Information about SmartText ®
TeleVox's SmartText® service provides a convenient way for you to receive customer service notifications while you're on the go. The customer service notification is sent to your mobile phone as a text message. You can even store the customer service notification on your phone for future retrieval.
How to subscribe to SmartText
It is easy to sign up for this service. To opt-in or subscribe to our SMS text messaging service, text “NOTIFY” to 68140 and we’ll guide you through the process from your mobile phone. If you are having difficulty signing up, you can request our contact information by texting “HELP” to 68140, e-mailing us at support@televox.com or calling us toll-free at 877-269-2904.
How to unsubscribe from SmartText
To opt-out from our SMS text messaging service, you can text “STOP” 68140 from your mobile phone and we will unsubscribe you from the service immediately. You will not receive any additional messages until you re-register by texting “NOTIFY” to 68140 . If you are having difficulty unsubscribing, you can request our contact information by texting “HELP” to 68140, e-mailing us at support@televox.com or calling us toll-free at 877-269-2904.
Charges and Fees
Standard messaging rates apply. Contact your mobile phone provider for details.
Contact Information
If you need assistance with our SMS text messaging service, e-mail us at support@televox.com or call us toll-free at 877-269-2904. You can request contact information from your mobile phone at any time by texting “HELP” to 68140.
How the user gets help
For help, please e-mail us at support@televox.com or call us toll-free at 877-269-2904. You may also request our contact information from your mobile phone at any time by texting “HELP” to 68140.
FAQs
What is text messaging?
Text messaging, or SMS (Short Messaging Service), is a method of delivering short messages over a mobile network. It uses the store and forward concept of transmitting messages to and from mobile phones. The messages can be in text format only.
The maximum number of characters that are allowed per message is 160.
Text messaging supports national and international roaming, meaning you can send and receive messages from any mobile user around the world.
What is 68140?
68140 is a short code, or a number from which a text message can be sent or received. A short code is fewer digits than a standard 10-digit telephone number. All customer service notifications that you will receive will be from the 68140 short code.
Why use text messaging?
Text messaging provides extremely reliable and fast delivery of information.
Can I receive messages without signing up?
No, you must opt-in to receive SmartText messages. To opt-in or subscribe to our SMS text messaging service, text “NOTIFY” to 68140 and we'll guide you through the process from your mobile phone. If you are having difficulty signing up, you can request our contact information by texting “HELP” to 68140, e-mailing us at support@televox.com or calling us toll-free at 877-269-2904.
What kind of text messages will I receive with this service?
Your business provider will send customer service notifications via text messaging.
Can I receive text customer service notifications from more than one business provider?
Yes.
If I have other text messaging subscriptions, will that affect this service?
No.
Is this spam?
No. You will only receive important customer service notifications from your business provider.
What if I change my mobile phone number?
Please provide your new mobile phone number to your business provider.
What if I change my business provider?
Please contact your previous business provider to be removed from the SmartText service.
Can I receive messages when my phone is turned off?
Yes. The messages will appear as soon as you turn your phone back on.
I received the reminder but no text.
Check with your business provider for details.
How do I cancel my subscription?
To unsubscribe, use your mobile phone to send a message to 68140 with CANCEL in the body of the message. If you are having difficulty unsubscribing, please contact your business provider.
Who do I contact if there is a problem with my service?
Please contact your business provider.
Are there any charges for this service?
Standard messaging rates apply. Contact your mobile phone provider for details.
Will I be asked for personal information?
No. You will not be asked to provide any personal information for this service.
Will I be required to reply to messages?
If a message requests a response, it is at the discretion of your business provider. Your reply is voluntary.
Why do I receive the same message multiple times?
Occasionally the mobile phone service mistakenly sends the same message more than once.
When will I get customer service notifications?
Customer service notifications will be sent from your business provider and are scheduled at their discretion.
How will my business provider obtain my mobile phone number?
You will need to provide your mobile phone number to your business provider if you wish to subscribe to this service.
If I unsubscribe, will I still receive messages from other business providers?
You will not receive any more messages from 68140.
Will I be getting phone call customer service notifications in addition to text message reminders?
Please contact your business provider to discuss customer service notification options.
I am receiving messages but they don't seem to be complete.
Please contact your business provider. Most mobile phones support 160 character length messages. You may have a special device that is shortening the original message.
My phone gives me an error message saying "Memory Full."
Please contact your mobile phone service provider for instructions to clear your phone memory. Alternatively, you can try to delete your old messages. Keep in mind that messages cannot be retrieved once deleted.
How safe are these messages? Am I at a risk of receiving any virus?
No. The messages you will receive from this service are secured and will not transmit any type of virus.
Can I sign up for this service from this web site?
No, this is an informational website only. Please use your mobile phone to send a text message to 68140. The body of the message should say NOTIFY. You may need to contact your business provider if you are having difficulty subscribing.
Your business provider can provide any additional information.