What Is SmartText?

Information about SmartText®

TeleVox’s SmartText® service provides a convenient way for you to receive appointment reminders while you’re on the go. The appointment information is sent to your mobile phone as a text message. You can even store the appointment information on your phone for future retrieval. You will receive up to 15 messages per week.

How to subscribe to SmartText

It is easy to sign up for this service. To opt-in or subscribe to our SMS text messaging service, text “NOTIFY” to 71599 and we’ll guide you through the process from your mobile phone. If you are having difficulty signing up, you can request our contact information by texting “HELP” to 71599, e-mailing us at support@televox.com or calling us toll-free at 877-269-2904.

How to unsubscribe from SmartText

To opt-out from our SMS text messaging service, you can text “STOP” to 71599 from your mobile phone and we will unsubscribe you from the service immediately. You will not receive any additional messages until you re-register by texting “NOTIFY” to 71599. If you are having difficulty unsubscribing, you can request our contact information by texting “HELP” to 71599, e-mailing us at support@televox.com or calling us toll-free at 877-269-2904.

Charges and Fees

Msg and Data Rates may apply. Contact your mobile phone provider for details.

Contact Information

If you need assistance with our SMS text messaging service, e-mail us at support@televox.com or call us toll-free at 877-269-2904. You can request contact information from your mobile phone at any time by texting “HELP” to 71599.

How the user gets help

For help, please e-mail us at support@televox.com or call us toll-free at 877-269-2904. You may also request our contact information from your mobile phone at any time by texting “HELP” to 71599.

FAQs

What is text messaging?

Text messaging, or SMS (Short Messaging Service), is a method of delivering short messages over a mobile network. It uses the store and forward concept of transmitting messages to and from mobile phones. The messages can be in text format only.

The maximum number of characters that are allowed per message is 160.

Text messaging supports national and international roaming, meaning you can send and receive messages from any mobile user around the world.

What is 71599?

71599 is a short code, or a number from which a text message can be sent or received. A short code is fewer digits than a standard 10-digit telephone number. All healthcare messages that you will receive will be from the 71599 short code.

Why use text messaging?

Text messaging provides extremely reliable and fast delivery of information.

Can I receive messages without signing up?

Contact your healthcare provider about their privacy policies.

What kind of text messages will I receive with this service?

Your healthcare provider will only send general healthcare messages, such as appointment reminders, via text messaging. None of your personal or medical information will be sent in these messages.

Can I receive text message reminders from more than one health care provider?

Yes.

If I have other text messaging subscriptions will that affect this service?

No.

Is this spam?

No. You will only receive important messages from your healthcare provider.

What if I change my mobile phone number?

Please provide your new mobile phone number to your healthcare provider.

What if I change my healthcare provider?

Please contact your previous healthcare provider to be removed from the SmartText service.

Can I receive messages when my phone is turned off?

Yes. The messages will appear as soon as you turn your phone back on.

I received the reminder but no text.

Check with your healthcare provider for details.

How do I cancel my subscription?

To unsubscribe, use your mobile phone to send a message to 71599 with STOP in the body of the message. If you are having difficulty unsubscribing, please contact your healthcare provider.

Who do I contact if there is a problem with my service?

Please contact your healthcare provider.

Are there any charges for this service?

Standard messaging rates apply. Contact your mobile phone provider for details.

Will I be asked for personal information?

No. You will not be asked to provide any personal information for this service.

Will I be required to reply to messages?

If a message requests a response, it is at the discretion of your healthcare provider. Your reply is voluntary.

Why do I receive the same message multiple times?

Occasionally the mobile phone service mistakenly sends the same message more than once.

When will I get reminders?

Reminders will be sent from your healthcare provider and are scheduled at their discretion.

How will my healthcare provider obtain my mobile phone number?

You will need to provide your mobile phone number to your healthcare provider if you wish to subscribe to this service.

If I unsubscribe, will I still receive messages from other health care providers?

You will not receive any more messages from 71599.

Will I be getting phone call reminders in addition to text message reminders?

Please contact your healthcare provider to discuss reminder options.

Why am I receiving appointment reminders after my appointment?

Sometimes text messages get delayed due to network latency.

How does my healthcare provider confirm that I have received the message?

Your healthcare provider may ask for a confirmation code. You will see additional information for confirmation options in the text message.

I am receiving messages but they don’t seem to be complete.

Please contact your healthcare provider. Most mobile phones support 160 character length messages. You may have a special device that is shortening the original message.

My phone gives me an error message saying “Memory Full.”

Please contact your mobile phone service provider for instructions to clear your phone memory. Alternatively, you can try to delete your old messages. Keep in mind that messages cannot be retrieved once deleted.

How safe are these messages? Am I at a risk of receiving any virus?

No. The messages you will receive from this service are secured and will not transmit any type of virus.

Can I sign up for this service from this web site?

No, this is an informational website only. Please use your mobile phone to send a text message to 71599. The body of the message should say NOTIFY. You may need to contact your healthcare provider if you are having difficulty subscribing.

Your healthcare provider can provide any additional information.

Terms and Conditions

Users opt-in to the SmartText program by texting “NOTIFY” to 71599 from their mobile phone. They will receive a welcome message after initial registration. Users opt-out of the SmartText program by texting “STOP” to 71599. Users can get help by emailing support@televox.com or calling 1-800-269-9240. Users can text “HELP” to 71599 to receive our contact information at any time.

List of Supported Carriers: This service is available with Verizon Wireless, AT&T, Sprint, T-Mobile, Virgin Mobile, U.S. Cellular, Alltel, Cricket, Boost Mobile, Cellcom, nTelos, Cellular South, Cincinnati Bell, Thumb Cellular, Nex-Tech Wireless, Bluegrass Cellular, Illinois Valley Cellular, Centennial Wireless, EKN/Appalachian Wireless, United Wireless, West Central Wireless, ACS/Alaska, Cellular One of East Central Illinois, Golden State Cellular, Inland Cellular, GCI Communications, Immix/Keystone Wireless.