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West Corporation

Posted on June 19, 2017 by West Corporation 


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WEST STUDY: 91% OF AMERICANS LIKELY TO EXPLORE OTHER HEALTHCARE OPTIONS WHEN DISSATISFIED WITH CURRENT PROVIDERS

  • There is a disconnect between where providers focus their efforts and the steps patients indicate would increase satisfaction, especially shorter wait times (50%), advance knowledge of treatment costs (49%) and not feeling rushed during their appointments (47%).
  • Too many patients are unhappy with their care – a problem that can be solved through improved patient engagement.

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West Corporation

Posted on June 12, 2017 by West Corporation 


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Healthcare Informatics Ranks West #41 on the HCI 100 List

Provider of patient engagement technology is in the top 50 for two consecutive years

OMAHA, Neb., May 31, 2017 /PRNewswire/ — West Corporation, a global provider of communication and network infrastructure services, is #41 on the 2017 Healthcare Informatics’ (HCI) annual list of the top 100 healthcare IT companies by revenue.…

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West Corporation

Posted on February 20, 2017 by West Corporation 


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WEST SURVEY REVEALS NEED FOR INCREASED PATIENT ENGAGEMENT TO IMPROVE MANAGEMENT OF CHRONIC DISEASE

Survey findings from “Strengthening Chronic Care” report indicate patients need help managing chronic conditions to prevent unnecessary hospitalizations and financial penalties.

  • 91% of chronic patients say they need help managing their disease.
  • Three-quarters (75%) of chronic patients want their healthcare provider to touch base regularly and alert them if anything looks wrong.

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West Corporation

Posted on February 20, 2017 by West Corporation 


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WEST SHOWCASES HEALTHCARE CONTACT CENTER SOLUTION AT HIMSS 2017

West Demonstrates How Modernizing the Patient Contact Center Drives Engagement, Improves Efficiency, and Reduces Cost

ORLANDO, FL, Feb 20, 2017 – Healthcare leaders know that increasing consumerization is creating a demand for more patient-centered communications. This week at HIMSS 2017, healthcare professionals from around the world will be able to get an up-close look at how they can create more patient-centered experiences and meet patient expectations by modernizing their patient access centers.…

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West Corporation

Posted on September 7, 2016 by West Corporation 


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NEW WEST REPORT SHOWS TECHNOLOGY-ENABLED COMMUNICATIONS PLAY CENTRAL ROLE IN MAKING HEALTHCARE MORE CONNECTED

Ensuring connectivity of devices and clinical staff is necessary for driving better care experiences, improved outcomes and cost reductions

  • Advanced technology is in place, but problems exist: Although 4.9 million people worldwide used some form of home health technology in 2015, connectivity issues limit the effectiveness and impact of technology.

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West Corporation

Posted on May 28, 2015 by West Corporation 


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Health systems embrace patient engagement communications to promote preventive care, manage chronic disease

by Scott Zimmerman

Steps health systems can to take to maximize their existing appointment reminder systems to plan preventive care outreach campaigns that drive increased revenue

In the brave new world of value-based healthcare delivery, hospitals and health systems are focused on three primary goals for improving health outcomes: keep healthy patients healthy; prevent at-risk patients from developing chronic conditions; and closely manage patients with chronic diseases so that they don’t lapse into acute conditions.…

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West Corporation

Posted on May 28, 2015 by West Corporation 


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Want to increase revenue? Promote preventative care

by Scott Zimmerman

Medical practices are taking a financial hit as Medicare and Medicaid reduce reimbursements. Meanwhile, negotiations with private insurers are becoming even more challenging as insurance companies draft contracts asking physicians to join formal accountable care organizations, a move that changes the way physicians are compensated.

As the shift to value-based healthcare becomes very real, physicians and practice managers at small to midsized practices are shifting their focus away from just treating illness to preventing and managing chronic disease.…

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West Corporation

Posted on May 13, 2015 by West Corporation 


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Insight: Tackling healthcare’s costly problem of missed appointments

Most providers are barely scratching the surface with helpful technology.

by Scott Zimmerman

Missed appointments cost the U.S. healthcare system more than $150 billion a year. This country spends $2 trillion a year treating preventable long-term illnesses; and bad debt continues to pile up, with unpaid medical bills costing healthcare providers $65 billion every year.…

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West Corporation

Posted on January 19, 2015 by West Corporation 


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The Push to Telehealth Is On

Guest post by Scott Zimmerman

If you caught Maria Bartiromo’s interview with ex-Apple CEO John Sculley in late December, you would have heard him say this to the Fox Business Network’s Global Markets Editor:

“Telehealth is going to be a booming industry.”

Why? Sculley pointed to consumers’ taking on more responsibility for their own healthcare, the result of a new awakening to its high costs.…

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West Corporation

Posted on October 8, 2014 by West Corporation 


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Technology Enables Sensitive Conversations Between Doctors and Patients

This article on Healthline discusses the potential of technology to lessen the sensitivity factor of conversations between doctors and patients concerning weight management. Information from our most recent research report, Discussing Diabetes, was included to show that many patients with diabetes, who are often struggling to manage their weight, prefer receiving digital communications from doctors as a form of support.…

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