"We recently completed three Customer Services member and provider surveys. The team at TeleVox provided quick, efficient service by setting up multiple telephone numbers and recording survey questions. The mytelevox self service reporting tool provided all the data we needed to monitor and report on the survey progress."

-Marge Aucella ,Customer Services Manager, UCare Minnesota

"I just wanted to send you a quick note letting you know how grateful I am for the continued excellent customer service that TeleVox provides. TeleVox is great and goes above and beyond for us. Thank you."

-Barry S. Pailet, Program Manager, Blue Cross Blue Shield of Massachusetts

"We have been very pleased with your customer service, attention to detail and acceptance of our needs. Thanks."

-Luisa Valencia, Manager, Community Health & Prevention, Blue Cross Blue Shield of Rhode Island

"I just got off the phone with your Sr. Implementation Specialist and I wanted to tell you how lucky you are to have him at Televox. He is always pleasant and patient with my questions. He walks me through what I need to do and is always willing to accept the data that I can give him. I worked in the IT arena for about 20 years and you usually have to deal with ego issues when you are coordinating data transfers. He is the easiest IT person I have dealt with in many, many years."

-Alan Boyett, HEDIS Administrator, Schaller Anderson

"It seems to be so rare nowadays to receive superior customer service, that I feel compelled to let you know what a great job TeleVox has done. I work for United Healthcare - in the RI office - with the Medicaid Program. TeleVox has been very patient in guiding me through a process I had no experience with, provided insightful observations when I asked for a professional opinion and is timely in meeting (or usually exceeding) the deadlines for the project. My thanks to TeleVox for guiding me through this project efficiently and professionally."

-Judy Taylor, United Healthcare of New England

"A member called our Customer Service department to offer comments on the TeleVox call she had received ... 'The caring tone and professionalism heard in the voice made me listen to the whole message'...she urges us to continue using this voice."

-Nancy Gonyea, Clinical Performance Improvement Coordinator, Health Plus of Michigan