snapshot of Men’s and Women’s Healthcare Communication Preferences

Positive patient experiences are personalized experiences. Of course, customizing healthcare experiences requires knowledge of what patients want and need. To help identify some of the similarities and differences between men’s and women’s healthcare communication preferences, Intrado surveyed 1,036 adults (504 men and 532 women) in the U.S.
Below are a few of the highlights from the survey findings.… Read more

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West Corporation

Posted on January 21, 2020 by West Corporation 


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Patients Think You Keep Them Waiting Too Long

If your patients were asked how they feel about having to wait for their healthcare provider, what would they say? Whether in person during appointments or on the phone, do they feel like they spend a lot of time waiting? An Intrado survey of 1,036 adults and 317 healthcare providers in the U.S.… Read more

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West Corporation

Posted on January 14, 2020 by West Corporation 


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Following Through with Patients by Following up on Survey Results

If you’ve been following this blog recently, you may have seen our posts about using surveys to give patients better healthcare experiences. The central theme is that surveys are beneficial because they allow healthcare teams to capture information that can be used to tailor care and give patients the best possible healthcare experiences.… Read more

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West Corporation

Posted on January 8, 2020 by West Corporation 


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5 Simple Ways to Improve Healthcare Communication and Patient Experiences

Unfortunately, the truth is that many Americans say healthcare does not deliver consumer experiences that are on par with other industries. So how can healthcare organizations close the gap and deliver experiences that are more in line with patients’ expectations? The short answer is that teams need to improve communication.… Read more

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West Corporation

Posted on December 30, 2019 by West Corporation 


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Treat Patients Well Between Appointments to Make Them Feel More Valued

Healthcare providers and organizations work hard to design positive healthcare experiences for patients. Every part of an office visit—from scheduling the appointment, to the waiting room experience, to face-to-face time with patients—is carefully planned with patients in mind. But what happens between appointments? Healthcare teams put so much effort into optimizing healthcare experiences and making patients feel valued, but often the positive experiences end abruptly for patients following appointments when they are left to manage their health on their own.… Read more

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West Corporation

Posted on December 17, 2019 by West Corporation 


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Communication Expectations Rise Among Baby Boomer and Millennial Patients

In 2019, millennials are expected to surpass baby boomers to become the largest living adult population in the U.S. For healthcare providers who have been intently focused on understanding and meeting the needs of baby boomers for years, it is helpful to step back and really consider what millennial patients want and expect out of healthcare experiences—particularly when it comes to communication from their healthcare team.… Read more

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West Corporation

Posted on December 10, 2019 by West Corporation 


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Two Lessons Healthcare Can Learn from the Grocery Industry

Many Americans believe healthcare is trailing behind other industries when it comes to customer experiences. According to a West survey of 1036 adults and 317 healthcare professionals in the U.S., approximately one in three patients rate healthcare behind the grocery (30%), travel (30%), entertainment (29%), financial services (29%) and electronics (29%) industries when it comes to delivering consumer experiences.… Read more

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