You Need To Know
When customers are satisfied with the products or services you provide, it feels good to hear it! And when a customer has an issue with a facet of your business, you want to take care of the problem. TeleVox knows how important survey data can be when you need feedback from customers and are trying to meet their needs. Survey data can help pinpoint areas for improvement throughout your organization. When utilized properly, survey responses help you provide better care to customers and increase your bottom line.
Introducing SmartSurvey
Gaining valuable customer data has just gotten easier. TeleVox has developed SmartSurvey, a tool that allows you to deliver survey questions directly to your customers, resulting in a timely, targeted survey that pinpoints your sample group and delivers measurable results. Traditional surveys can take weeks or months to script, staff, train and implement. SmartSurvey offers rapid implementation and prompt data analysis for less cost than other survey methods. This technology can survey a large target group of customers in just a few hours and deliver results the next day. Whether you want to gather customer satisfaction data, demographic statistics or any other information, SmartSurvey provides a fast and reliable method.
Customized Formats
SmartSurvey offers a variety of survey methods for your organization. Interactive Voice Response (IVR) surveys allow for quick delivery and data analysis. And as more people use the Internet as a means of communication, online surveys provide a convenient way for customers to participate. SmartSurvey can also combine these methods into a custom survey to maximize your results and help you provide an enhanced level of customer care.
Various Applications
Use SmartSurvey to gather any kind of data from your customers:
- Demographics
- Global ratings
- Access
- Utilization
- Communication/interaction