Linking Patients To Practices Around The Clock
As your busy practice closes for the evening, you and your staff care for patients and wrap up the day's business. But what happens when a patient has an emergency and needs to reach you after the office has closed? What if another doctor has an urgent question or a lab needs to make your staff aware of a delay? One easy, cost-effective solution handles the overnight and after hours communication needs of doctor and staff alike.
Answering The Call
When patients call your practice after business hours, T.LINK AfterHours gives them the option of paging the doctor in an emergency or leaving a voicemail message for less urgent concerns.
- The page can be received via telephone, pager or e-mail by the doctor or one of a number of designated recipients.
- The recipient may listen to the emergency message by phone or over the Internet.
- AfterHours will page/e-mail the designated contact at pre-set intervals until an emergency message is accepted or expires.
- A doctor or clinical staff member may screen AfterHours messages before returning pages.
- Voicemail boxes are provided for every staff member and can be accessed remotely.
- Personal e-mail addresses may be used for notification purposes if desired.
- Each staff member can record a voicemail greeting and information/instructions for routine calls.
- AfterHours can be activated over nights, weekends and holidays and during lunch breaks, administration days or staff meetings.
Virtual Office Features Link Staff And Practice 24/7
T.LINK AfterHours provides doctor and staff with online tools to streamline practice operations and communication.
- Calendars for uniforms, sick or vacation days, birthdays, administration days, staff meetings, recurring tasks and other events can be created and shared quickly and easily.
- Doctor and staff can view calendars in-office or from home.
- Online notes - from staff meetings to training to office policies and procedures - can be posted from one staff member to another or to the entire practice.
- Online notes can be reviewed in-office or remotely.