A Valuable Resource
At the core of your organization's initiatives is an important resource: your member database. In order for your organization to accomplish goals and be profitable, you need to adequately communicate and maintain relationships with members. But your success in developing these relationships depends upon reaching the right person at the right location. If you are working with inaccurate member data, you may be wasting time and money contacting the wrong people, and this failed contact can be expensive.
Constant Change
Lost postage and staff time trying to locate individuals can cost a managed care organization considerable resources annually. Forty-four million people move each year, changing their addresses, names and phone numbers. Additionally, some employer groups don't even require members to provide their phone numbers. In this environment of constant change and inconsistency, it's nearly impossible for an organization to keep up. Even regular contact information provided by the state is often incorrect, overwriting your existing data inaccurately. If you've tried to maintain your member contact records with the help of other outside services you know these methods can be expensive and inaccurate due to the timeliness of the information. SmartAppend is the answer.
Introducing SmartAppend
Imagine if you could update your member database overnight, increase contact accuracy and reduce costs from failed member contact. TeleVox brings you a more precise and timely way to maintain your member records. Our SmartAppend technology applies only the most current and exact information to correct and enhance your database. SmartAppend utilizes information from over 700 telephone companies representing more than 140 million individuals in the United States. We recognize that every organization has different needs. That's why we offer options for confirming and updating your member records.
- SmartAppend Batch - Utilizes information from the last 30 days to update your member records in less than 72 hours.
- SmartAppend Real-Time - Utilizes the most recent information to update your member records overnight.
TeleVox will work with you to determine which SmartAppend method provides the best strategy for updating and confirming your records while maintaining cost effectiveness.
