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The Official Blog for TeleVox Solutions


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West Corporation

Posted on December 11, 2018 by West Corporation 


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How to Know if Patients Are Following Care Plans

A West survey found that eight in ten patients (83%) don’t follow their care plans as laid out by their doctor. With this in mind, if you are a healthcare provider, how much do you know about what is happening with your patients between appointments? What insights do you have about your patients’ behaviors and how well they are adhering to care plans?…

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West Corporation

Posted on December 4, 2018 by West Corporation 


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The Disease Management Communication that Patients Expect

Managing a chronic health condition like diabetes or hypertension takes consistent effort. The most effective chronic disease management happens when patients and providers put daily effort into health maintenance. It is not enough to only discuss disease management during office visits. Instead, there should be regular communication on what patients need to do to keep their chronic conditions in check, what symptoms they need to watch for and how to use medication properly to manage their conditions.…

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West Corporation

Posted on November 27, 2018 by West Corporation 


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Is Your Contact Center Meeting Your Patients’ Expectations?

Through modern technologies, companies’ contact centers are able to deliver service experiences with advanced convenience and personalization. Now common in many industries, these refined and perfected customer experiences are shaping the expectations that patients have for the interactions they have with their healthcare teams. To meet these expectations, hospitals and health systems need to be conscious of how their call center impacts overall patient experience.…

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West Corporation

Posted on November 20, 2018 by West Corporation 


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Five Ways Automated Communications Can Help Manage Diabetes

Technology is changing the way providers help patients manage diabetes. According to the Centers for Disease Control (CDC), more than 100 million U.S. adults have diabetes. There’s no doubt that it’s one of the most difficult and expensive chronic conditions to treat, especially since so much of the management happens outside of a doctor’s office.…

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West Corporation

Posted on November 13, 2018 by West Corporation 


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Easy Ways to Extend Support to Chronic Patients Between Appointments

When it comes to managing chronic disease, patients are looking for more support from their healthcare providers. Many chronic patients feel that they lack the knowledge to effectively manage their condition at home. In fact, one in five patients (20%) say they would rate their ability to manage their chronic condition as fair or poor at best.…

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West Corporation

Posted on November 6, 2018 by West Corporation 


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Give Patients a Reason to Complete Healthcare Surveys

Have you ever filled out a healthcare survey because you were offered a prize or discount in return for your time and input? Offering an incentive—like a chance to win a hot new tech item or a trip to an exotic destination—is a reliable way for businesses to generate responses to surveys.…

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West Corporation

Posted on October 30, 2018 by West Corporation 


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Refining Your Patient Communications Strategy with Data Analysis

Healthcare organizations routinely leverage technology to keep patients engaged in their care. A key piece in the engagement puzzle is communication, and by automating outreach efforts, providers are able to improve key initiatives, i.e., delivering better care and health outcomes, building stronger patient-provider relationships and achieving better operational efficiency for the organization.…

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West Corporation

Posted on October 23, 2018 by West Corporation 


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Talk About Rx with Your Patients – Medication Adherence

It’s “Talk About Rx” month, which is a great opportunity to help patients stay informed about their prescriptions and dietary supplements. Here are seven important things you can help patients do to make them “Medicine Smart.”

  1. Make a list of all their medicines. It’s important for patients to always carry a list of their medications with them for every medical visit.

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West Corporation

Posted on October 17, 2018 by West Corporation 


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Expanding Texting’s Role in Patient-Provider Communications

In a recent West survey, healthcare providers rated text messages as the second most effective way to communicate with patients. Live phone calls were the only type of communication ranked ahead of texting. The survey also revealed that 72 percent of healthcare providers are routinely or occasionally using text messages to communicate with patients.…

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West Corporation

Posted on October 16, 2018 by West Corporation 


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Patient-Provider Communications: What Patients Want vs. What Providers Deliver

Fun fact: 88 percent of patients want healthcare providers to communicate with them by texting outside of in-person appointments. And yet, more than half of patients (51%) say their providers either do not use text messages to communicate, or they do a fair or poor job of offering this type of communication.…

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