You Need To Know
Member feedback is a key element to the success of your managed care organization. TeleVox knows how important survey data can be when you need responses from members in order to improve the quality of care you provide. Survey data can help pinpoint areas for improvement throughout your health plan. When utilized properly, it can help you streamline your member communication and increase your bottom line.
Introducing SmartSurvey
Gaining valuable member data has just gotten easier. TeleVox has developed SmartSurvey, a multifaceted survey research system that allows you to administer survey questions directly to your members, resulting in a timely, targeted survey that pinpoints your sample group and delivers measurable results. Traditional surveys can take weeks or months to script, staff, train and implement. SmartSurvey offers rapid implementation and prompt data analysis for less cost than other survey methods. This technology can survey a large target group of members in just a few hours and deliver results the next day. Whether you want to gather member satisfaction data, health status, reasons for disenrollment, health history or any other information, SmartSurvey provides a fast and reliable method.
Customized Formats
SmartSurvey offers a variety of survey methods for your organization. Interactive Voice Response (IVR) surveys allow for quick delivery and data analysis. And as more people use the Internet as a means of communication, online surveys provide a convenient way for members to participate. SmartSurvey can also combine these methods into a custom survey to maximize your results and help you provide an enhanced level of member care.
Various Applications
Use SmartSurvey to gather any kind of data from your members:
- Demographics
- Global ratings
- Access
- Utilization
- Provider relationships
- Enrollment coverage
- Communication/interaction
- Plan administration
- Health status