SmartSurvey™ Success Stories | Survey Delivery

1/13/12: "Never have a problem when canceling appointments...Reception staff loves it!!!"

1/13/12: "I simply had to convey the requested revisions - and they were done in an accurate and timely manner."

1/12/12: "Fabulous as always!"

1/10/12: "In my opinion, TeleVox strives to be the leader in excellence when it comes to customer support."

1/10/12: "TeleVox is so wonderful and hassle free! Everyone is always friendly and willing to help!"

1/6/12: "We are very happy with the services you provide for us and also for the time and care you have given us."

1/6/12: "You made it very easy. I was very pleased."

1/6/12: "The support team is always great, quick turnaround time and friendly to work with."

1/5/12: "Love T.Link...The employees are well spoken, friendly, and most important - knowledgeable and helpful."

1/4/12: "It was effortless on my part. Good job."

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Excellus BlueCross BlueShield After using TeleVox outreach to promote ACE/ARB fills, Excellus expects annual medical cost savings of over $1.5 million. Excellus achieved a 19.6% medication fill rate from members who received TeleVox's multichannel outreach.
Case Studies
High Desert Medical Group - Lancaster, CA TeleVox surveys have delivered 30-35% response, doubling previous efforts. The group has used survey responses to pinpoint opportunities for provider improvement and patient-specific outreach.

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