If there is a secret weapon hospitals and healthcare providers can use to improve the patient experience, it might just be patient surveys. Patient satisfaction surveys are well-known resources that providers use to gain insights into how to improve healthcare experiences. Most healthcare teams are familiar with how to use satisfaction surveys to their advantage. However, there are other types of surveys that healthcare teams may want to get familiar with and begin using if they aren’t doing so already. These surveys do more than measure satisfaction, they help drive better patient experiences and care.
- Survey Type: Health Risk Assessment Surveys
What they are good for: Identifying health risks, driving preventive care, giving providers insights to tailor healthcare experiences and demonstrating a commitment to quality care.
- Survey Type: Gaps In Care Surveys
What they are good for: Determining when and why patients have gaps in their care, giving patients an opportunity to share feedback with providers on how to improve care, building engagement and showing patients that providers care about their health.
- Survey Type: Medication Adherence Surveys
What they are good for: Alerting providers when patients are not taking medications as prescribed, helping patients bring medication barriers to the attention of providers, enabling providers to resolve issues by adjusting prescriptions or dosage instructions, strengthening patient-provider communications between visits.
- Survey Type: Remote Health Monitoring Surveys
What they are good for: Monitoring at-risk patients and those with chronic conditions, identifying health issues before patients need acute care, helping patients feel supported by their healthcare team.
- Survey Type: Post-Discharge Survey Check-Ins
What they are good for: Helping providers understand the health status of patients following hospitalizations, enabling providers to monitor patients during a time of vulnerability, providing opportunities to recognize and respond to readmission red flags, reassuring patients that their healthcare team is committed to helping them manage their health.
Even from this abbreviated list of benefits it is easy to see the potential each of these surveys holds for improving healthcare experiences for patients. Seventy-four percent of Americans feel healthcare providers don’t communicate enough with patients outside of appointments. One of the main ways surveys improve care is by helping patients and providers stay connected outside of face-to-face encounters.
Healthcare teams that want to implement a strategic plan for using surveys to improve patient care can do so easily (in most cases) by using the technology they already have in place. The patient engagement technology that a majority of healthcare organizations use to send appointment reminders can also be used to send surveys and other communications. For more information on how to build and execute a survey strategy that supports exceptional patient experiences, download CXOs Are Expanding the Use of Surveys to Transform the Patient Experience.