Contact
After identifying a list of patients in need of additional care, the next step is patient outreach. SmartReach 360 will deliver appointment reminders, recalls and more through phone, e-mail and text messages. These outbound notifications can be personalized to include name, date, provider, location and other special instructions. Each call includes response options for patients to confirm or cancel the appointment, leave a message or speak with a live representative.
SmartReach 360 allows for organizations to deliver high volumes of communications while maintaining the personal touch patients have come to expect. Combining natural voices with exclusive text-to-speech technology, SmartReach 360 phone messages maintain the warm feel of a personal call. Staff members are relieved from completing manual phone reminders and expensive mailings.