Advanced Capacity
Whether it’s online or over the phone, TeleVox’s data center and personnel capacity allows us to reach a large audience with your survey during optimal calling times. Surveys can be administered in multiple languages and you’ll have results available the next day.
Improved Response Rate
Acquiring responses is paramount to having a successful research campaign. Eliminate slow, unresponsive mail surveys that reduce your sample group. SmartSurvey calls your target group directly and accurately gathers data. Calls are made during optimal hours to ensure the greatest possible number of answers.
Multiple Delivery Methods
SmartSurvey captures the exact data you request using the method that best fits your needs.
Survey options include:
- IVR Outbound Surveys
Automated IVR surveys generate response-driven questions, with a respondent’s previous answers guiding subsequent questions deeper into specific subject matter. - IVR Inbound Surveys
TeleVox provides a dedicated phone line linked to our data center so customers can call a toll-free number and complete an automated, interactive survey. Customers give feedback when it is most convenient for them. Our HouseCalls system can deliver an outbound message to notify customers of the survey and provide the toll-free call-in number. - Online Surveys
For the Internet user, online surveys are enjoyable and completed quickly. TeleVox’s web design team can create outstanding online replicas of your IVR or live surveys. Customers receive a password, go to your website and click the hyperlink to begin. - Combination Offerings
Many organizations see the value in offering the populations they serve options in responding to surveys. TeleVox has the resources to create a custom combination of survey delivery methods that best meets the needs of your organization.
Individualized Data Collection
SmartSurvey can generate response-driven questions, allowing surveys to branch into different question sets based on a respondent’s previous answers. This allows for complete, individualized data collection that’s precise and informative.